Sabio

Sabio is a market leading provider of customer experience technology to large corporates across Europe. The business which includes Sabio, Dvelp, flexAnswer, Coverage and Anana, among others, and delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. Sabio has been transformed from a UK focussed business with three technologies at the time of Horizons investment in 2016 to a pan European business with a full spectrum of technologies from over ten leading vendors including Twilio and Google. In the past five years Revenues and EBITDA have more than quadrupled and staff numbers have grown by over 300%. As well as its UK operations Sabio now has scaled operations in Holland, France, Spain, Singapore and Malaysia. In addition to sourcing and supporting acquisitions, we have also invested in the infrastructure of the group with upgraded ERP, CRM, accounting and collaboration tools to build a robust platform for continued organic and M&A led growth.