| Date | Title | Description |
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| Oct 16, 2025 | OnviSource and Trilogy BPO Establish Strategic Partnership to Assist UK-Based Contact Centers and Global Businesses to Automate and Improve CX | This Strategic Partnership Utilizes OnviSource's Advanced Agentic AI and Trilogy BPO's World-Class Outsourcing Expertise in Cape Town, South Africa to Deliver Business Function Outsourcing (BFO) to UK and Global Enterprises at 65% Lower Cos... |
| Sep 11, 2025 | OnviSource and Square Root Data Analytics Announce Strategic Partnership to Deliver AI-Powered and Enterprise-Wide Actionable Insights and Automation in South Africa | “As we continue demonstrating our commitment to South African businesses, we are excited to join forces with Square Root Data Analytics,” said
, Chief Operating Officer of OnviSource. “Their expertise in advanced data analytics, combined wi... |
| Sep 10, 2025 | OnviSource and Square Root Data Analytics Announce Strategic Partnership to Deliver AI-Powered and Enterprise-Wide Actionable Insights and Automation in South Africa | OnviSource and Square Root Data Analytics Partnership
New Strategic Alliance Empowers South African Businesses with Holistic Analytics and Business Insights through Advanced AI-Driven Interaction and Desktop Analytics Combined with Data int... |
| Aug 27, 2025 | OnviSource and CallForce Announce Global Partnership To Transform BPO to BFO across South Africa and Global Markets | OnviSource and Callforce Partnership
OnviSource and CallForce Outsourcing Specialists form a partnership to transform Business Process Outsourcing (BPO) to Business Function Outsourcing (BFO) across South Africa and the global market. This ... |
| Jun 10, 2025 | OnviSource Launches EngageHub™, an AI-Powered Engagement Platform to Engage, Improve Performance, and Retain Contact Center Agents | EngageHub Agent Engagement Platform Dashboard
EngageHub offers AI-driven agent collaboration, desktop transaction analytics and automation, real-time guidance, interactive agent engagement, gamification and a recognition-focused work enviro... |
| Feb 25, 2025 | OnviSource Intelligent Automation Solutions Empower Growth Strategy Consulting Firm in Canada to Increase Client Revenues and Market Share | OnviSource Announces Deployment of Extracta to Growth Strategy
By integrating OnviSource Extracta™, an advanced screen capture, data extraction, and process analytics platform, Growth Strategy can automate workflow mapping, optimize busines... |
| Jan 23, 2025 | OnviSource Launches AI Academy to Serve the Contact Center Industry by Conducting Research, Incubating Innovative AI Technologies, and Developing Advanced AI Solutions | Driving Innovations in AI for Contact Centers
Fostering research, innovation, incubation, and development of next-generation AI solutions for contact center challenges not addressed by conventional AI.
DALLAS, Jan. 23, 2025 /PRNewswire-PRWe... |
| Nov 21, 2024 | OnviSource and TForge Form Joint Venture to Transform Contact Centers into Intelligent Contact Centers Using AI-Driven Analytics, Automation and Communications Solutions | OnviSource and TForge form Joint Venture and Strategic Partnership
OnviSource and TForge have announced a joint venture aimed at transforming contact centers through AI-driven analytics and automation. Their solutions focus on enhancing com... |
| Aug 27, 2024 | OnviSource and IPFone Announce Strategic Partnership to Offer Intelligent Automation and Advanced Analytics for Cloud Unified Communication Solutions | OnviSource and IPFone Strategic Partnership
OnviSource and IPFone announce a strategic partnership to deliver AI-driven hyper and meta-analytics and intelligent automation for IPFone customers, including enhanced decision-making, greater ma... |
| Jun 4, 2024 | OnviSource Customer Excellence Forum Leads Contact Centers and Emerging Teleservice Providers to Achieve Excellence with Nexe`llecta Multichannel Analytics and Automation | OnviSource Customer Excellence Forum Leads Contact Centers and Emerging Teleservice Providers to Achieve Excellence
OnviSource Customer Excellence Forum members in the teleservice industry have adopted OnviSource Nexe'llecta multichannel in... |
| May 30, 2024 | OnviSource and its parent company, Omvix, announce the formation of the EMERGE Global Member Association for Excellence | Omvix and OnviSource, Inc. announce the formation of a new corporation named EMERGE Global Member Association for Excellence
EMERGE aims to empower contact centers and enterprises worldwide in workforce performance, customer satisfaction, a... |
| Apr 9, 2024 | OnviSource and Telviva Forge Strategic Partnership to Deliver Advanced Analytics as Part of Telviva Unified Communication Services | OnviSource and Telviva Forge a Strategic Partnership
OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, announced today its strategic partnership with Telv... |
| Jul 18, 2023 | OnviSource CEO and Chairman Ray S. Naeini Named to the National Small Business Association Leadership Council | NSBA Names OnviSource CEO to Their Leadership Council National Small Business Association names OnviSource CEO and Chairman Ray S. Naeini to their Leadership Council.
