| Date | Title | Description |
| 09.05.2024 | TELUS reports operational and financial results for first quarter 2024 | Total Mobile and Fixed customer growth of 209,000, up 46,000 over last year, and our strongest first quarter on record, driven by strong demand for our leading portfolio of Mobility and Fixed services
Robust Mobile Phone net additions of 45... |
| 22.04.2024 | TELUS International launches Fine-Tune Studio | TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, today announced the ... |
| 18.04.2024 | TELUS International Survey for National Customer Appreciation Day | Imagine a world where customers literally didn’t have to lift a finger to engage with their favorite brands. Many consumers already use basic voice commands with their phones or home assistants, but voice tech in the age of GenAI is poised ... |
| 16.04.2024 | TELUS International and Appian expand strategic partnership | TELUS International’s enhanced Automation as a Service (AaaS) platform enables users to develop network build tools five times faster than traditional methods
Leading Canadian telecommunications provider and global technology company on tra... |
| 25.03.2024 | Call for Entries Issued for the 2024 Stevie® Awards for Great Employers | The 2024 Stevie® Awards for Great Employers is open for nominations. Entry fees are discounted for nominations submitted through the April 24 early-bird deadline.
The Ninth Annual Honors for Employers and HR Professionals is Accepting Nomin... |
| 06.03.2024 | Five9 closes 2023 with strong growth; carries momentum into 2024 | Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, closed 2023 with strong growth and continued business momentum leading into 2024. As enterprises continue to invest in customer experience as a core business differentiator, Fi... |
| 05.03.2024 | TELUS International and Local Measure Announce Partnership to Elevate GenAI-Fueled CX with Engage Platform Integration | TELUS International , a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands, today a... |
| 05.03.2024 | TELUS International and Local Measure announce partnership | TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disrup... |
| 05.02.2024 | GenAI Jumpstart Accelerator Offers Significant Benefits for Businesses in Highly-Regulated Industries | A unique Dual-Large Language Model (LLM) Safety System safeguards against misuse, abuse and failure, including hallucinations and jailbreaking
TELUS International, a leading digital customer experience (CX) innovator that designs, builds an... |
| 14.12.2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates | This is our AI Daily Roundup. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-sy... |
| 13.12.2023 | TELUS International Launches Experts Engine to Provide Highly Accurate, Predictably Faster and Cost-optimized Training Data for Generative AI Models | New experts-on-demand sourcing capability algorithmically matches human expertise to a wide range of data creation, collection, annotation and validation tasks for GenAI
TELUS International, a leading digital customer experience innovator t... |
| 31.10.2023 | TELUS International Launches Fuel iX to Drive AI-fueled Intelligent Experiences for Brands and Their Customers | TELUS International Fuel iX drives value for clients by providing an end-to-end next generation customer experience solution fueled by GenAI – including digital consulting, data analytics, self-service applications, and AI-enabled platform ... |
| 18.09.2023 | What Does Closed-Door Meeting With AI Industry Leaders Mean for Business? | Some of the United States’ top tech executives and generative AI development leaders met with senators last Wednesday in a closed-door, bipartisan meeting about possible federal regulations for generative artificial intelligence. Elon Musk,... |
| 06.09.2023 | Preventing Hallucinations In Generative Artificial Intelligence | Chief Information Officer at TELUS International, a global customer experience provider powered by next-gen digital solutions. |
| 22.08.2023 | From C-Suite To Loading Dock, The Impact Of Artificial Intelligence Will Be Somewhat Evenly Distributed | AI assists, not replacesgetty |
| 31.07.2023 | Generative AI And Its Impact On Tech Careers | Chief Information Officer at TELUS International, a global customer experience provider powered by next-gen digital solutions. |
| 05.07.2023 | 10 Investments To Propel Your Business Ahead Of The Curve | Getty |
| 03.06.2023 | The secret to making AI effective for your unique business challenges | Join top executives in San Francisco on July 11-12, to hear how leaders are integrating and optimizing AI investments for success. Learn More
