Optima Servicios Financieros (Optima) is among the main actors specialised in microfinance in the country.
The company was founded in 2009 by a Salvadoran entrepreneur with the aim to become the institution of choice for MSMEs and underserved segments of the banking sector. Since its inception, the company has striven for a culture of achievement and professionalism.
Optima operates with a network of 13 branches all over the country and offers high-quality adapted products and services to clients. Optima has well-anchored entrepreneurial roots with a strong focus on innovation and digitalisation.
Credit provision to MSMEs: Most loans are to microenterprises (39%) and SMEs (59%)
Market structuring effects: Through the financing, BIO expects an increase of the institution's market share in the microfinance sector.
98% of the portfolio are loans for MSMEs.
BIO and Optima have agreed on the following E&S improvement measures:
Current situation
Optima does not have a specific E&S Policy in place but applies an exclusion list as part of the credit policy, which is largely aligned with the EDFI exclusion list.
There is no formal E&S team or committee in place. The responsibility of verifying the exclusion list during the loan assessment is part of the business risk function. The company endorses the Client Protection Principles, but has not yet done any type of social Client Protection/SPI4 audit.
Risk Category : C
Location: El Salvador, Departamento de San Salvador, San Salvador