Experience Analytics platform for enterprise contact centers
Contact centers rely on SuccessKPI's AI-driven platform to analyze and improve customer interactions across disparate systems and channels along the entire customer journey. The fully integrated platform unifies speech and text analytics, quality monitoring, and a rich business intelligence framework with a data lakehouse architecture. The Playbook Builder helps contact center teams act in real-time to improve business outcomes. SuccessKPI is fully integrated with popular CCaaS solutions including Amazon Connect, Genesys Cloud, UJet, and Talkdesk.
Location: United States, Virginia, South Riding
Employees: 51-200
Founded date: 2017
Investors 1
| Date | Name | Website |
| - | Banneker P... | bannekerpa... |
Mentions in press and media 3
| Date | Title | Description | Source |
| 21.03.2024 | SuccessKPI announces partnership with Five9 | SuccessKPI, Inc., an enterprise AI analytics & automation company, announced its partnership wit... | martechcub... |
| 20.12.2023 | SuccessKPI Unveils GenAI Portfolio & Roadmap | New advances in artificial intelligence drive the field of customer experience and employee optimiza... | aithority.... |
| 06.12.2022 | SuccessKPI Achieves FedRAMP Authorization | SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform prov... | aithority.... |