Startups
Onward is the first customer service automation platform. We help our clients achieve Automation40 - 40% of tickets automated, 40% of messages automated, 40 second average response time. Our clients range from fast growing tech startups to established Fortune 1000 companies and are spread across the globe. Our platform helps our clients automate the frequent, lower-value customer service requests, freeing up their agents to focus on the high complexity, high value issues their customers face.
Overview
Location
United States, California, San Francisco
Employees
1-10
Founded date
2015
Mentions in press and media 7
| Date | Title | Description |
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| Oct 2, 2018 | Google acquires AI customer service startup Onward | Blink and you might have missed Google’s acquisition this morning. The search giant bought Onward, a customer service automation startup, for an undisclosed sum. Cofounders Rémi Cossart and Pramod Thammaiah will join Google, along with a fe... |
| Oct 2, 2018 | Google acqui-hires customer service automation startup Onward | The tech giant, Google, has acquired customer service automation toolmaker Onward as a partial acqui-hire. The terms of the deal weren’t disclosed. As part of the acquisition, startup’s co-founders Rémi Cossart and Pramod Thammaiah and CTO ... |
| Oct 2, 2018 | Google acquires customer service automation startup Onward | Google has acquired a small startup that builds tools for businesses looking to automate their customer service or sales workflows. Onward and some of its key employees, including co-founders Rémi Cossart and Pramod Thammaiah, as well as CT... |
| Oct 2, 2018 | Google acquires AI customer service startup Onward | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more. Blink and you might have missed Google’s acquisition this morning. The search giant bought Onward, a customer service automation startu... |
| Oct 2, 2018 | Top tech startup news stories you need to know this Tuesday, October 2 | Good afternoon! Here are some of the top tech startup news stories for today, Tuesday, October 2. Jellyfish acquires The ASO Co to bolster mobile app services. Jellyfish, the UK marketing agency, has acquired App Store optimization startup... |
| Feb 21, 2018 | Onward helps businesses automate their customer service | How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders Rémi Cossart an... |
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FAQ about Onward.ai
When was Onward.ai founded?
Onward.ai was founded in 2015.
What has the press written about Onward.ai?
Parsers VC has collected 7 articles mentioning Onward.ai, among them “Google acquires AI customer service startup Onward” (Oct 2, 2018) and “Google acqui-hires customer service automation startup Onward” (Oct 2, 2018).
Is Onward.ai still active?
Yes, Onward.ai is active; its latest activity on Parsers VC dates from Oct 4, 2018.