Staircase’s predictive data processing & AI based technology helps monitor, scale & develop strong relationships by analyzing thousands of real-time client-vendor engagements (Email, Chat, Video, phone and more). Unprecedented machine generated visibility enables CS teams to shift from a reactive to a
preventative and proactive operating mode driving customer growth & retention.
- Analytics: Engagement volume, response times, sentiment, topics
- Visibility: Complex relationship mapping and strength
- Proactive: Red flags, churn risks and early warning signals
- Action: Data driven action plans and opportunities for growth
- Reports: Customer insights and team performance
preventative and proactive operating mode driving customer growth & retention.
- Analytics: Engagement volume, response times, sentiment, topics
- Visibility: Complex relationship mapping and strength
- Proactive: Red flags, churn risks and early warning signals
- Action: Data driven action plans and opportunities for growth
- Reports: Customer insights and team performance
Location: United States, California, Los Angeles
Employees: 1-10
Total raised: $4M
Founded date: 2021
Funding Rounds 1
| Date | Series | Amount | Investors |
| 28.10.2021 | Seed | $4M | - |
Mentions in press and media 9
| Date | Title | Description |
| 08.11.2024 | The Surge of AI in Enterprise Applications: A New Era of Growth | The landscape of enterprise applications is undergoing a seismic shift. Artificial Intelligence (AI) is the catalyst, propelling the market to new heights. According to Futurum Intelligence, the enterprise software market is set to exceed $... |
| 06.11.2024 | Gainsight Named a Leader in 2024 Gartner® Magic Quadrant™ for CSP | Gainsight, the world’s leading Customer Success platform, today announced it has been named by Gartner as a Leader in the first-ever Magic Quadrant for Customer Success Management Platforms (CSP), positioned highest on the Ability to Execut... |
| 12.08.2024 | Gainsight's Bold Move: Acquiring Staircase AI to Redefine Customer Success | In the fast-paced world of technology, companies must evolve or risk becoming obsolete. Gainsight, a titan in the Customer Success arena, has taken a bold step forward by acquiring Staircase AI. This strategic move aims to enhance its artif... |
| 09.08.2024 | Gainsight announced Strategic Acquisition of Staircase AI | Gainsight, the world’s leading Customer Success platform, announced that it has signed a definitive agreement to acquire Staircase AI, a privately held company based in Los Angeles, CA and Tel Aviv, Israel. With this acquisition, Staircase ... |
| 15.02.2023 | Survey Reveals 62% of CS Playbooks Inaccurate, Staircase AI-Responder Offers a New Generative AI Solution | Staircase AI, a leading customer intelligence platform, announced Staircase AI Responder, a proprietary Generative AI-powered intelligent response solution to support B2B post-sales teams. The new technology supports CS teams and boosts pro... |
| 28.10.2021 | Staircase AI Secures $4M via Seed Round to Develop B2B Relationship Intelligence Platform | Staircase AI, a pioneer in relationship intelligence, has confirmed the completion of its $4 million seed round. The firm acquired funding from StageOne Ventures, a VC fund that’s focused on addressing major enterprise challenges, and Disru... |
| 28.10.2021 | Staircase AI recently raised $4M seed round to create a B2B relationship intelligence platform using advanced machine learning | Ecommerce has gone global and businesses around the world are now competing for the same customers. Today, customer relationship and brand loyalty are now critical for any organization looking to retain existing customers and attract new on... |
| 28.10.2021 | Staircase AI Raises $4 Million in Seed Round to Create B2B Relationship Intelligence Platform | Staircase Relationship Intelligence (SRI) enables Customer Success teams to generate annual recurring revenue (ARR) and upsell opportunities through proactive relationship monitoring Staircase AI, a pioneer in relationship intelligence, ann... |
| 27.10.2021 | Staircase AI Raises $4M in Seed Funding | Staircase AI, a Los Angeles, CA-based relationship intelligence company, raised $4m in seed funding. Backers included Disruptive AI, and StageOne Ventures. The company intends to use the funds to scale engineering and accelerate its go-to-m... |