For as long as AI technology has been a part of the larger tech narrative, fear has also been a pa... |
| 25.05.2023 | TELUS International Survey Reveals Customer Concerns About Bias in Generative AI | TELUS International launches new generative AI solutions to mitigate bias and hallucinations, complementing the company’s existing competencies in natural language processing (NLP), AI data solutions, computational linguistics and content d... |
| 03.03.2023 | Consumers Concerned About How Brands Will Keep Their Data Secure in the Metaverse | The majority of respondents believe brands aren’t ready to protect their identities and personal data in the metaverse
According to a recent survey by TELUS International, a digital customer experience (CX) innovator, consumers are concerne... |
| 27.02.2023 | CX And The Value Of Human-Centered Design | Brian Hannon is the Global Head, Customer Experience Innovation - Technology at TELUS International. |
| 15.02.2023 | How To Engage Generation-Z In The Workplace | Albert Galarza is the Global Vice President of Human Resources at TELUS International. |
| 15.12.2022 | Introducing SPACE by TELUS International | New virtual recruitment platform increases the speed of the recruitment and hiring process, broadens the global recruiting talent pool, and maximizes candidate engagement It offers job seekers an immersive game-like experience where they ca... |
| 14.12.2022 | Brand Loyalty: How To Get It And Keep It, Even When Times Are Tough | Brian Hannon is the Global Head, Customer Experience Innovation - Technology at TELUS International. |
| 01.11.2022 | Consumers Want Humans Moderating Content Online, Not Just AI | Brands that employ both AI and human resources ensure effective content review and safer digital spaces
According to a recent survey by TELUS International, a digital customer experience (CX) innovator, the vast majority (92%) of consumer r... |
| 27.10.2022 | TELUS International to Acquire Insignia Portfolio Company WillowTree | Walnut Creek, CA, October 27, 2022 – Insignia Capital Group is pleased to announce it has entered into a definitive agreement to sell its majority interest in WillowTree (“WillowTree” or the “Company”) to TELUS International (NYSE and TSX: ... |
| 04.10.2022 | Three Tactics To Help Fast-Growing Brands Weather An Economic Downturn | Brian Hannon is the Global Head, Customer Experience Innovation - Technology at TELUS International. |
| 18.09.2022 | Big data could help deliver sustainability in Web3 | Were you unable to attend Transform 2022? Check out all of the summit sessions in our on-demand library now! Watch here.
There’s little doubt that discussion about a future built on Web3 and the emergence of the metaverse will intensify ove... |
| 06.07.2022 | Commercializing AI: Chinese tech firm Megvii ‘uses AI to create AI’ | According to a recent report on artificial intelligence by McKinsey, in the coming decade, there will be tremendous opportunities for AI growth in new sectors in China. These are industries where innovation and R&D spending have traditi... |
| 22.06.2022 | 5 Key Considerations For Brands Engaging With An External CX Partner | Brian Hannon is the Global Head, Customer Experience Innovation - Technology at TELUS International. |
| 23.03.2022 | Three Ways Emerging Brands Can Build Customer Loyalty | Brian Hannon is the Global Head, Customer Experience Innovation - Technology at TELUS International. |
| 10.02.2022 | TELUS International Cda : reports fourth quarter and full-year 2021 results, delivering double-digit revenue and profitability growth, setting the stage for a strong 2022 outlook - Form 6-K | TELUS International reports fourth quarter and full-year 2021 results, delivering double-digit revenue and profitability growth, setting the stage for a strong 2022 outlook
Q4 revenue of $600 million, up 36% year-over year; full-year revenu... |
| 26.01.2022 | CIO: Trusted advisors: 8 tips for developing a dependable network | There's no shortage of challenges CIOs face each day, from meeting customer and employee expectations, to mitigating complex security risks, to evaluating and integrating new tech solutions, to managing their own people and ensuring resilie... |
| 13.01.2022 | Forbes: Going Back Online: How Leaders Can Make The Most Of Virtual Meetings | It's been nearly two years since the first case of Coronavirus was reported in the United States, and what was once believed to be a temporary situation, working from home, virtual meetings, and virtual learning, has become a long term solu... |
| 11.01.2022 | Forbes: How To Help Employees Build Resilience To Succeed In Unpredictable Times | Albert Galarza is the Global Vice President of Human Resources at TELUS International.
