Only Playvox offers an end-to-end suite of tools to monitor, coach, train, recognize, motivate, incentivize and reward agents.
Playvox's software builds real time collaboration and recognition communities around your customer service teams to keep all stakeholders actively engaged in the quality assurance process.
Playvox's offers the most interactive, bi-directional and collaborative agent coaching solutions, which enable managers to create personalized content based on unique or recurring issues, send the right module to the right agent at the righ time.
Screen reader support enabled.
Playvox's offers the most interactive, bi-directional and collaborative agent coaching solutions, which enable managers to create personalized content based on unique or recurring issues, send the right module to the right agent at the righ time.
With Playvox, you will centralize and automate your entire QA process, from beginning to end. This ensure quality performance is always being monitored, measured, trained, recognized and rewarded.
Playvox's software builds real time collaboration and recognition communities around your customer service teams to keep all stakeholders actively engaged in the quality assurance process.
Playvox's offers the most interactive, bi-directional and collaborative agent coaching solutions, which enable managers to create personalized content based on unique or recurring issues, send the right module to the right agent at the righ time.
Screen reader support enabled.
Playvox's offers the most interactive, bi-directional and collaborative agent coaching solutions, which enable managers to create personalized content based on unique or recurring issues, send the right module to the right agent at the righ time.
With Playvox, you will centralize and automate your entire QA process, from beginning to end. This ensure quality performance is always being monitored, measured, trained, recognized and rewarded.
Location: United States, Florida, Quincy
Employees: 201-500
Phone: +1 415-854-3801
Total raised: $25M
Founded date: 2012
Investors 3
Funding Rounds 1
| Date | Series | Amount | Investors |
| 27.01.2021 | - | $25M | - |
Mentions in press and media 18
| Date | Title | Description |
| 08.05.2023 | 8 Best Practices for Call Centers Management in 2023 | Poor call center management results in ineffective customer service, low customer satisfaction rates, low call quality, poor agent scheduling, hard-to-manage call volumes, and extended customer wait times. This negatively impacts customer e... |
| 09.01.2023 | Playvox Launches New Workforce Engagement Solutions for Salesforce Contact Center | Playvox, one of the leading providers of workforce engagement solutions for digital-first and CRM-centric contact centers, announced the launch of a global collaboration with Salesforce. Playvox solutions deliver a powerfully simple way to ... |
| 15.09.2022 | Playvox and Squaretalk Partner to Optimize Customer Experience | Squaretalk’s customers and partners will have out-of-the-box access to Playvox’s suite of cloud-based solutions Playvox has always put the agent at the heart of the CX. This partnership with Squaretalk gives us the opportunity to provide ou... |
| 08.12.2021 | TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management | Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement management solutions, announced that TravelPerk, the next-generation business travel platform pioneering the future of business travel, selected ... |
| 09.07.2021 | Playvox Achieves SOC 2 Type II Certification | Independent audit attests to Playvox’s commitment to data security and privacy Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement solutions, announced the successful completion of a SOC 2 Type II ... |
| 24.06.2021 | Playvox Workforce Management Keeps SeatGeek Staffed for Rapid Growth | |
| 20.04.2021 | Playvox Launches Global Channel Partner Program to Meet Increasing Market Demand | |
| 30.03.2021 | Users Vote Playvox Top in Contact Center Quality Assurance | |
| 11.02.2021 | Playvox: $25 Million Funding And Agyle Time Acquisition | Playvox — a leading CRM-connected omnichannel contact center provider of agent optimization solutions, announced recently that it raised a $25 million funding round Playvox — a leading CRM-connected omnichannel contact center provider of ag... |
| 28.01.2021 | Playvox Banks $25M Funding Round | SUNNYVALE, CA, Playvox has announced a $25 million funding round from Five Elms Capital. >> Click here for more funding data on Playvox >> To export Playvox funding data to PDF and Excel, click here Playvox has announced ... |
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