Our leading-edge, real AI* platform reads and tracks intent, language, and emotion throughout customer interactions - so what is being said, how it's being said, and why it's being said.
Affordable and customisable, our technology is used to:
- Measure and improve customer service / experience
- Improve performance and enhance the ongoing development of contact centre agents
- Optimise QA process
- Monitor compliance
In addition, our unique algorithms automatically identify business opportunities by detecting emerging trends - giving you full transparency across 100% of your customer and employee interaction data.
Other benefits include:
- Increased sales up to 340%
- Reduced churn by up to 60%
- Identification of missed sales opportunities
We believe that by inspiring human beings to become better communicators, we can create a deeper connection between all of us.
*According to MIT Technology review, 40% of "AI" companies don't use any AI at all and rely on manual human analysis.
Affordable and customisable, our technology is used to:
- Measure and improve customer service / experience
- Improve performance and enhance the ongoing development of contact centre agents
- Optimise QA process
- Monitor compliance
In addition, our unique algorithms automatically identify business opportunities by detecting emerging trends - giving you full transparency across 100% of your customer and employee interaction data.
Other benefits include:
- Increased sales up to 340%
- Reduced churn by up to 60%
- Identification of missed sales opportunities
We believe that by inspiring human beings to become better communicators, we can create a deeper connection between all of us.
*According to MIT Technology review, 40% of "AI" companies don't use any AI at all and rely on manual human analysis.
Location: United Kingdom, England, London
Employees: 1-10
Founded date: 2016
Investors 2
| Date | Name | Website |
| - | Public (Me... | public.io |
| - | Entreprene... | joinef.com |
Mentions in press and media 3
| Date | Title | Description |
| 13.12.2023 | Sentient Machines’ Conversation Analytics+ Is Now Available on the Genesys AppFoundry | Sentient Machines, a fully AI-driven omni-channel conversation platform, now combines with Genesys Cloud for game changing actionable insights to transform team productivity and customer experience, removing compliance risk in real time. Se... |
| 08.09.2022 | Introducing: the 51 companies selected for Fintech 5.0 | We are delighted to announce the 51 companies selected for our Fintech 5.0 programme. The companies on the newest fintech cohort are working to transform all areas of the finance sector; from insurance and investment, to blockchain and dig... |
| 07.03.2017 | Meet the startups that just pitched at EF’s 7th Demo Day in London (and our top picks) | Company builder and early-stage investor Entrepreneur First’s Demo Day for its seventh London cohort has just taken place. The event, held in Kings Cross, saw 18 newly outed startups pitch their wares onstage to investors, press and other a... |