Thankful is an artificial intelligence software built for brands who actually care about their end customers, because it was built to understand end customers.
Thankful enables enterprises to transform their customer service from cost center to revenue driver by delivering personalized, expert automation at scale. Just like a human support agent, Thankful’s AI understands, routes, translates, assists, and fully resolves large volumes of customer queries across all written channels, giving customers the freedom to choose how they want to engage.
Thankful is partnered with every major helpdesk as the intelligence layer delivering AI agent services and CX business insights for the world’s leading brands.
Location: United States, California, Los Angeles
Employees: 11-50
Total raised: $12M
Founded date: 2018
Investors 6
| Date | Name | Website |
| - | Bonfire Ve... | bonfirevc.... |
| - | Scop Ventu... | scopvc.com |
| - | Willow Gro... | willowgrow... |
| - | Greycroft | greycroft.... |
| 06.01.2022 | Omega Vent... | omegavp.co... |
| - | Stage Vent... | stagevp.co... |
Funding Rounds 1
| Date | Series | Amount | Investors | Deal News |
| 27.09.2021 | Series A | $12M | - | socaltech.... |
Mentions in press and media 12
| Date | Title | Description | Source |
| 13.07.2023 | Gladly Introduces Its AI and Automation Customer Service Pla... | Gladly By layering Thankful’s AI and automation on top of our people-centered platform, we’re making... | prweb.com/... |
| 13.01.2022 | Will Customer Service Transform from Burden to Blessing? | There is no longer a question of whether or not a business should invest in AI; instead, it is a que... | omegavp.co... |
| 08.01.2022 | AI is quietly eating up the world’s workforce with job autom... | Hear from CIOs, CTOs, and other C-level and senior execs on data and AI strategies at the Future of ... | venturebea... |
| 08.01.2022 | AI is quietly eating up the world’s workforce with job autom... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 29.09.2021 | Thankful Raises $12 Million To Help Businesses Boost Their C... | Ted Mico created an automated customer service platform that works with companies like Crate & B... | dot.la/tha... |
| 28.09.2021 | Amplitude CEO’s ode to scrutiny ahead of going public | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign ... | fortune.co... |
| 28.09.2021 | Amplitude CEO’s ode to scrutiny ahead of going public | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign ... | fortune.co... |
| 27.09.2021 | Thankful Raises $12M in Series A Funding | Thankful, a Venice, Calif.-based AI platform customer service company which emerges from stealth mod... | finsmes.co... |
| 27.09.2021 | Thankful Takes $12M For AI Efforts | Venice, California-based Thankful, a new artificial intelligence software startup focused on custome... | socaltech.... |
| 27.09.2021 | Alpha Edison leads customer service platform Thankful’s $12M... | Customer service is one of the most important relationships between a business and its customer, and... | techcrunch... |
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