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The Secret Shopper Mystery Shopping Services
https://www.thesecretshopper.com.au/Last activity: -
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At The Secret Shopper Mystery Shopping Services we offer a reliable, accurate and inexpensive method of quality control, which provides our clients with a means of identifying the good customer service within their stores or salons, and the not so good, which could be costing them money every day.
I am sure there would not be many people out there, who at some point, would not have experienced a poor customer service experience during a store visit, if this happens, on many occasions, we leave the business and buy elsewhere.
Not only that, we then often talk about the negative service experience with others, hence giving them a bad impression of the business also.
If you are a business owner reading this, ask yourself a couple of questions.
If my staff are not properly qualifying and serving my customers, how many walk out each day, and what is the net short term and long term cost.
Another important question is, are your staff offering your customers add-on products which complement the product they are enquiring about, for example, if they enquire about a TV are they offering a wall bracket, DVD, cables, extra 3D glasses and so on.
Our services are tailored to address these issues, simply call us, we can have customer service evaluators in your stores within days.
Our surveys are individually designed to meet the exact needs of each of our clients, making each campaign unique and one of a kind.
Our customer service evaluators are selected from our large database, according to their location, suitability, ability and experience.
Our Secret Shopper reports also enable our clients to track the effect of any product changes, as well as customer service and staff training programs, as such our custom programs and reporting data help our clients to accurately compare the performance of each of their outlets.
This is especially important where sales incentive programs may lead staff to make short term sales goals a higher priority than long-term customer satisfaction.
Businesses we support:
• Restaurants.
• Retail and Specialty stores.
• Shopping centres.
• Travel. (Airlines, Travel Agencies.)
• Telephone service industry.
• Fitness Clubs.
• Golf Clubs.
• Hospitality.
• Banks / Finance companies.
• Convenience Stores.
• Grocery Stores.
• Movie Theatres.
• Website.
• Insurance companies.
• Construction.
• Automotive.
• (Sales, service, spare parts, hire, after market, telephone and website).
Quite simply, if you have a business which has sales or service staff, either face to face or contacting your clients via telephone or even via email, we can put together a competitively priced Mystery Shopping package, specifically designed for your business model.
Poor service will affect your bottom line, let us help you fine tune your customer service performance and help you achieve a consistently high level of customer care, up sell and repeat business.
If you would like to talk to us regarding a Secret Shopper program for your business, simply call our office on 07 3303 0254.
Alternatively, you can email us at [email protected]
One of our team will be more than happy to discuss your individual requirements.
I am sure there would not be many people out there, who at some point, would not have experienced a poor customer service experience during a store visit, if this happens, on many occasions, we leave the business and buy elsewhere.
Not only that, we then often talk about the negative service experience with others, hence giving them a bad impression of the business also.
If you are a business owner reading this, ask yourself a couple of questions.
If my staff are not properly qualifying and serving my customers, how many walk out each day, and what is the net short term and long term cost.
Another important question is, are your staff offering your customers add-on products which complement the product they are enquiring about, for example, if they enquire about a TV are they offering a wall bracket, DVD, cables, extra 3D glasses and so on.
Our services are tailored to address these issues, simply call us, we can have customer service evaluators in your stores within days.
Our surveys are individually designed to meet the exact needs of each of our clients, making each campaign unique and one of a kind.
Our customer service evaluators are selected from our large database, according to their location, suitability, ability and experience.
Our Secret Shopper reports also enable our clients to track the effect of any product changes, as well as customer service and staff training programs, as such our custom programs and reporting data help our clients to accurately compare the performance of each of their outlets.
This is especially important where sales incentive programs may lead staff to make short term sales goals a higher priority than long-term customer satisfaction.
Businesses we support:
• Restaurants.
• Retail and Specialty stores.
• Shopping centres.
• Travel. (Airlines, Travel Agencies.)
• Telephone service industry.
• Fitness Clubs.
• Golf Clubs.
• Hospitality.
• Banks / Finance companies.
• Convenience Stores.
• Grocery Stores.
• Movie Theatres.
• Website.
• Insurance companies.
• Construction.
• Automotive.
• (Sales, service, spare parts, hire, after market, telephone and website).
Quite simply, if you have a business which has sales or service staff, either face to face or contacting your clients via telephone or even via email, we can put together a competitively priced Mystery Shopping package, specifically designed for your business model.
Poor service will affect your bottom line, let us help you fine tune your customer service performance and help you achieve a consistently high level of customer care, up sell and repeat business.
If you would like to talk to us regarding a Secret Shopper program for your business, simply call our office on 07 3303 0254.
Alternatively, you can email us at [email protected]
One of our team will be more than happy to discuss your individual requirements.
Overview
Location
Australia, Queensland, Caloundra