Operata is the experience management platform for cloud contact centers.
Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Then uses machine learning to diagnose issues, automatically take action and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's.
Employees: 11-50
Total raised: $2.2M
Founded date: 2017
Investors 1
| Date | Name | Website |
| - | Flying Fox... | flyingfox.... |
Funding Rounds 1
| Date | Series | Amount | Investors |
| 05.08.2021 | Seed | $2.2M | - |
Mentions in press and media 3
| Date | Title | Description | Source |
| 28.11.2023 | Operata Launches AI-powered CX Observability Copilots Fueled... | Contact Centers and their IT teams can uncover new insights hidden in their technical, operations, a... | aithority.... |
| 02.12.2022 | Operata launches the world’s 1st multi-cloud CX observabilit... | Multi Cloud CX Today Operata is generally available for Genesys Cloud and NICE CXone cloud contact ... | einpresswi... |
| 05.08.2021 | Software startup Operata takes on $2.2 million seed round fo... | Performance monitoring and assurance platform Operata has raised $2.2 million in a seed round to hel... | startupdai... |