ZigZag Global

ZigZag is a managed international returns service to help retailers re-sell stock instead of return stock. In our experience, retailers want sales and cash recovery, not returns! The ZigZag returns web portal can be easily white labelled and integrated into a retailer's own website to enable your customers to print out a simple cost controlled label to send the goods back to a local ZigZag warehouse. Our labels are intelligently produced to help save money on postage but also create sales, so we'll redirect the return to the place where it has the highest propensity to sell. ZigZag operate multiple warehouses worldwide, and can keep return costs low, as we have fixed cost agreements with major international courier partners. Returns are tracked wherever possible, and ZigZag will give visibility on what's coming back and how much it will cost before it has even left the customer. The local ZigZag receiving warehouse then scans and inspects the goods are as described, and on the same day the retailer can send a replacement or a refund, speeding up the process and improving the customer experience. But here's the clever bit... Instead of sending the goods back to the retailer, ZigZag can re-sell the goods and redistribute them locally, saving retailer’s money on the cost of processing returns and reducing your carbon footprint. Working to pre-agreed margins and timelines, ZigZag will list your returned stock until sold, on a revenue share basis. Once the item sells, the retailer will be credited for the sale, turning your returns into cash. If the item is damaged, or doesn't sell, ZigZag can either liquidate locally, destroy, or return via consolidation. If you have a sale or shortage in a local or international market, you can also call on the stock ZigZag are holding and we can fulfil direct to your customer in plain packaging. ZigZag Global - Returns re-sold.