Siena AI is the first-of-its-kind autonomous customer service platform designed for commerce. We combine human empathy with advanced LLM-powered automation to redefine how brands like K18, Kitsch, and Simple Modern engage with their customers. Streamlining customer interactions is at our core, enabling brands to autonomously handle customer service and Social Media chats in over 100 languages using generative AI. Our mission is to make exceptional customer experiences universally available and to tap into the boundless potential of human connection. As a result, brands that collaborate with us not only enhance their customer experience but also achieve efficiency, bolster loyalty, and optimize operational costs. Siena is making world-class experiences a norm while humanizing the internet.
Location: United States, California, San Francisco
Employees: 11-50
Total raised: $4.7M
Founded date: 2023
Funding Rounds 1
| Date | Series | Amount | Investors |
| 16.11.2023 | - | $4.7M | - |
Mentions in press and media 4
| Date | Title | Description |
| 16.11.2023 | Siena AI raises $4.7M to develop an empathic AI customer service agent | Merchants want to give their customers the best experience possible. However, when a delivery doesn’t get there on time, or an order is wrong, you have to work with customer service to get a problem resolved. Adding artificial intelligence ... |
| - | $4,7 million investment for Siena, a customer service startup founded by Romanians | The US start-up was created in 2022 in San Francisco (California) by the Romanian entrepreneurs Andrei Negrau (co-founder and CEO) and Lisa Popovici (co-founder and CMO). The two founders have nine years of e-commerce experience and are sec... |
| - | Siena AI | “The autonomous customer service platform designed for commerce. Combine the best of human empathy and intelligent automation to transform the way your customer service teams operate and engage with shoppers.” |
| - | Siena: AI Customer Service Company Raises $4.7 Million | Siena – an AI-focused customer service company – recently announced it raised $4.7 million in funding. This funding round was provided by Sierra Ventures, Parri Passu Ventures, SpaceStation Investments, Village Global, The Council, OpenSky ... |