Zendesk Sunshine Conversations (formerly Smooch)

https://smooch.io/

Last activity: 04.11.2021

Probably Closed

Categories: AdTechBusinessCRMDataDevelopmentPlatformSaaSSalesServiceSoftware

Formerly Smooch, Sunshine Conversations is part of Zendesk’s open and flexible CRM platform, Zendesk Sunshine, which helps businesses connect customer data in order to deliver the best customer experiences. With Sunshine Conversations, companies can unify conversations across every digital channel to ensure that key business functions such as sales, service, and marketing have the context needed to provide the best customer experiences.

Followers

2.25K

Website visits

199.8K /mo.

Mentions

Overview

Location

Canada, Quebec, Montreal

Employees

11-50

Total raised

$7.62M

Founded date

2015

Funding Rounds 1

Date	Series	Amount	Investors
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Mentions in press and media 20

Date	Title	Description
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Jul 21, 2020	Zendesk customers can now send iMessages directly to Apple users with Apple Business Chat	Image: Apple Zendesk and Apple have announced the general availability of Apple Business Chat, a service that allows business users to connect iMessage capabilities to their customer support software. Customer service software provider Zend...
Jun 11, 2019	Diagram Ventures raises $55 million CAD for second fund	Diagram Ventures has announced the close of its second fund, raising $55 million CAD as the firm also brings on Smooch.io co-founder Hamnett Hill as a Partner. “We’re now more in the scaling phase, trying to make it a replicable recipe of w...
May 22, 2019	Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp	One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration) and — especially over messaging apps — as a place for businesses to connect with th...
May 22, 2019	Term Sheet — Wednesday, May 22	STAYING PRIVATE “Why would we go public?” Paid Content You can't secure what you can't see From ExtraHop TransferWise, which offers a cross-border money transfer service, announced a new $292 million secondary round that values the company ...
Nov 7, 2018	In the race to win business chat, there's a big boy collision coming	Google will pay Apple $9 billion this year to remain the default search engine in the iPhone’s Safari browser, according to one Goldman Sachs analyst. That’s a hefty expense for Google, but will Apple end up paying the price when it comes t...
Aug 31, 2018	Wish, Netflix, Uber and ~100 others testing WhatsApp’s new Business API	Earlier this month, WhatsApp announced the launch of its first revenue-generating enterprise product, the WhatsApp Business API. The API allows businesses to respond to messages from WhatsApp users for free up to 24 hours, then charges for ...
Aug 29, 2017	Top startups shaping the future of chatbots	Many startups are creating bots to be our personal assistants When most people think of chatbots, they likely think of the major platforms and big companies making waves in the space, such as Facebook Messenger, Slack, Line, Amazon and Goog...
Apr 6, 2017	Canadian SaaS startups, you don’t need U.S. funding	We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today! Time and time again, SaaS startups contemplate wh...
Apr 6, 2017	Canadian SaaS startups, you don’t need U.S. funding	Time and time again, SaaS startups contemplate who they should approach for investment. There’s a general sense in our community that it’s difficult to raise money in Canada. Software startups have this misconception before they do their ow...
Jan 30, 2017	5 bots to try this week: Swelly, Chatform.ai, CNN, Flappy Bird, and Nightbot	Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more. The Flappy Bird game was massively popular and maybe even, in the words of its creator, “addictive.” It was also so 2014. Now in 2017, ...
Dec 26, 2016	These were the top 5 bots to try in 2016	As the bot ecosystem grew in 2016, we were pleased to present 5 bots to try each week. We brought you the five most popular bots, as they appeared on Botlist during the previous week. And now, as we prepare to welcome a new year, we’re exci...
Dec 26, 2016	These were the top 5 bots to try in 2016	We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today! As the bot ecosystem grew in 2016, we were please...
Dec 15, 2016	Flow XO brings its flexible bot-building platform to your website	This article was originally posted on the Tech North website. We introduced you to Flow XO‘s bot-making platform a few months ago and today the company is expanding its offering. From today you’ll be able to add a messaging widget to your ...
Dec 1, 2016	Bot-making service Motion.ai now supports Node.js	Bot creation platform Motion.ai now allows people to create bots with Node.js modules that can be used to do things like call on APIs or interact with databases. Motion.ai utilizes the cloud-based AWS Lambda service to bring Node.js to its ...
Oct 4, 2016	100 people to watch in the chatbot space	This is my personal top 100 for people to watch in the bot space. Let me know who you think I’m missing and please provide me with additional information. Thanks to everyone who helped me curate this list. Now let’s get straight to the poin...
Aug 23, 2016	Centricient snags $6.5 million for its customer service messaging management software	Centricient, a new customer service messaging management toolkit, is throwing its hat into the increasingly crowded market of companies competing to help businesses transition to using messaging platforms as a key point of contact for custo...
Aug 9, 2016	Smooch Raises C$10M in Seed Funding	Smooch, a San Francisco and Montreal-based provider of a unified messaging solution which allows companies to facilitate rich customer conversations over multiple messaging and communication platforms, secured $10mCAD in seed funding. The r...
Aug 8, 2016	Chat company Smooch raises $7.6 million	Montreal-based Smooch raised $7.6 million in its latest round of funding, the company announced today. The round was led by Real Ventures and iNovia Capital, with participation from TA Associates and Smooch’s founders. The money will be use...
Jun 22, 2016	Smooch bridges the gap between web chat and messaging apps	Chat company Smooch added a feature to its live messaging tool today that will allow businesses to speak with customers on Facebook Messenger, Telegram, WeChat, and Line. A conversation can even begin on a website or app, continue on Facebo...

Reviews 0

FAQ about Zendesk Sunshine Conversations (formerly Smooch)

When was Zendesk Sunshine Conversations (formerly Smooch) founded?

Zendesk Sunshine Conversations (formerly Smooch) was founded in 2015.

How much funding has Zendesk Sunshine Conversations (formerly Smooch) raised?

Zendesk Sunshine Conversations (formerly Smooch) has raised $7.62M in total across 1 funding round.

What has the press written about Zendesk Sunshine Conversations (formerly Smooch)?

Parsers VC has collected 20 articles mentioning Zendesk Sunshine Conversations (formerly Smooch), among them “Zendesk customers can now send iMessages directly to Apple users with Apple Business Chat” (Jul 21, 2020) and “Diagram Ventures raises $55 million CAD for second fund” (Jun 11, 2019).

Is Zendesk Sunshine Conversations (formerly Smooch) still active?

Zendesk Sunshine Conversations (formerly Smooch) is probably closed: its latest activity on Parsers VC dates from Nov 4, 2021.