Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences.
Our contact center software is ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's the perfect solution for both customer support and outbound sales teams.
Our motivation is simple - everything we do must improve the life of the agent, and in turn, improve the customer experience.
Location: United States, Indiana, Indianapolis
Employees: 51-200
Total raised: $41M
Founded date: 2011
Investors 3
| Date | Name | Website |
| - | Cultivatio... | cultivatio... |
| - | Multiplier... | multiplier... |
| 03.01.2022 | Allos Vent... | allosventu... |
Funding Rounds 3
| Date | Series | Amount | Investors |
| 03.06.2021 | - | $14M | Multiplier... |
| 11.09.2020 | - | $12M | - |
| 12.03.2019 | - | $15M | - |
Mentions in press and media 26
| Date | Title | Description |
| 30.04.2024 | Sharpen Technologies Wins Bronze Stevie® Award for Technical Support Excellence | INDIANAPOLIS, April 30, 2024 /PRNewswire/ -- Sharpen, a leading provider of AI-powered, cloud-based contact center solutions, today announced it has been awarded a Bronze Stevie® Award in the prestigious 18th Annual Stevie Awards for Techni... |
| 26.04.2024 | Virtual Contact Centers Third Edition:Elevating Customer Engagement Through Innovation ,Sponsors - Zingtree and Sharpen | Organizing company's logo Platinum Sponsors Speakers and Panelists It is always a pleasure working with Techsommet. With a very strong speaker and panel lineup, I always look to add value. The audience and all the panelists will agree to th... |
| 26.10.2023 | Private Equity Fund, Teleo Capital, Merges Sharpencx and Plum Voice to Create the Contact Center of Tomorrow | Teleo Capital announced that it will merge Sharpen Technologies, a leading provider of cloud-based contact center software, and Plum Voice, a recognized leader in AI-powered voice-based customer interaction technology. This strategic move s... |
| 23.10.2023 | Teleo Capital To Merge Sharpen Technologies and Plum Voice | Teleo Capital will merge Sharpen Technologies, an Indianapolis, IN – based provider of cloud-based contact center software, and Plum Voice, a NY-based recognized leader in AI-powered voice-based customer interaction technology. The terms of... |
| 24.05.2023 | Sharpen Technologies Acquires Webtext | Sharpen Technologies, Inc., an Indianapolis, IN-based provider of an all-in-one unified contact center platform, acquired Webtext, a Galway, Ireland-based omnichannel messaging software solution provider. The amount of the deal was not disc... |
| 15.05.2023 | American firm acquires messaging specialist WebText | American firm SharpenCX, a unified contact centre platform, has acquired WebText, which trades out of Galway and was established in 2004 by Anthony Cahill. Sharpen, based in Indianapolis, said that by adding WebText’s digital platform capab... |
| 10.05.2023 | SharpenCX Acquires Webtext | SharpenCX, an Indianapolis, IN-based provider of an unified contact center platform, acquired Webtext, a Galway, Ireland-based provider of an omnichannel messaging solution. The amount of the deal was not disclosed. With the acquisition Sha... |
| 10.05.2023 | SharpenCX Announces Acquisition of Webtext | SharpenCX, an all-in-one unified contact center platform, announced it has completed the acquisition of Webtext, an omnichannel messaging solution. This acquisition bring Sharpen’s mission to empower exceptional agent and customer experienc... |
| 08.05.2023 | 8 Best Practices for Call Centers Management in 2023 | Poor call center management results in ineffective customer service, low customer satisfaction rates, low call quality, poor agent scheduling, hard-to-manage call volumes, and extended customer wait times. This negatively impacts customer e... |
| 13.12.2022 | SharpenCX Announces Investment from TELEO Capital Management | “This partnership will enable us to continue our focus on serving our customers while accelerating product innovation, ultimately advancing our vision for a customer engagement solution.” Pam Hynes, SharpenCX COO. INDIANAPOLIS (PRWEB) Decem... |
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