Startups
Etech delivers next-generation BPO solutions. A global minority-owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to focus on critical behaviors creating improved customer experiences and shareholder value. Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, we have expanded our range of services and have grown to include more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers with seven U.S., one nearshore, and two offshore locations. With over 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations per year, Etech has the flexibility and scalability to partner with organizations of all sizes.
Mentions in press and media 9
| Date | Title | Description |
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| Feb 2, 2026 | ETSLabs’ QEval® Recognized as a Leading Provider on the CMP Research Prism for Automated QA/QM | Matt Rocco - CEO ETSLabs’ QEval® recognized as a Leading Provider on CMP Research Prism for Automated QA/QM, validating its AI-driven excellence in contact center optimization. NACOGDOCHES, TX, UNITED STATES, February 2, 2026 /EINPresswire.... |
| May 2, 2025 | Etech's QEval Wins the Spring 2025 Top Performer Award from SourceForge | Matt Rocco - President & CEO Etech Global Services Etech's QEval is proud to be a winner of the Top Performer award from SourceForge, the world's largest software reviews and comparison website. NACOGDOCHES, TX, UNITED STATES, May 2, 20... |
| Mar 10, 2025 | Etech Global Services Sets New Industry Benchmarks with SymTrain's Partner Achievement Award | Etech Global Services Matt Rocco - President & CEO NACOGDOCHES, TX, UNITED STATES, March 10, 2025 /EINPresswire.com/ -- Strategic Highlights: • Integrated QEval and SymTrain AI coaching drives 50% faster agent onboarding • 10% quality i... |
| May 13, 2024 | Etech Global Services Named BPO of the Year Finalist at 2024 CCW Excellence Awards | Matt Rocco - President & CEO Etech Global Services NACOGDOCHES, TEXAS, USA, May 13, 2024 /EINPresswire.com/ -- Etech Global Services today proudly announces that it has been named as a finalist in the BPO of the year category at this ye... |
| Apr 4, 2024 | Etech And Tethr Strengthen Partnership To Transform Conversation Insights | Matt Rocco - President & CEO Etech Global Services NACOGDOCHES, TEXAS, USA, April 4, 2024 /EINPresswire.com/ -- Etech, a leading global next generation BPO (contact center) solutions provider, recently announced it has doubled its inves... |
| Feb 2, 2024 | Etech Global Services Steals the Spotlight at CCW Austin 2024 with a Packed Workshop | Etech Global Services AI-Powered Speech Analytics Workshop at CCW Austin 2024 CCW Austin 2024 with a Packed Workshop NACOGDOCHES, TEXAS, USA, February 2, 2024 /EINPresswire.com/ -- Etech Global Services, a pioneer in customer engagement sol... |
| Dec 1, 2023 | Etech Global Services Set to Revolutionize Contact Centers at CCW Austin 2024 | Matt Rocco - President & CEO CCW Excellence Award for BPO of the Year NACOGDOCHES, TEXAS, USA, December 1, 2023 /EINPresswire.com/ -- Etech Global Services, the distinguished recipient of the BPO of The Year award and a leading provider... |
| Nov 29, 2022 | Launching QEval Analytics: Step Into the Future With Etech’s Data Driven Performance Management Solution | Matt Rocco - President & CEO Etech Global Services Etech Global Services QEval - Call Center Quality Monitoring Software NACOGDOCHES, TEXAS, USA, November 29, 2022 /EINPresswire.com/ -- Etech, a leading customer engagement solution and ... |
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FAQ about QEval
What has the press written about QEval?
Parsers VC has collected 9 articles mentioning QEval, among them “ETSLabs’ QEval® Recognized as a Leading Provider on the CMP Research Prism for Automated QA/QM” (Feb 2, 2026) and “Etech's QEval Wins the Spring 2025 Top Performer Award from SourceForge” (May 2, 2025).
Is QEval still active?
Yes, QEval is active; its latest activity on Parsers VC dates from Apr 24, 2026.