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Mentions in press and media 12
| Date | Title | Description |
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| Jan 30, 2024 | RightTouch Co., Ltd. Lifenet Life uses “RightSupport by KARTE” to promote self-resolution of customer problems and improve contact center productivity. | |
| Jan 30, 2024 | RightTouch Co., Ltd. Lifenet Life uses “RightSupport by KARTE” to promote self-resolution of customer problems and improve contact center productivity. | RightTouch Co., Ltd. Lifenet Life utilizes “RightSupport by KARTE” to promote self-resolution of customer problems and improve contact center productivity Identify pain points on the application page where many people leave, increase self-s... |
| Jan 16, 2024 | RightTouch Co., Ltd. au Jibun Bank introduces “RightSupport by KARTE” for the purpose of improving CX and LTV starting from the customer center | |
| Jan 16, 2024 | RightTouch Co., Ltd. au Jibun Bank introduces “RightSupport by KARTE” for the purpose of improving CX and LTV starting from the customer center | RightTouch Co., Ltd. au Jibun Bank introduces “RightSupport by KARTE” to improve CX and LTV starting from the customer center After 6 months of use, approximately 15% of monthly inquiries were directed to self-resolution, leading to a probl... |
| Jan 11, 2024 | RightTouch Co., Ltd. Plaid Group’s RightTouch selected for the 100 Best Ventures for the first time | |
| Jan 11, 2024 | RightTouch Co., Ltd. Plaid Group’s RightTouch selected for the 100 Best Ventures for the first time | RightTouch Co., Ltd. Plaid Group’s RightTouch selected for first time in Best Venture 100 …… RightTouch Co., Ltd. (Minato-ku, Tokyo, CEO Shuhei Nomura/Daito Nagasaki), a group company of Plaid Co., Ltd. (Chuo-ku, Tokyo; Representative Direc... |
| Oct 27, 2023 | プレイドグループのRightTouch、「RightSupport by KARTE」をWebサポートプラットフォームとして正式リリース | 株式会社プレイド（東京都中央区、代表取締役CEO 倉橋健太）のグループ会社である株式会社RightTouch（東京都港区、代表取締役 野村修平/長崎大都）が、これまでβ版での開発・展開を続けてきた「KARTE RightSupport」をWebサポートプラットフォーム「RightSupport by KARTE」とし、正式版の提供を開始しました。併せて、β版段階で培ったユースケースやプロダクトフィードバックを反映し、メイン機能の１つである「サポートウィジェット」の刷新やページ... |
| Oct 17, 2023 | Webサイトとコールセンターの分断をなくし、問い合わせ体験を抜本から変革する新プロダクト「RightConnect by KARTE」β版を提供開始 | 株式会社プレイド（東京都中央区、代表取締役CEO 倉橋健太）のグループ会社である株式会社RightTouch（東京都港区、代表取締役 野村修平/長崎大都）が、Webサイトとコールセンターシステムを連携し、電話での問い合わせ体験と問い合わせのオペレータ応対プロセスを抜本的に変革する「RightConnect by KARTE」のβ版提供を開始いたしました。 プロダクト開発の背景 カスタマーサポート分野は働き手不足が深刻化しており、業務生産性の向上、ひいては問い合わせの平均処... |
| Mar 29, 2022 | Right Touch Co., Ltd. “KARTE Right Support” started cooperation with the digital chatbot “Virtual Agent (R)” | Right Touch Co., Ltd. “KARTE Right Support” started cooperation with “Virtual Agent (R)”, a digital chatbot “Improvement of utilization rate” and “Improvement of support work efficiency” by user-specific approach ………………………………………………………………………... |
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FAQ about RightTouch
What has the press written about RightTouch?
Parsers VC has collected 12 articles mentioning RightTouch, among them “RightTouch Co., Ltd. Lifenet Life uses “RightSupport by KARTE” to promote self-resolution of customer problems and improve contact center productivity.” (Jan 30, 2024) and “RightTouch Co., Ltd. Lifenet Life uses “RightSupport by KARTE” to promote self-resolution of customer problems and improve contact center productivity.” (Jan 30, 2024).
Is RightTouch still active?
Yes, RightTouch is active; its latest activity on Parsers VC dates from Sep 4, 2024.