Many organizations struggle to improve customer engagement and satisfaction due to long onboarding periods to reach proficiency coupled with high turnover of customer-facing front-line staff. These inefficiencies hamper organizations from building teams of highly proficient experts and cause companies to lose $450k/yr in wasted costs for a team of 100 front-line staff members according to a recent study. Enter Verbal. The Verbal voice intelligence assistant analyzes live calls and draws on organizational protocols to provide real-time coaching, automates QA, and streamlines admin tasks. Verbal supports non-licensed staff handling scheduling and customer service to licensed clinicians handling care management and drug safety. Verbal shortens the time to onboarding proficiency by providing real-time coaching during customer interactions to minimize rote memorization and lecture style training. Meanwhile, managers can skip manual QA and instead take on more direct reports or get more time for training and hiring.
Location: United States, California, San Francisco
Employees: 11-50