Startups
OutPLEX is a leading international digital and voice customer contact management services organization developing solutions for the world's most trusted brands. OutPLEX is the largest provider of customer digital engagement globally.
Global brands turn to OutPLEX for complex outsourcing utilizing our digital innovation centers of excellence and highly skilled engagement experts for a greater ROI.
Since 2001, OutPLEX has successfully transacted billions of customer experiences on our clients' behalf via phone, digital messaging, chat, social media, conversational AI and more with a track record of quality, service and delivery.
All OutPLEX employees are background checked, tested, and screened, with over 50,000 candidates certified worldwide.
OutPLEX has expertise in multiple verticals and supports solutions to government agencies and large companies including over 30% of the Fortune 500.
Our Solutions include:
►Outsourced Customer Service, Sales & Technical Support
►Specializing in Digital Messaging, Automation, and Voice
►Conversational AI Chat Bot Development
►SMS Digital Messaging and Live Chat
►Software Programming and Back Office Solutions
Visit us www.OutPLEX.com for more information or call 866-531-5773.
#Outsourcing #DigitalMessaging #CustomerExperience #B2BEngagement #CallCenters #IVRDeflection #ChatBot #Automation #LiveChat #BackOfficeSupport #ConversationalAI #Messaging #SocialMediaMessaging #DigitalTransformation #Nearshore #CX #TechnicalSupport #SalesSupport #CustomerService #BPOServices
Global brands turn to OutPLEX for complex outsourcing utilizing our digital innovation centers of excellence and highly skilled engagement experts for a greater ROI.
Since 2001, OutPLEX has successfully transacted billions of customer experiences on our clients' behalf via phone, digital messaging, chat, social media, conversational AI and more with a track record of quality, service and delivery.
All OutPLEX employees are background checked, tested, and screened, with over 50,000 candidates certified worldwide.
OutPLEX has expertise in multiple verticals and supports solutions to government agencies and large companies including over 30% of the Fortune 500.
Our Solutions include:
►Outsourced Customer Service, Sales & Technical Support
►Specializing in Digital Messaging, Automation, and Voice
►Conversational AI Chat Bot Development
►SMS Digital Messaging and Live Chat
►Software Programming and Back Office Solutions
Visit us www.OutPLEX.com for more information or call 866-531-5773.
#Outsourcing #DigitalMessaging #CustomerExperience #B2BEngagement #CallCenters #IVRDeflection #ChatBot #Automation #LiveChat #BackOfficeSupport #ConversationalAI #Messaging #SocialMediaMessaging #DigitalTransformation #Nearshore #CX #TechnicalSupport #SalesSupport #CustomerService #BPOServices
Overview
Location
United States, Florida, Fort Lauderdale
Employees
1001-5000
Phone
+1 829-954-1658
Founded date
2001
Mentions in press and media 6
| Date | Title | Description |
| Sign up to see | Sign up to see | Sign up to see |
| Apr 5, 2023 | OutPLEX Announces the Appointment of New Senior Director of Client Success | [Johanna's] out-of-the-box marketing and sales tactics, as well as her keen eye for identifying opportunities will be key components in jettisoning OutPLEX to the next phase of its expansion. FORT LAUDERDALE, Fla. (PRWEB) April 05, 2023 Int... |
| Sep 28, 2022 | Global Customer Contact Management Firm Names New Chief Operations Officer | Tonya Coker, Chief Operations Officer In my 25 years in executive management, I have found that Tonya is one of the best operators in the fields of outsourcing, digital transformation, and customer experience management. -Jim Ryan, CEO FORT... |
| Sep 14, 2022 | Global Digital CX Management CEO Receives Rockstar in Tech Award | “It’s an honor to be named ‘Rockstar’ in Tech, but the real stars are the incredible employees of OutPLEX that rock it each day for our amazing clients,” -Jim Ryan, OutPLEX CEO FORT LAUDERDALE, Fla. (PRWEB) September 14, 2022 OutPLEX, a lea... |
| Aug 17, 2022 | OutPLEX Announces Key Partnership with Amazon Web Services | “At OutPLEX, our primary mission is to provide clients with the most cutting-edge technology to maximize efficiency and customer satisfaction while reducing brands’ labor costs. Joining the Amazon Partner Network and utilizing AWS tools all... |
| Feb 14, 2022 | Comm100 Announces Key Partnership with OutPLEX to Drive Digital CX Excellence | VANCOUVER, British Columbia (PRWEB) February 14, 2022 In today's 'digital-first' world, consumers demand secure, compliant service across multiple channels and CX excellence. To remain competitive, brands must have digital omnichannel custo... |
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FAQ about OutPLEX
When was OutPLEX founded?
OutPLEX was founded in 2001.
What has the press written about OutPLEX?
Parsers VC has collected 6 articles mentioning OutPLEX, among them “OutPLEX Announces the Appointment of New Senior Director of Client Success” (Apr 5, 2023) and “Global Customer Contact Management Firm Names New Chief Operations Officer” (Sep 28, 2022).
Is OutPLEX still active?
Yes, OutPLEX is active; its latest activity on Parsers VC dates from Sep 12, 2023.