Plano, TX (PRWEB) July 18, 2023
Ray S. Naeini, CEO and Chairman of OnviSo... |
| Feb 7, 2023 | CallCenterUSA Uses AI-Driven and Intelligently Automated Analytics with Machine Learning from OnviSource to Automate Agent Quality Assurance and Performance Improvement | Achieve Employee Excellence with OnviSource Intellecta TeleServ Automated Quality Assurance We now have actionable knowledge at our fingertips to determine improvement programs with targeted training that will impact agent adherence, skills... |
| Jan 26, 2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates 26th Jan 2023 | This is our AI Daily Roundup today. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and hu... |
| Jan 25, 2023 | A Major US Wireless Service Provider Uses OnviSource Fifth Generation AI-Driven Hyper Analytics to Improve Customer Loyalty | Intellecta Hyper Analytics from OnviSource Utilizes a Unified Combination of Advanced Technologies in AI, Multilevel Relational Deep Mining, Robotic Process Automation and Customer Journey Analytics to Rapidly Discover Bottom-Line Actionabl... |
| Jan 24, 2023 | A Major US Wireless Service Provider Uses OnviSource Fifth Generation AI-Driven Hyper Analytics to Improve Customer Loyalty | Intellecta Hyper Analytics Delivers Bottom-Line Actionable Knowledge and Trends Intellecta is now called Intellecta Hyper Analytics because it holistically analyzes multichannel customer interactions, desktop transactions, customer surveys ... |
| Nov 21, 2022 | Intellecta Hyper Analytics from OnviSource Expands the PeoplePraise Agent Engagement and Performance Management Solution | OnviSource and PeoplePraise announced their partnership in integrating their solutions to expand their capabilities in employee engagement and performance management. Recent deployment of the integrated solution has demonstrated positive re... |
| Nov 10, 2022 | Intellecta™ Hyper Analytics from OnviSource Expands the PeoplePraise Agent Engagement and Performance Management Solution | OnviSource and PeoplePraise Announce Their Partnership OnviSource and PeoplePraise successfully deployed their integrated products to telephone answering service and teleservice contact centers as a vertical application of their joint solut... |
| Oct 28, 2022 | OnviSource Offers AI-Driven, Automated Analytics Across Multi-vendor Systems with Initiatives to Unify TAS Industry Vendors, Service Providers and User Associations | OnviSource announced the successful deployment of its new initiative, UniverSum Teleservice. UniverSum Teleservice extends Company’s new Intelligent Transformation beyond Intelligent Automation strategy to the teleservice/telephone answerin... |
| Oct 26, 2022 | OnviSource Offers AI-Driven, Automated Analytics Across Multi-vendor Systems with Initiatives to Unify TAS Industry Vendors, Service Providers and User Associations | Analytics and Automation with Initiatives to Unify TAS Industry Vendors, Service Providers and User Associations UniverSum Teleservice focuses on directly addressing TAS industry challenges by offering an ecosystem of unified and enterprise... |
| Jun 7, 2022 | Billie Clarke's Answering Service Deploys OnviSource Intelligently Automated Analytics with AI/Machine Learning to Automate Quality Assurance and Performance Improvement | Intellecta Automated Multichannel Analytics is Powered by AI Machine Learning Intellecta enables teleservices to holistically analyze, score and manage quality assurance and agent performance for 100% of interactions with minimal human effo... |
| Oct 27, 2021 | OnviSource Partners With Voicegain For Speech Recognition Based On Deep Learning Technologies And The Edge Architecture Powered By Nvidia GPUs | OnviSource has integrated Voicegain’s deep learning-based speech-to-text platform into its Intellecta multichannel analytics solution.
OnviSource, a leading provider of intelligent automation solutions for workforce optimization, contact ce... |
| Oct 26, 2021 | OnviSource partners with Voicegain for Speech Recognition based on Deep Learning technologies and the Edge Architecture powered by Nvidia GPUs | OnviSource Partners with Voicegain Our joint product enhancements will deliver highly accurate Speech-to-Text models for complex business applications.
DALLAS (PRWEB) October 26, 2021
OnviSource, a leading provider of intelligent automation... |
| Oct 22, 2021 | Using Analytics and Automation from OnviSource, a Nationwide Wireless Service Provider Intelligently Automates Its Customer Satisfaction Discovery, Tracking and Scoring | OnviSource announced that one of its long-term customers, a leading provider of nationwide wireless services, has successfully deployed OnviSource’s new Customer Satisfaction Analytics, Tracking and Scoring (CSATS) solution delivered as Clo... |
| Oct 19, 2021 | Using Analytics and Automation from OnviSource, a Nationwide Wireless Service Provider Intelligently Automates Its Customer Satisfaction Discovery, Tracking and Scoring | Rate Overall Customer Satisfaction Over Time Survey, analyze, track and score customer satisfaction across all stages of the customer journey over a period of time using CSATS.
DALLAS (PRWEB) October 19, 2021
OnviSource announced today that... |
