Startups
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the customer journey together across all digital channels, applications and platforms with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.
Overview
Location
Canada, Ontario, Vaughan
Employees
51-200
Phone
+1 905-660-0969
Founded date
1995
Mentions in press and media 10
| Date | Title | Description |
| Sign up to see | Sign up to see | Sign up to see |
| Jul 29, 2026 | Upstream Works Announces the AI Experience Platform to Power Autonomous CX & Efficient Operations | a provider of AI-powered omnichannel contact center solutions, today announced its AI Experience Platform, an agentic AI platform that enables autonomous, end-to-end omnichannel resolutions, live agent guidance and governed private AI, deli... |
| Jul 28, 2026 | Upstream Works Announces the AI Experience Platform to Power Autonomous CX & Efficient Operations | An agentic AI platform that autonomously resolves interactions, guides human agents in real time and orchestrates AI models, delivering CX transformation. WOODBRIDGE, ONTARIO, CANADA, July 28, 2026 /EINPresswire.com/ -- Upstream Works, a pr... |
| Jun 11, 2025 | Upstream Works introduces AgentNow Cloud Suite to supercharge customer service innovation | Upstream Works introduces AgentNow Cloud Suite to supercharge customer service innovation Upstream Works, an omnichannel contact center solutions company, is introducing the AgentNow Cloud Suite, adding two new tiers to the AgentNow product... |
| Mar 31, 2023 | Upstream Works Announces AI-Driven Optimization, Real-Time Video Engagements and a New Platform with Cisco Webex Contact Center | Upstream Works Desktop 6.0 features advanced AI and bot management, enhanced digital and Webex Video engagements, and support for Webex Contact Center for better agent and customer experiences. Upstream Works, a provider of agent-first cont... |
| Mar 8, 2023 | Upstream Works Applauded by Frost & Sullivan for Improving Productivity, Agent Experience, and Customer Experience and Value | Upstream Works enhances agent and customer experience, and improves data consistency, cost reduction, business efficiency, and ROI, increasing customer value. SAN ANTONIO, March 8, 2023 /PRNewswire/ -- Recently Frost & Sullivan analyzed... |
| Feb 2, 2023 | Upstream Works Blazing Trails in the Competitive World of Operationalizing AI, Streamlining and Organizing All Data Required for Contact Center Agents | WOODBRIDGE, ON / ACCESSWIRE / February 2, 2023 / Utilizing the benefits of artificial intelligence (AI) is a challenge in itself. Operationalizing AI by effectively integrating it into the back-end systems of existing business operations is... |
| Jun 2, 2022 | Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences | WOODBRIDGE, Ontario, June 02, 2022 (GLOBE NEWSWIRE) -- Upstream Works, a provider of omnichannel contact center solutions, announces today a suite of artificial intelligence (AI) application integration capabilities, Upstream Works Desktop ... |
| Sep 9, 2021 | Upstream Works Assist Knowledge Management is Now Available in AWS Marketplace | Upstream Works Software Ltd., a provider of cloud-based omnichannel contact center solutions, announces that Upstream Works Assist knowledge management is now available in AWS Marketplace. AWS Marketplace is a digital catalog with thousands... |
| Mar 18, 2021 | Upstream Works Receives 2021 CUSTOMER Magazine Product of the Year Award | Woodbridge, Ontario, March 18, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd. announced today that TMC, a global, integrated media company, has named the Upstream Works Desktop (UWD) as a 2021 CUSTOMER Product of the Year Award winne... |
Reviews 0
FAQ about Upstream Works
When was Upstream Works founded?
Upstream Works was founded in 1995.
What has the press written about Upstream Works?
Parsers VC has collected 10 articles mentioning Upstream Works, among them “Upstream Works Announces the AI Experience Platform to Power Autonomous CX & Efficient Operations” (Jul 29, 2026) and “Upstream Works Announces the AI Experience Platform to Power Autonomous CX & Efficient Operations” (Jul 28, 2026).
Is Upstream Works still active?
Yes, Upstream Works is active; its latest activity on Parsers VC dates from Jul 29, 2026.