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OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval.
It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.
Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. OTRS is available in 40 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com.
It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.
Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. OTRS is available in 40 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com.
Overview
Location
Singapore
Employees
51-200
Phone
+49 6172 6819880
Founded date
2003
Mentions in press and media 21
| Date | Title | Description |
| Sign up to see | Sign up to see | Sign up to see |
| Dec 16, 2025 | Атрибуция кибератак: почему иногда «не знаю» — единственный честный ответ | Представьте, что вы остановили атаку шифровальщика, залатали уязвимость и восстановили системы из бэкапа. Через неделю в той же сети всплывает майнер. Еще через месяц документы утекают в открытый доступ. Следы каждый раз ведут к одной и той... |
| Oct 22, 2024 | OTRS and FileWave join forces to deliver efficient, secure device and task management | André Mindermann, CEO OTRS SPOC for device & task management. Better together: Security and audit-proof features of OTRS and FileWave bolster data and device governance Our integration enables both FileWave’s customers and our own custo... |
| Nov 7, 2023 | Топ самых интересных CVE за октябрь 2023 года | ⚠ Внимание ⚠ Вся информация, представленная ниже, предназначена только для ознакомительных целей. Автор не несет ответственности за вред, который может быть причинен с помощью предоставленной им информации. В этой подборке представлены самы... |
| Mar 31, 2023 | Startup Showcase: OTRS – Revolutionizing Help Desk Solutions and IT Service Management | The OTRS Group is a leading provider of open source help desk solutions and IT service management software. Founded in Germany in 2003, OTRS has grown to become the world’s leading vendor in its field, with a presence in Europe, Latin Ameri... |
| Aug 31, 2022 | How Customer Support Increases Customer Loyalty in Times of Crisis | From Learning to Loyalty: 7 Actions Customer Service Leaders Are Taking Today to Drive Revenue "The OTRS Spotlight on Customer Service shows the central role of customer service for customer satisfaction and for cross- and upselling op... |
| Sep 30, 2021 | OTRS AG publishes half-year report 2021: Double-digit growth rates in revenue and earnings | DGAP-News: OTRS AG / Key word(s): Half Year Report OTRS AG publishes half-year report 2021: Double-digit growth rates in revenue and earnings 30.09.2021 / 09:39 The issuer is solely responsible for the content of this announcement. OTRS AG ... |
| Sep 8, 2021 | OTRS : Automate Process Workflows to Improve Service | Workflows define a series of sequential activities that must be done in order to complete a specific task. A workflow has a starting activity - a request, a need, something that has to get done. It has repeatable steps that have to take pla... |
| Sep 2, 2021 | IoT Cyber Security: Security for Smart Objects | What to consider when it comes to the security of network-enabled devices During the purchase process, you should be guided by the lifecycle of the software when selecting a manufacturer. For network-capable devices, long-term support and r... |
| Aug 23, 2021 | OTRS : Improve Response Times with Automated Security Processes | Automated security processes are the key to keeping businesses safer. From hospitals to MSPs, large enterprises to SMEs, local businesses to global ones - regardless of how your business is categorized, it is vulnerable to security breaches... |
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FAQ about OTRS Group
When was OTRS Group founded?
OTRS Group was founded in 2003.
What has the press written about OTRS Group?
Parsers VC has collected 21 articles mentioning OTRS Group, among them “Атрибуция кибератак: почему иногда «не знаю» — единственный честный ответ” (Dec 16, 2025) and “OTRS and FileWave join forces to deliver efficient, secure device and task management” (Oct 22, 2024).
Is OTRS Group still active?
Yes, OTRS Group is active; its latest activity on Parsers VC dates from Jul 3, 2026.