TouchPoint One, LLC (www.touchpointone.com) delivers innovative performance management solutions to the world’s leading contact centers. The Company’s Acuity product is a hosted Software-as-a-Service (SaaS) Contact Center Performance Management solution that collects and assimilates disparate systems data and applies role-based dashboards, intelligent workflows, analytics and game mechanics to establish organizational alignment, drive progressively improved financial and operational performance and enhance the customer experience.
Contact Center Performance Management - Simplified
A hosted software solution (SaaS), Acuity enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk. Acuity is unlike what you might think about Performance Management Systems – It’s easy to deploy, will align, empower and inspire your personnel, and delivers clear and compelling ROI – at a cost that is likely a fraction of what you’d expect.
Our Mission
The mission of TouchPoint One is simple – to deliver best-in-class enterprise performance management solutions to the contact center industry that exceed each of our clients ROI (Return on Investment) and service delivery expectations. We are committed to working with customers to help them become more competitive, effective and efficient. Acuity provides the platform that makes it all possible.
Contact Center Performance Management - Simplified
A hosted software solution (SaaS), Acuity enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk. Acuity is unlike what you might think about Performance Management Systems – It’s easy to deploy, will align, empower and inspire your personnel, and delivers clear and compelling ROI – at a cost that is likely a fraction of what you’d expect.
Our Mission
The mission of TouchPoint One is simple – to deliver best-in-class enterprise performance management solutions to the contact center industry that exceed each of our clients ROI (Return on Investment) and service delivery expectations. We are committed to working with customers to help them become more competitive, effective and efficient. Acuity provides the platform that makes it all possible.
Location: United States, Iowa
Employees: 11-50
Phone: +1 317-454-8200
Founded date: 2012
Mentions in press and media 28
| Date | Title | Description |
| 13.03.2025 | TouchPoint One Launches A-GAME Hoops 2025 Uniting Leaders and Agents in Contact Center Success | TouchPoint One - A-GAME HOOPS 2025 — Redefining Contact Center Gamification Through Authentic Leadership Engagement and Frontline Connection — When organizations gamify leadership engagement, everyone wins. Employees feel more connected, cu... |
| 10.03.2025 | TouchPoint One Dominates Customer Service Technology Categories with Four Stevie® Award Wins | TouchPoint One Sweeps Stevie Awards 2025 TouchPoint One --- Acuity Platform's Human-Centered Performance Management Recognized for Excellence in Customer Service Innovation and Technology --- The Acuity platform was instrumental in enabling... |
| 10.12.2024 | TouchPoint One Slashes Contact Center Quality Management Costs with Enhanced AI Platform | TouchPoint One Contact Center AI Quality Management — New release adds advanced analytics and flexible Generative AI controls, letting organizations optimize QM spend while reducing risk — This release gives quality teams exactly what they ... |
| 21.08.2024 | TouchPoint One Launches A-GAME Leagues Gridiron X, Celebrating a Decade of Gamification Excellence in CX Performance | TouchPoint One Gamification: A-GAME Leagues Gridiron X — 10th Anniversary Edition Introduces Groundbreaking Features and Proven ROI for Contact Center Success — In essence, we're harnessing the best of both worlds: cutting-edge AI and the i... |
| 14.08.2024 | TouchPoint One Debuts AI-Powered Auto QA for Contact Centers | TouchPoint One Auto QA New AI-Powered Feature Enhances Acuity Platform, Offering Unprecedented Scale, Speed, and Precision in Quality Assurance Auto QA combines AI with our clients' proven QM practices, tackling industry challenges while ma... |
| 05.06.2024 | TouchPoint One Report Examines the Role of Interdependence in Transforming CX Workforce Engagement Through Gamification | The Untapped Power of Interdependence: Transforming CX Workforce Engagement Through Gamification "The Untapped Power of Interdependence: Transforming CX Workforce Engagement Through Gamification" Highlights the Impact of TouchPoin... |
| 30.04.2024 | TouchPoint One Named 2024 Workforce Innovation of the Year Finalist for CCW Excellence Awards | CCW 2024 Workforce Innovation of the Year Award Finalist TouchPoint One logo Acuity’s CX Data Management and AI-Augmented Coaching, Analytics, Quality Management, and Gamification Platform Recognized for Contact Center Performance Impact We... |
| 11.03.2024 | TouchPoint One Named Finalist for Two 2024 Stevie® Awards in Sales & Customer Service | Stevie Award Finalist 2024 - TouchPoint One National Spine and Pain Centers Acuity Implementation Centerpiece for Best Use of Technology and Solutions Technology Partner of the Year Category Nominations Acuity has been a game-changer, enabl... |
| 27.09.2023 | 2024 Tech Trends Businesses Should Start Preparing For Now | getty |
| 02.08.2023 | A-GAME Leagues Gridiron Season IX Brings Gamification to the Forefront of Contact Center Performance | A-GAME Leagues Gridiron IX Contact Center Performance Challenge With the introduction of A-GAME Wager and Xtreme Team Owner Power Rankings, we're not just gamifying the contact center environment, we're transforming it into a vibrant, engag... |
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