| Date | Title | Description |
| 30.01.2025 | The Strategic Imperative of Robust CRM Systems in Modern Organizations | Created by Maneesh Gupta
Updated: Jan 30 2025, 01:53 AM EST
Share on Facebook Share on Twitter Share on LinkedIn Share on Reddit Share on Flipboard |
| 13.11.2023 | Какие качества и навыки следует искать при найме сотрудников в эпоху цифровых технологий | Нейросети, ПО для автоматизации документооборота, BI-платформы для работы с Big Data, программные роботы и другие цифровые решения становятся помощниками для специалистов в разных отраслях, делая выполнение самых разных рабочих задач быстре... |
| 03.07.2023 | 7 Email Marketing Tips to Improve Your Campaigns | Over 90% of businesses say email marketing is critical to their success. Since everyone uses email, it’s a critical tool for lead generation, lead nurturing, sales, customer retention, and brand building. Since it’s largely automatable and ... |
| 16.11.2022 | eCommerce Email Marketing: Why Do You Need It? | eCommerce email marketing is one of the earliest forms of internet advertising, and studies show that it’s still just as effective today. Social media advertising may be new, flashy, and appealing to younger audiences, but when choosing bet... |
| 30.10.2022 | 4 Ways To Get Your Marketing And Sales Teams On The Same Page | Collaboration across teamsgetty |
| 24.10.2022 | Take Four Steps When Developing A Digital Transformation Strategy | A digital transformation strategy helps an organization harness technologies to create new—or modify existing—business processes, culture, and customer experiences to deliver more value. This differs from a digitization strategy, which focu... |
| 14.10.2022 | Что пользователи ожидают от клиентского сервиса и как его грамотно выстраивать? Исследование | Забота дороже денег
За последние пару лет пользователи провели переоценку важности клиентского обслуживания: например, исследование Mastercard за 2021 год показало, что 74% пользователей готовы больше покупать у брендов, которые позаботилис... |
| 07.10.2022 | 9 принципиально важных отраслевых стандартов для контакт-центров (и советы по их достижению) | Одной из центральных тем наших дискуссий в Emplifi является создание идеального клиентского опыты (customer experience, сокр. CX) с целью максимизации удовлетворения и удержания наших клиентов. Но как понять, что есть “идеально” для наших к... |
| 23.08.2022 | Choosing The Right Inbound Customer Care Partners | Founder & CEO at Millennial Services, a dedicated call-center services provider. |
| 04.08.2022 | How To Get The Most Out Of Live Chat On Your Website | By Kalin Kassabov, a founder and CEO of ProTexting.com, a fast-growing enterprise-level text message suite of services. |
| 26.07.2022 | Why Airlines Are Struggling In The Era Of Digital Retail, And How They Can Get Back On Top | Executive and managing director at DRCT, the leading technology provider for airlines and travel companies. Expert in airline retail. |
| 01.06.2022 | Маркетинг в стартапе: 5 ключевых людей, без которых проект не взлетит | По данным Campaign Monitor, 56,9% стартапов имеют маркетинговую команду. Обычно на первых этапах становления компании почти все обязанности объединяет в себе СЕО.
Со временем СЕО не может нести на себе все функции, и тогда необходимо искать... |
| 21.05.2022 | Losing Subscribers? Get To The Root Of Your Churn Rate Woes With Big Data In Marketing Analytics | Businesses across every sector experience a churn rate. In the United States, significant sectors experience a churn rate between 10-25%. Suppose a company has a million subscribers with average revenue of a hundred dollars per year per cus... |
| 21.02.2022 | Email’s Not Dead, The Way You’re Using It Is | EMAIL. Photo by Solen Feyissa on Unsplash |
| 21.02.2022 | Email’s Not Dead, The Way You’re Using It Is | EMAIL. Photo by Solen Feyissa on Unsplash
Email is dead. If I’d believed that phrase any of the countless times I’ve heard it since 2010, I probably wouldn’t have a job right now. Everything from SMS to instant messaging, social media, and ... |
| 03.02.2022 | Essentra : “Phygital” Packaging. Improving Customer Experience | 03 Feb 2022
Technology is always pushing the boundaries of what we think possible, slowly improving more and more industries to make our life easier.
The closest example to digital transformation we all have is as close as in our homes, sin... |
| 11.10.2021 | The Value Of VARs Is Diminishing In Cybersecurity: Here’s How To Get It Back | Nilesh Jain is vice president of Southeast Asia and India operations at Trend Micro and is based out of Singapore. |
| 04.10.2021 | Celebrate CX Day With 50 Fresh Stats That Prove The Value Of CX | A CX focus is no longer nice to have—it’s a necessity for every modern company, regardless of size ... [+] or industry. getty |
| 31.08.2021 | Open Text : Top 5 benefits of digital customer experience management tools | The 2020 COVID-19 pandemic was the 'moment that everything changed' for business. Delivering an excellent digital customer experience is no longer a nice-to-have, it's essential for business health. Today, personalization lies at the heart ... |
| 24.08.2021 | Opendoor Technologies : Introducing the most convenient, fastest way to complete your home assessment | At Opendoor, we believe the entire home selling experience should be certain, convenient and on your terms. While home inspections are a critical part of the process, they are often dreaded. Why?
A home inspection can take between two to fo... |
| 30.07.2021 | MoEngage raises $32.5M to inject customer engagement with AI | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
MoEngage, an AI customer engagement platform, tod... |
| 30.07.2021 | MoEngage raises $32.5M to inject customer engagement with AI | All the sessions from Transform 2021 are available on-demand now. Watch now.
