Telecommunications Industry Ombudsman

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https://www.tio.com.au/

Last activity: 18.06.2026

Active

Categories: EdTechIndustryInternetPhoneServiceTelecommunicationVoice

The Telecommunications Industry Ombudsman provides a free and independent external dispute resolution service for residential consumers and small businesses who have an unresolved complaint about their telephone or internet service in Australia.

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Followers

10.04K

Website visits

17.4K /mo.

Mentions

Overview

Location

Australia, Victoria, Melbourne

Employees

201-500

Founded date

1993

Mentions in press and media 22

Date	Title	Description
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Oct 8, 2024	Communications Alliance urges safe harbour in scams law	The Communications Alliance has advocated for a safe harbour from potential 'quadruple jeopardy' liabilities in the new Scams Prevention Framework legislation. Telcos have reportedly blocked over 2 billion scam calls and nearly 700 million ...
Aug 6, 2024	Australian telco complaints continue to decline in 2024	Complaint numbers for Australia's telecommunications companies have continued their year-on-year decline, according to the latest Communications Alliance Complaints-in-Context Report. The report's newest data reveals there were 2.7 Telecomm...
Apr 24, 2024	As hacks and scams hit small businesses, ASBFEO calls for new digital media dispute service	Source: Adobe Stock article-article-body Small businesses locked in a dispute with social media giants deserve further support, the SME ombudsman says, calling for a new arbitration service capable of taking the fight to powerful digital pl...
Nov 10, 2023	Optus business customers urged to keep their receipts as outage continues	General photo of an Optus store in Melbourne, Australia. Source: AAP Image/Luis Ascui. article-article-body Small businesses rattled by Wednesday’s massive Optus network outage should hold on to their receipts, Communications Minister Miche...
Mar 29, 2023	TIO seeks digital platform role as scams proliferate	The Telecommunications Industry Ombudsman is pitching itself as the organisation best-placed to tackle a rise in scams promoted through social media. The TIO first suggested the possible role in a February submission [pdf] to Treasury in re...
May 25, 2022	Complaints to telco ombudsman up 21 percent	Complaints to the Telecommunications Industry Ombudsman are on the rise after two years of decline. The TIO received 22,203 phone and internet complaints between January and March 2022. The number of complaints published today in the Ombuds...
May 25, 2022	Telco complaints are on the rise again	Complaints to the Telecommunications Industry Ombudsman are on the rise after two years of decline. The TIO received 22,203 phone and internet complaints between January and March 2022. The number of complaints published yesterday in the Om...
May 20, 2022	Customers are leaving Optus, Telstra, TPG for smaller players offering better deals	Australian consumers are bailing on the top three biggest telcos in favour of the lesser-known names for a better price point for their internet, according to a new report from the Australian Competition and Consumer Commission (ACCC). The ...
Feb 28, 2020	Telcos to cop $250k fines for slack mobile number theft controls	Phone scammers trying to steal control of mobile phone numbers and the services they enable, like mobile banking and payments will have their lives made that little bit harder after Australia’s communications watchdog hit carriers with new ...
May 21, 2019	TIO on shakeup path, starting with its own board	The first signs of progress in a proposed shake-up of the Telecommunications Industry Ombudsman (TIO) are emerging, as the ombudsman begins consulting on the removal of alleged industry influence. The TIO was last year told by the governmen...
Jul 19, 2018	NBN switchover sees hundreds lose old phone numbers	Hundreds of residential and business customers are temporarily - and in some cases permanently - losing their existing phone number owing to confusion about the NBN migration process. The Telecommunications Industry Ombudsman (TIO) said in ...
Dec 18, 2017	TIO tries to match NBN complaints to access techs	The Telecommunications Industry Ombudsman is trying to get access to NBN Co’s core systems to automatically match complaints it receives to the last-mile access technology being used. Such a system would add significant rigour to the ombuds...
Oct 24, 2017	Most Australians will be forced to use the NBN, so what are your rights when buying internet services?	By Jeannie Marie Paterson, University of Melbourne Complaints about the national broadband network (NBN), involving connection delays, unusable internet or landlines and slow internet speed, are on the rise. Most Australians will be forced ...
Jul 21, 2017	ACCC to drag big telcos to court for over-promised, under-delivered NBN	Some of Australia’s largest telecommunications service providers — such as Telstra, Optus, TPG and Vocus — are under investigation due to “misleading” NBN advertisements, according to the consumer watchdog. Australian Competition and Consum...
Feb 19, 2016	TIO reveals mandatory data retention complaints	The Telecommunications Industry Ombudsman has begun receiving complaints from consumers experiencing difficulties in obtaining data held by their service providers under Australia’s mandatory data retention laws. The telecommunications indu...
May 14, 2015	Telstra named Australia's most complained about telco	Telstra customers made more complaints about their service provider than any other telco's users in the last three months, placing the company at the top of the TIO's complaint list for the first time in years. According to the Telecommunic...
Apr 22, 2015	Nine valuable tips for handling a dispute with your phone or internet company: Control Shift	We’ve all been there. Your office grinds to a halt because the internet isn’t working. This is followed by the inevitable call to your phone or internet company. Then comes the on-hold muzak with promises that “your call is valuable to us”—...
Mar 18, 2015	Optus blames Apple’s iPhone 6 for spike in complaints to the telco ombudsman	Complaints to the Telecommunications Industry Ombudsman about Optus have sharply increased despite overall complaints falling to an eight year low. Figures published by the ombudsman this week show 29,560 new complaints for the period Octob...
Jun 18, 2014	Australians are complaining less about mobile coverage, but are angry over excess data fees	Research from the Telecommunications Industry Ombudsman shows Aussie consumers are complaining less about their mobile services, but more users are angry over being stung with excess data costs. The Ombudsman’s quarterly TIO Talks report, r...
Dec 4, 2007	Hold the phone	It’s not a good idea to recommend service providers – every one is a dud in someone’s eyes – but here’s a handy resource to winnow out the telcos. Last weekend I tried to ring my Mum and the phone was engaged. I tried again a couple of time...
	Optus attributes outage to bad router data from peer	Optus said it has traced the root cause of a near-full-day outage of its network last week to bad route data from an “international peering network” that was allowed to propagate through its own network. The telco disclosed the apparent roo...

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FAQ about Telecommunications Industry Ombudsman

When was Telecommunications Industry Ombudsman founded?

Telecommunications Industry Ombudsman was founded in 1993.

What has the press written about Telecommunications Industry Ombudsman?

Parsers VC has collected 22 articles mentioning Telecommunications Industry Ombudsman, among them “Communications Alliance urges safe harbour in scams law” (Oct 8, 2024) and “Australian telco complaints continue to decline in 2024” (Aug 6, 2024).

Is Telecommunications Industry Ombudsman still active?

Yes, Telecommunications Industry Ombudsman is active; its latest activity on Parsers VC dates from Jun 18, 2026.