Our leading-edge, real AI* platform reads and tracks intent, language, and emotion throughout customer interactions - so what is being said, how it's being said, and why it's being said.
Affordable and customisable, our technology is used to:
- Measure and improve customer service / experience
- Improve performance and enhance the ongoing development of contact centre agents
- Optimise QA process
- Monitor compliance
In addition, our unique algorithms automatically identify business opportunities by detecting emerging trends - giving you full transparency across 100% of your customer and employee interaction data.
Other benefits include:
- Increased sales up to 340%
- Reduced churn by up to 60%
- Identification of missed sales opportunities
We believe that by inspiring human beings to become better communicators, we can create a deeper connection between all of us.
*According to MIT Technology review, 40% of "AI" companies don't use any AI at all and rely on manual human analysis.
Location: United Kingdom, England, London
Employees: 1-10
Founded date: 2016
Investors 2
| Date | Name | Website |
| - | Public (Me... | public.io |
| - | Entreprene... | joinef.com |
Mentions in press and media 3
| Date | Title | Description | Source |
| 13.12.2023 | Sentient Machines’ Conversation Analytics+ Is Now Available ... | Sentient Machines, a fully AI-driven omni-channel conversation platform, now combines with Genesys C... | aithority.... |
| 08.09.2022 | Introducing: the 51 companies selected for Fintech 5.0 | We are delighted to announce the 51 companies selected for our Fintech 5.0 programme. The companies... | technation... |
| 07.03.2017 | Meet the startups that just pitched at EF’s 7th Demo Day in ... | Company builder and early-stage investor Entrepreneur First’s Demo Day for its seventh London cohort... | techcrunch... |