Over the past two years, we have seen and experienced how exogenous factors beyond our control may impact not only our companies but also other aspects o... |
| 11.01.2022 | TELUS International Announces Collaboration with Automation Anywhere to Accelerate Automation Adoption on Google Cloud | TELUS International named a Platinum Preferred Partner of Automation Anywhere Collaboration to provide faster and more streamlined delivery of automation solutions via the cloud
TELUS International , a leading digital customer experience (C... |
| 06.01.2022 | CMSWire: Understanding the Connection Between Social Media and Great Customer Experience | Social media is a preferred channel for many consumers, as it is a place where they can feel free to express themselves, research a brand's products and services in an informal manner, and even reach out to a brand and its leadership. For b... |
| 07.12.2021 | Daily Sales Tips: How To Take Care Of Your Sales Team In 2022 And Beyond | "Taking care of your team members always provides a great ROI and prioritizing the team member experience can go a long way to retaining top talent, driving engagement, and ultimately driving sales." - Maria Pardee in today's Tip ... |
| 06.12.2021 | TELUS announces sale of its financial solutions business to Dye & Durham for $500 million | Net proceeds to support strategic growth investments at TELUS and debt retirement
VANCOUVER, British Columbia, Dec. 06, 2021 (GLOBE NEWSWIRE) -- TELUS Corporation (TSX: T; NYSE: TU), a leading communications and information technology compa... |
| 06.12.2021 | TELUS announces sale of its financial solutions business to Dye & Durham for $500 million | VANCOUVER, British Columbia, Dec. 06, 2021 (GLOBE NEWSWIRE) -- TELUS Corporation (TSX: T; NYSE: TU), a leading communications and information technology company, announced today the sale of its financial solutions business to Dye & Durh... |
| 01.12.2021 | YourStory: The future of AI: How Playment by TELUS International is driving disruption for clients with high-quality datasets | Computer vision is one of the most exciting fields in the artificial intelligence (AI) landscape. The technology is powering innovations such as autonomous driving, and its significance in India is growing by leaps and bounds due to the inc... |
| 30.11.2021 | Food Saving Platform Bonapp.eco Launches and Plans Rapid Expansion | Bonapp.eco is a Romanian startup that connects food vendors with individuals who want to save Users can save up to 80% by purchasing food products and ready meals that are close to expiration date Bonapp.eco is only available in Bucharest f... |
| 09.11.2021 | HR Morning: Don't let quitters ruin it for everyone: Give employees who stay the best experience | With so many people quitting, HR pros might only focus on turnover.
But don't! Instead, turn your attention to the employees who stay.
Sure, it's called the Great Resignation. But the smartest companies - and they feel the turnover and hiri... |
| 05.11.2021 | Contributed: Improving healthcare productivity with automation and opportunities for startups | Photo: Me789 Studio/Getty Images |
| 19.10.2021 | TechCrunch: Brand trust begins with great CX | By Maria Pardee, Chief Commercial Officer, TELUS International
Considering the extraordinary events of the past two years - from the COVID-19 pandemic to the reckoning on racial discrimiation and injustice - it wouldn't be an exaggeration t... |
| 19.10.2021 | TELUS International Cda : Five eCommerce customer service tips for making a human connection | What do today's consumers expect from the eCommerce experience? In a word: everything.
Online shoppers don't just want easy access to the products they seek. They want reasons to keep coming back, including relevant offers, customized recom... |
| 14.10.2021 | TELUS International Cda : The metaverse and the future of gaming | When it comes to creating an immersive digital customer experience, the metaverse is one of the next big things, and a growing contingent of brands are looking for ways to adopt the technology.
There's just one problem: As it stands, the me... |
| 08.10.2021 | TELUS International Cda : Five questions with Gen Z expert Jason Dorsey | 1. How have the generational conversations changed during the course of the pandemic?
Jason Dorsey's response:
"The pandemic has dramatically amplified the generational conversation. In particular, because it has had a different impact... |
| 08.10.2021 | Occupational Health & Safety: A Follow Up to 2020 Research: Employee Mental Health Leaps in Priority | A Follow Up to 2020 Research: Employee Mental Health Leaps in Priority
The majority of employees believe it's important that a company prioritizes their mental health.
By Shereen Hashem
Oct 07, 2021
A new survey finds 78 percent of American... |
| 06.10.2021 | TELUS International Cda : Five of the biggest governance trends impacting business today | In the age of social media, when a rogue tweet could bring down an entire organization, companies have to be in-tune with the world around them. Brands that are successful in navigating risk and compliance know that it takes constant attent... |
| 04.10.2021 | TELUS International Cda : Why Spain demands attention as an outsourcing destination | With its warm, sunny weather and plethora of museums, galleries and natural wonders, it's no wonder that Spain is a popular place to live. And, thanks to its pipeline of tech talent and growing roster of disruptive companies setting up shop... |
| 29.09.2021 | TELUS International Cda : Seven mistakes to avoid when scaling your customer service | Scaling your business rapidly comes with enormous and sometimes unforeseen challenges. It's not always easy to hire and onboard staff, improve processes or implement new technology, while simultaneously growing your customer base.
