Startups
HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, backoffice services and digital marketing solutions.
Overview
Location
India, Karnataka, Bengaluru
Mentions in press and media 11
| Date | Title | Description |
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| May 2, 2022 | Forget Stunts And Tricks: 14 Ways Marketers Can Connect With Gen-Z | Generation-Z is made up of digital natives who are often savvier to marketers’ tricks and stunts to gain their attention and earn their business than past generations have been. When a member of Gen-Z is researching brands to figure out whi... |
| May 4, 2021 | Effectively Handling Clinical Denials Amid a Pandemic Backlog of Elective Surgeries | Lisa Dadulo, Clinical Practice Director at HGS Healthcare Throughout the pandemic, many hospitals had to delay elective procedures for several months or cancel them altogether. Surgical volumes decreased over 35% in 2020 from March to July.... |
| May 3, 2021 | HGS Digital Recognized by Frost & Sullivan for Its Complete Social Media Customer Care Solution | HGS Digital is being recognized, for the second year in a row, for its compelling social media strategy and solutions portfolio that includes HGS EPIC™ Social Care program. Working with clients and PR firms, the HGS EPIC™ Social Care team r... |
| Feb 12, 2021 | HGS Placed in the 2021 Gartner Magic Quadrant for Customer Service BPO | |
| Feb 5, 2021 | Why And How The Most Innovative CMOs Will Own The Contact Center | Global marketing leader at HGS, CX professional, product promoter, outsourcing innovation fan – with a focus on what's next. |
| Oct 8, 2020 | HGS Launches New Contact Center Analytics Platform | |
| Sep 10, 2020 | Business Process Management Industry Gets a Boost During COVID-19 | |
| Aug 26, 2020 | Three Ways To Boost Your Digital Marketing, Now And Post-Pandemic | Global marketing leader at HGS, CX professional, product promoter, outsourcing innovation fan – with a focus on what's next. |
| Apr 3, 2018 | Mix of bots and brains is best for customer care | Human contact should remain part of the customer service equation, says Verint. The human element is still vital to the customer experience, according to research by Verint Systems in collaboration with Opinium Research. The study, Defining... |
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FAQ about HGS
What has the press written about HGS?
Parsers VC has collected 11 articles mentioning HGS, among them “Forget Stunts And Tricks: 14 Ways Marketers Can Connect With Gen-Z” (May 2, 2022) and “Effectively Handling Clinical Denials Amid a Pandemic Backlog of Elective Surgeries” (May 4, 2021).
Is HGS still active?
Yes, HGS is active; its latest activity on Parsers VC dates from Apr 10, 2024.