Poor customer service is costing businesses more than 75 billion dollars a year. That’s about 75.000.000.000 reasons to switch things up. Now, ask yourself:
- Do your agents always have access to the right customer information at the right time?
- Are your customers getting a consistent experience across all channels?
- Does your team have access to the complete customer history across different channels?
- Does all the data you collect lead to any actionable insights?
- Are you losing business because of poor service interactions?
We can help you with that. And lots more.
- Do your agents always have access to the right customer information at the right time?
- Are your customers getting a consistent experience across all channels?
- Does your team have access to the complete customer history across different channels?
- Does all the data you collect lead to any actionable insights?
- Are you losing business because of poor service interactions?
We can help you with that. And lots more.
Location: Norway, Oslo
Founded date: 2016
Mentions in press and media 1
| Date | Title | Description |
| 14.06.2022 | Proving that contact center tech remains desirable, Invoca raises $83M | Invoca, a platform that uses AI to analyze calls for marketing, sales and customer agent training purposes, today closed an $83 million funding round that values the company at $1.1 billion post-money. Invoca has raised $184 million to date... |