Take Zoom... |
| 24.09.2021 | Forbes: Five Ways Brands Can Adapt To The Rise In User-Generated Content | CCO at TELUS International, a global customer experience provider powered by next-gen digital solutions.
Engaging, authentic and relevant digital content has the ability to create powerful connections between brands and consumers. But as I ... |
| 23.09.2021 | Digital twin technology: what it is and why it matters | As our interactions with the digital world become more frequent and profound, an increasingly sophisticated shadow is beginning to take shape. It follows us closely and takes the form of a collection of data: browsing history and eCommerce ... |
| 20.09.2021 | TELUS International Cda : Three ways Aura is using CX to stand out from the pack | "Every seven seconds, someone is the victim of identity theft or fraud, and they [lost] about $3.3 billion in fraud in 2020. That was an 80% increase from 2019," estimates Christopher Bray, chief revenue officer at Aura.
The digit... |
| 15.09.2021 | Forbes: Four Ways To Source And Recruit For The New Labor Market | Albert Galarza is the Global Vice President of Human Resources at TELUS International.
The last 18 months have had a tremendous impact on the labor market. Early in the pandemic, we saw unemployment rates soar, and now, with economies recov... |
| 15.09.2021 | Four Ways To Source And Recruit For The New Labor Market | Albert Galarza is the Global Vice President of Human Resources at TELUS International. |
| 04.08.2021 | 14 Ways Companies Can Leverage New And Emerging Tech To Break Down Team Silos | Nearly every business today manages its operations using one or more forms of technology. Leaders are bombarded with information and sales pitches on a variety of tech topics—project management platforms, CRMs, videoconferencing software, c... |
| 02.07.2021 | Romanian Fenix merges with the Recommerce Group to tap into the potential of the refurbished mobile phones market | Bucharest, Romania ~
Company:
Fenix.eco, the Romanian marketplace for refurbished mobile phones, announced its merger with the Recommerce Group, a European platform for pre-owned smartphones. After the merger, the Romanian company will chan... |
| 22.06.2021 | Telus Announces Pricing of $750 Million of Inaugural Sustainability-Linked Bond Offering | TELUS announced it has priced an offering of $750 million of senior unsecured Sustainability-Linked Series CAF notes with a long 10-year maturity. The notes are offered through a syndicate of agents led by RBC Capital Markets, as Lead Struc... |
| 25.03.2021 | TELUS CORPORATION
TELUS announces C$1.3 billion equity offering | Proceeds to be used to strategically bring forward transformational capital investments in broadband connectivity, including fibre and 5G, enhancing our industry-best customer experience, leading networks and competitive position
Accelerate... |
| 08.02.2021 | 11 Of The Top IT Investments Businesses Will Make In 2021 | Companies across every industry have had to make quick operational changes to acclimate to the pandemic and mitigate its impacts on the bottom line. Resources, projects and functions may have been outsourced initially or cobbled together in... |
| 25.01.2021 | Canada's Telus International aims for nearly $7 billion valuation in IPO | (Reuters) - Telus International (Cda) Inc, a subsidiary of wireless carrier Telus Corp., aims to raise as much as $833 million in its initial public offering (IPO), which would give the Vancouver-based company a valuation of nearly $7 billi... |
| 25.01.2021 | Canada's Telus International aims for nearly $7 billion valuation in IPO | The flotation would be one of the largest in recent years for a Canadian company. Last year, Canadian waste management firm GFL Environmental Inc raised about $1.4 billion in its IPO, making it one of the largest ever stock market listings ... |
| 25.01.2021 | Canada's Telus International aims for nearly $7 bln valuation in IPO | Jan 25 (Reuters) - Telus International (Cda) Inc, a subsidiary of wireless carrier Telus Corp., aims to raise as much as $833 million in its initial public offering (IPO), which would give the Vancouver-based company a valuation of nearly $... |
| 04.09.2020 | TELUS launches International Digital Solutions on the heels of integrating with Xavient Digital | TELUS launches International Digital Solutions on the heels of integrating with Xavient Digital
TELUS International, a provider of customer experience (CX) and digital solutions for global and disruptive brands, is launching TELUS Internati... |
| 11.08.2020 | Interview with Chief Information Officer, TELUS International – Michael Ringman | Michael Ringman from Telus International takes us through the strategic aspect of CX and utilizing technology that is tailored to our post-pandemic “new normal.”