MoEngage, an AI customer engagement platform, today announced it has raised $32.5 million in a round led by Multiples Alternate Asset Management, with participatio... |
| 23.06.2021 | Yext : How Our Support Team Decreased Our Average Customer Wait Time by Nearly 80% — In Under Three Months | 'Customer Success' is one of the most straightforwardly named business functions. You want your customers to succeed.
Straightforward - but not always easy.
When I took ownership of our support team here at Yext, I observed a handful of ins... |
| 15.06.2021 | How Entrepreneurs Are Capitalising on Digital Transformation in the Age of the 'New Normal' | June 15, 2021 6 min read
Opinions expressed by Entrepreneur contributors are their own.
The Covid-19 pandemic has carried a significant impact on the rate in which businesses are embracing digital transformation. The health crisis has creat... |
| 03.06.2021 | YEXT, INC.
The Next Big Application of AI Search: Customer Support | When the world went digital-only in 2020, businesses faced a deluge of questions online.
From queries about COVID-19 protocols to how to handle no-contact returns, website visits from consumers seeking information about businesses increased... |
| 07.04.2021 | Nota raises $5M to boost growth of B2B SaaS Helpfeel for self-service support | Shinji Asada of One Capital, Isshu Rakusai of Nota, and Takuya Hosomura of Salesforce Ventures. (Left to Right) Helpfeel achieves a 98% FAQ search hit rate with its unique "Intent Prediction Search" technology. It reliably display... |
| 07.04.2021 | Winning In The Experience Economy | Sanat is the Chief Business Officer & Global Head of Finacle, the industry-leading digital banking software platform from Infosys. |
| 12.03.2021 | Three Strategies For Building Trust And Increasing Company Revenue | Peter Ord is the Founder and CEO of GuideCX®, a client onboarding, and project management platform. |
| 08.09.2020 | 12 способов немедленно остановить отток клиентов | В мире нет ни одного предприятия, которое никогда не теряло бы клиента. Эта проблема называется отток клиентов. И каждый бизнес справляется с этим по-разному: одни сразу же начинают искать новых клиентов, чтобы возместить убытки; другие бро... |
| 01.09.2020 | 5 программ удержания клиентов для реализации в 2020 году | Что общего у Эрнеста Хемингуэя, Э. Б. Уайта и Харуки Мураками? Эти блестящие писатели имели чёткий ежедневный распорядок, чтобы лучшим образом делать своё дело. Быть блестящим в удержании клиентов – нелегкая задача. Если удержание клиентов ... |
| 14.04.2020 | Axcel Invests in SuperOffice | Axcel takes a controlling stake in leading Northern European SaaS CRM provider SuperOffice. The current management team will reinvest alongside Axcel.
For over 30 years, SuperOffice has been one of the leading CRM solution providers in Nort... |
| 27.02.2020 | When Bending the Rules Is the Best Policy: 3 Questions to Help You Decide | A rule is a rule, right? In customer service, it isn’t that simple. Anyone who’s been the recipient of a bent rule knows the power of an empathetic customer service rep. Bending rules can buy increased customer satisfaction and a strong sen... |
| 24.07.2019 | How to Improve Communication With Your Customers | 1 shares
Share
Tweet
Pin
LinkedIn
One of the most common problems that many startups in the UK and around the world continue to face is communicating with their customers properly. There is more to this than just paying attention to wh... |
| 26.06.2019 | Ecommerce UX Best Practices to Follow | Ecommerce sales are expected to double between 2016 and 2020. The research study by BigCommerce claims that 96% of U.S. buyers with internet access have made an online purchase in their life, while 80% of them have ecommerce purchases at le... |
| 14.02.2019 | Can AI Bring Customer Service Into the 21st Century? Thankful Thinks So | Why is it that customer service never seems to get any innovation attention? For decades, providing great customer service has been a constant challenge and expense, yet relatively few technologies exist to ease the difficulty or cost. Sale... |
| 19.10.2016 | What you need to know about CRM | For the vast majority of organizations, customers should be the number one priority. Without their support, revenue streams dry up and businesses quickly fail. For small businesses that have a face-to-face relationship with their clients ke... |
| 30.12.2014 | A 5-step guide to competing with Amazon | This post is in partnership with Entrepreneur. The article below was originally published at Entrepreneur.com.
By Neil Patel, ENTREPRENEUR
Paid Content How can you protect what you can't see? From ExtraHop
I want to tell you how to do that ... |
| - | Где и как общаться с клиентами в 2021 году: 5 трендов поддержки | В прошлом году команда Supprt.Science рассказывала, как меняется клиентский сервис. Самое время обновить информацию. Так что мы изучили свежие отчеты Zendesk и PWC и считаем, что в 2021 году трендов в поддержке пять. Вот они 👇
0 Обсудить
54... |
| - | 8 навыков, которые пригодятся начинающему продажнику | В 2020 году работодатели чаще всего искали менеджеров по продажам, свидетельствуют данные сайта по поиску работы HeadHunter. Это не удивляет. Хороший менеджер по продажам – это супергерой, который способен налаживать контакты с потенциальны... |
| - | Как выстраивать взаимодействие с клиентами в 2022 году – прогнозы и примеры эффективного внедрения текстовых каналов... | Высокий уровень обслуживания становится обязательным условием успеха бизнеса. Клиентский опыт как стратегическое направление играет всё более важную роль, подталкивая компании к выстраиванию отношений со своей целевой аудитории.
0 Обсудить
... |
