Startups
Simplr® offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels. Offering a combination of a uniquely talented, flexible, and scalable staffing pool, AI-based technology, and actionable intelligence, Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision. With Simplr's NOW CX solution, premium brands are eradicating customer neglect, turning browsers into buyers, and turning customers into fans. Simplr is funded by Asurion, which continues to support its growth. For more information, visit http://www.simplr.ai/.
Overview
Location
United States, Tennessee, Nashville
Employees
51-200
Founded date
2017
Mentions in press and media 16
| Date | Title | Description |
| Sign up to see | Sign up to see | Sign up to see |
| Dec 27, 2023 | More integration of LLMs, a switch to private clouds and more emphasis on machine identity -- enterprise IT predictions for 2024 | Enterprises are major users of technology and it impacts on most areas of their operation. The big challenges in recent years have come from the switch to remote and hybrid working, and new technologies like generative AI. So what can we ex... |
| Jul 14, 2023 | Solo Stove Partners with Simplr to Launch First Generative AI Chatbot in the Outdoor Recreation Space | Simplr, a bot-first CX outsourcing solution that offers automation and human agents, and Solo Stove, designers of beautiful, easy-to-use fire pits and camp stoves announced the launch of the first chatbot in the outdoor recreation space tha... |
| May 23, 2023 | Simplr Announces Capabilities to Automate Customer Service Phone Inquiries | Simplr, a bot-first CX outsourcing solution that offers automation and human agents, announced new Voice-to-Digital capabilities, enabling clients to quickly shift customer inquiries from expensive phone channels to cheaper, optimized digit... |
| May 11, 2023 | Simplr unveils Cognitive Paths to enable safe use of ChatGPT for customer service | Join top executives in San Francisco on July 11-12, to hear how leaders are integrating and optimizing AI investments for success. Learn More Customer experience (CX) solutions platform Simplr announced today the launch of Cognitive Paths, ... |
| May 11, 2023 | Simplr Launches Cognitive Paths, the Safeguard for Using ChatGPT in Customer Service | Simplr, a bot-first CX outsourcing solution that offers automation and human agents, announced a major infusion of generative AI into its platform alongside comprehensive safeguards called Cognitive Paths to ensure safe and secure use of th... |
| Nov 10, 2022 | Simplr Introduces the EngageNow Suite to Eliminate the Customer Service BPO | Simplr, the leading platform built to exceed the expectations of the NOW Customer, announced the general availability of the EngageNow Suite, a solution that combines chatbot technology and human agents through an AI-powered platform to del... |
| Jul 17, 2022 | How to design CX that saves money and minimizes customer effort | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today! It’s been a turbulent past few years for business... |
| Oct 1, 2021 | New Simplr Study: ecommerce Brands are Unprepared for Holiday Surge in Customer Service Inquiries | Many ecommerce brands are struggling to meet the service and support needs of their customers, foreshadowing a potentially tumultuous 2021 holiday season, finds a new report from Simplr. An in-depth study of support and service interactions... |
| Jun 16, 2021 | New Simplr Study of Online Brands Tracks 45% Rise in Conversational Commerce |
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FAQ about Simplr
When was Simplr founded?
Simplr was founded in 2017.
What has the press written about Simplr?
Parsers VC has collected 16 articles mentioning Simplr, among them “More integration of LLMs, a switch to private clouds and more emphasis on machine identity -- enterprise IT predictions for 2024” (Dec 27, 2023) and “Solo Stove Partners with Simplr to Launch First Generative AI Chatbot in the Outdoor Recreation Space” (Jul 14, 2023).
Is Simplr still active?
Yes, Simplr is active; its latest activity on Parsers VC dates from May 7, 2024.