“Many business leaders have a preconceived notion of what is “right” and what ... |
| 06.07.2020 | How To Build A Chatbot That Doesn’t Sacrifice The Human Touch | Chief Information Officer at TELUS International, a global customer experience provider powered by next-gen digital solutions. |
| 02.05.2020 | Tecton.ai Snags $20 Million To Solve AI’s Data Problem | Digital generated image of data. Getty |
| 01.10.2019 | Telus expands home security business with $700M acquisition of ADT's Canadian unit | Article content
Canadian telecommunications company Telus Corp. has expanded its security business by buying the local operations of ADT Inc. for about $700 million. |
| 01.10.2019 | Telus expands home security business with $700M acquisition of ADT's Canadian unit | Canadian telecommunications company Telus Corp. has expanded its security business by buying the local operations of ADT Inc. for about $700 million.
The cash deal, expected to close by the end of the year, builds on Telus’ acquisition of B... |
| 06.11.2017 | Telus International to Acquire Xavient Information Systems | Telus International (TSX:T)(NYSE:TU), a global business process and information technology services provider, is to acquire Xavient Information Systems, a Simi Valley, California-based global IT consulting and next-generation software servi... |
| 16.08.2017 | Ireland’s Voxpro acquired by Canadian outsourcing firm Telus International | Voxpro, a customer support services company in Ireland, has been acquired by Telus International, a subsidiary of Canadian telco Telus. No terms have been disclosed.
The Cork-based company, with operations in Romania, the US, and the Philip... |
| 16.08.2017 | Voxpro Bought By Canada's Telus | Canadian company Telus International, a leading global business process outsourcing provider, has acquired a 55% stake in Voxpro, the call centre business owned by Linda and Dan Kiely (pictured) which operates from offices in Cork, Dublin, ... |
| 02.06.2016 | Telus Corp completes 35% stake sale in BPO unit to Baring PE Asia | Premium
Telecom giant Telus Corp, which has a dual listing on the Toronto Stock Exchange and NYSE, has completed the sale of 35 per cent stake in Telus International – a provider of customer service, IT, and business process services – to B... |
| 12.03.2014 | Telus' $3M strategic investment to bring PatientSafe to Canada | PatientSafe Solutions, maker of mobile hospital workflow system PatientTouch, has secured a $3 million strategic investment and resale agreement from Telus Health, the healthcare arm of Canadian mobile operator Telus.
“This investment and e... |
| 18.02.2013 | Why you need to boost your customer service game | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
Al Rose is the VP of retail and Internet properties at Telus International
Product development and player support have not always gone ... |
| 18.02.2013 | Why you need to boost your customer service game | Al Rose is the VP of retail and Internet properties at Telus International
Product development and player support have not always gone hand in hand. In fact, exceptional customer service from a gaming company might be surprising. Considerin... |
| - | Part time, independent contractor, work from home opportunity | About TELUS International AI INC
We help companies test and improve machine learning models via our global AI Community of 1 million+ annotators and linguists. Our proprietary AI training platform handles all data types (text, images, audio... |
| - | TELUS International Ranked a Leader in NelsonHall Social Media CX Services NEAT Assessment | VANCOUVER, British Columbia--(BUSINESS WIRE)--Mar 18, 2021--
TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptiv... |
| - | TELUS International rondt overname van Lionbridge AI af | VANCOUVER, British Columbia--(BUSINESS WIRE)--mrt 2, 2021--
TELUS International (NYSE en TSX: TIXT), een toonaangevende innovator op het gebied van digitale klantervaring (CX) die oplossingen van de volgende generatie ontwerpt, bouwt en lev... |
| - | TELUS International and Google Cloud Announce Expansion of Long-Term Strategic Partnership to Drive Enterprise Digital Transformation | VANCOUVER, British Columbia--(BUSINESS WIRE)--Feb 23, 2021--
Today, TELUS International (NYSE and TSX: TIXT), a digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive... |
| - | CX Pandemic Survey: U.S. Consumers’ Shift to Digital Here to Stay; Online Banking, Shopping Remained Popular While Health and Wellness Apps Saw Largest Increase | LAS VEGAS--(BUSINESS WIRE)--Mar 23, 2021--
As the world marks a year under COVID-19 restrictions, a new report reveals that 78% of Americans surveyed said their digital customer experiences since the start of the pandemic exceeded their pre... |
| - | TELUS International Appoints New Chief Commercial Officer to Lead Strategic Growth and Market Collaboration | VANCOUVER, British Columbia--(BUSINESS WIRE)--Mar 9, 2021--
TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive... |
| - | TELUS International completes acquisition of Lionbridge AI | VANCOUVER, British Columbia--(BUSINESS WIRE)--Mar 2, 2021--
TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions for global and disruptiv... |
