Wax Lyrical

This is where we like to wax lyrical about all things fragrance, home decor and the English Lake District, and to give you an insight into our business and out team. We love hearing your thoughts about our fragrances, products and collections and seeing your photos too. Please note that anybody posting inappropriate content may be reported and blocked from using our page.

Additional information

Wax Lyrical’s Facebook wall is a place for you to talk about everything Wax Lyrical or Portmeirion Group and we love hearing from you. We want everyone to enjoy using this space and for everyone to be safe. For that reason we do ask you to observe the following guidelines:
• For all customer service enquiries, we recommend you contact [email protected] If you post a customer service enquiry via Facebook please be aware that our customer service team may contact you personally via Facebook.
• Please don’t give out any personal information.
• Any content that is inappropriate or offensive will be removed.
• Wax Lyrical is not responsible for any inappropriate or offensive posts made on the site by individuals or other third parties but will use all reasonable endeavours to remove such content as soon as possible, block the poster to prevent further posts and report the poster using the official Facebook channels.
• Advertising, selling or links to non-Wax Lyrical sites/pages are not allowed and will be removed.
• Because we are unable to guarantee the security or safety of non-Wax Lyrical websites/page, we advise that you do not follow links to external sites/pages or post links to other sites/pages.
• Portmeirion Group UK Limited and it’s Company’s are not responsible for any content, comments, views or opinions expressed on third party sites and social media accounts.
• Because we cannot vouch for the authenticity of sellers, we do not allow the selling of items from one user to another. All posts relating to such transactions will be removed.
• We are unable to provide valuations for second hand or non-current product. We advise you seek the services of a professional auction house.
• We are unable to provide an identification service via Facebook. Please contact [email protected]
• We are only available Monday to Friday 9am to 5pm GMT.

Wax Lyrical Competition & Promotion Terms and Conditions
By entering a competition or promotional activity on the Wax Lyrical Facebook page you are agreeing to Wax Lyrical storing and using your information for marketing purposes and for the purpose of identifying you and confirming your eligibility for the competition or promotional activity. The information you provide will not be shared with third parties unless you specifically agree to Wax Lyrical sharing these details. You can opt out at any time by unsubscribing to emails or emailing us directly.

Competitions and promotions are in no way sponsored, endorsed or administered by, or associated with, Facebook. You understand that you are providing your information to Wax Lyrical and not to Facebook. This information will only be used to send subscribers updates from Wax Lyrical.

When you enter a competition or promotional activity the following will apply:
1. Competitions and promotional activity are open to residents of the United Kingdom aged 18 years or over. Employees and members of their immediate families (including live-in partner) of the Promoter or any person professionally connected with this competition and their immediate families are ineligible to enter. Any such entries will be invalid.
2. The Promoter reserves the right to ask for proof of age and evidence to verify the identity of an entrant at any time.
3. The closing date and time for entries will be clearly stated. Any entries received after these times will be discounted.
4. Only one entry per person is allowed.
5. The Promoter accepts no responsibility for incorrectly completed or damaged entries.
6. The Promoter’s decision is final and no correspondence will be entered into.
7. Competition winners will be contacted via their Facebook direct message settings and will be asked to provide a secure address for the prize to be sent to. This information will then be deleted in accordance with GDPR procedures.
8. The Promoter endeavors to deliver the prize to the winner within twenty eight (28) days from the date of the draw, unless otherwise specified.
9. The prize will be clearly specified.
10. No cash equivalent (where applicable) or alternative prize will be given and the prize is non-transferable and non-exchangeable. However, the Promoter reserves the right to change the prize due to circumstances beyond its control or to offer an alternative of similar value.
11. The winner may be asked to participate in non paid publicity accompanying or resulting from the competition or promotion.
12. The Promoter will not be liable to you or to any other person in the event that all or any part of the service relating to the competition or promotion is discontinued, modified or changed in any way.
13. These terms and conditions are available in English only and shall be exclusively governed by and construed in accordance with the laws of England and Wales.
14. The name and county of competition winners will be available on request after the closing date by sending an SAE to: Social Media Competitions, Portmeirion Group UK Ltd, London Road, Stoke-on-Trent ST4 7QQ.