RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs.
When used by support teams, RouteThis helps to:
- Lower average handle times (AHT);
- Increase first call resolution rates (FCR);
- Reduce no fault found tech visits and product returns;
- Increase Customer Satisfaction (CSAT) and more.
When used by support teams, RouteThis helps to:
- Lower average handle times (AHT);
- Increase first call resolution rates (FCR);
- Reduce no fault found tech visits and product returns;
- Increase Customer Satisfaction (CSAT) and more.
Location: Canada, Ontario, Kitchener
Employees: 51-200
Founded date: 2013
Investors 4
| Date | Name | Website |
| 22.01.2022 | FundersClu... | fundersclu... |
| 24.02.2022 | Inovia Cap... | inovia.vc |
| - | Round13 Ca... | round13.co... |
| - | Maropost V... | maropost.v... |
Mentions in press and media 3
| Date | Title | Description |
| 14.11.2023 | RouteThis Receives 2023 Contact Center as a Service (CCaaS) Product of the Year Award from CUSTOMER Magazine | RouteThis Core honored for exceptional innovation On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor RouteThis with a 2023 CCaaS Product of the Year Award” — Rich Tehrani, CEO, TMCKITCHENER, ONTARIO, CANADA, November 14... |
| 07.03.2023 | Having Wi-Fi trouble at home? Here’s how to optimise your network to improve connectivity | Picture this: You are working from home and your folks are binge-watching the latest thriller series on Netflix. For some baffling reason, your Wi-Fi connection is spotty, so you get on a call with your Internet service provider’s (ISP) tec... |
| 22.02.2022 | RouteThis secures $25 million to take the headache out of home internet | - |