| Date | Title | Description |
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| Dec 7, 2020 | Digital.com Announces Best Live Chat Software For The Year 2020 | SEATTLE (PRWEB) December 07, 2020
Digital.com, a leading independent review website for small business online tools, products, and services, has announced the best live chat software of 2020. The top solutions were evaluated based on key fe... |
| Jul 13, 2020 | Top 10 Best Live Chat Software for 2020 | Did you know that 48% of customers would be more likely to return to a website with chat support, and 41% of customers trust the brand more when the chat support option is available? These numbers give insights on how live chat software is ... |
| Mar 27, 2020 | YC Alum Advice for Managing Remote Teams | We hosted a virtual panel with YC alum on best practices for managing a remote team. We aggregated the advice shared by alum, including Sid Sijbrandij & Darren Murph of GitLab (remote team of 1,200+), Wade Foster of Zapier (remote team ... |
| Jun 4, 2017 | Are chatbots just another fad? | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
In April 2016, Facebook launched an open version ... |
| Aug 15, 2016 | Chatbots versus humans: Who builds customer rapport better? | Chatbots are a powerful new channel to increase sales and assist more customers. They are are also a minefield of mismatched expectations.
Inconsistencies in the customer experience hurt a brand’s ability to develop fruitful, long-term cust... |
| Jun 15, 2015 | Referral Marketing Startup Ambassador Raises $2.35M | Ambassador, a startup that helps companies like Spotify and T-Mobile manage their referral marketing programs, is announcing that it has raised $2.35 million in Series A funding.
For those of you not up on your marketing lingo, referral mar... |
| Apr 13, 2015 | Chat App Chat.Center Rebrands, Dumps Freemium Model In A Bid For Businesses | When we last left ChatCenter it was running on the URL chatcenter.me and was aimed at creating a one-stop spot for chatting. Now, a few months later, it has moved from a freemium product and gone full software as a service. It will offer $1... |
| Mar 19, 2015 | Olark’s Sunir Shah on Building a Company Around Customer Service [VIDEO] | “At Olark, we do All Hands Support. Not just because we need to do support, but because we want everyone in the company to get to know customers. We're all human beings: we all feel; we all want; we all have problems; we all have first name... |
| Mar 16, 2015 | Startup Altocloud scores $2M and launches its ‘predictive communications’ | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Here’s a pretty safe prediction.
Predictive softw... |
| Mar 16, 2015 | Startup Altocloud scores $2M and launches its ‘predictive communications’ | Here’s a pretty safe prediction.
Predictive software will continue to develop until every possible customer situation is covered.
Today, startup Altocloud is emerging from stealth mode and releasing what it says is the first predictive anal... |
| Mar 16, 2015 | Бывшие топ-менеджеры Facebook и PayPal планируют убить рынок онлайн-консультантов при помощи сервиса Intercom Статьи редакции | На Западе набирает популярность проект Intercom, который занимается коммуникациями между клиентами и компаниями на сайтах. Intercom — это онлайн-консультант, который отличается от конкурентов своей персонализированностью. В команде стартапа... |
| Mar 3, 2015 | Intercom brings consumer-like messaging to business applications | For consumers, messaging apps are boiling hot.
Businesses are cooler to this kind of communication, but today’s announcement by Intercom of a revamped messaging platform for business-to-customer communications could help change that.
The Sa... |
| Mar 3, 2015 | Intercom brings consumer-like messaging to business applications | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
For consumers, messaging apps are boiling hot.
Businesses are cooler to this kind of communication, but today’s announcement by Interco... |
| Nov 24, 2014 | Salesforce Wants Desk.com App Hub To Be One-Stop Shop For SMBs | Salesforce.com announced an update today to Desk.com, their customer service product aimed at small businesses. They have created a Desk.com app store called the App Hub that includes a bunch of partner apps chosen specifically for SMBs to ... |
| Jul 8, 2014 | How I launched my startup in five days for only $125 | After getting a taste of the startup landscape back in 2009 when I was interviewing (then) fledgling startups like Waze and Shapeways for Contagious Magazine in London, I decided startups were where I wanted to be. Fast-paced environment + ... |
| Oct 31, 2013 | Why people flocked to our website instead of HealthCare.gov | Consumers shopping for health insurance typically conduct extensive research before making a decision. Individuals will visit websites multiple times, research doctors, and compare plans from multiple insurance companies.
One recent study o... |
| Jul 30, 2013 | Firefly’s cobrowsing software is live with chat tool Olark’s 5k customers | Firefly, the cobrowsing startup from Penn students, has partnered with live chat tool Olark, Firefly announced today.
Based in San Francisco, Olark has more than 5,000 customers, including Disqus, Hipmunk and SquareSpace. As of last month, ... |
| Jul 30, 2013 | Firefly, Which Handles Co-Browsing The Web For Customer Support, Partners With Olark | Firefly, which took funding from First Round Capital’s Dorm Room Fund, is partnering with YC-backed Olark to give customer support specialists the ability to co-browse the web with clients that might be having trouble.
Firefly has built a w... |
| Jan 31, 2013 | YC-Backed Hipmob Wants To Become The Premier In-App Customer Service Tool | Using text chat to provide customer service is a pretty standard tool on the web, but when it comes to mobile apps, these chats are still very rare, despite the fact that a lot of online commerce has already moved to mobile. The Y Combinato... |
| Sep 17, 2012 | Firefly: Screen Sharing For Customer Service And Competition To Salesforce.com’s GoInstant | Firefly is a new browser-sharing service that has striking similarities to GoInstant, the company that Salesforce.com acquired earlier this year for $70 million. Like GoInstant, Firefly has found a way to break through the complications of ... |
| Jul 13, 2012 | How To Create A Minimum Viable Product | Editor’s note: This is a guest post by Emre Sokullu, founder and chief architect of GROU.PS
There’s been a lot of talk on the concept of minimum viable product lately, but not much has been written on how to actually implement one. Having g... |
| Mar 15, 2012 | Gary Sharma’s SXSW 2012 Highlights: Jay-Z, Leo DiCaprio, Pool Parties, Grilled Cheese Eating Contests & More | Storyful's Erica Berger, ABC News' Maya Baratz, The Today Show's Rina Raphael and Fashism's Ashley Granata & Brooke Moreland hanging out at TheDaily's now epic Pool Party @ SXSW 2012. (Photo: Nick McGlynn)
This is a guest post from Gary... |
| Feb 13, 2012 | Science launches its third startup this month, mom-commerce site Wittlebee | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Sean Percival and his wife, Laurie, are known in ... |
| Nov 15, 2011 | TalkDesk solves the customer support headache for small businesses | Customer service is taking on new and exciting forms. Putting together a full customer support team is so expensive that it’s out of reach for most small businesses. Often the choice for small companies and startups is to pile all outreach ... |
| Nov 15, 2011 | TalkDesk solves the customer support headache for small businesses | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Customer service is taking on new and exciting fo... |
| Jun 24, 2011 | Salesforce.com Integrates With Olark’s Customer Chat Service | Turning live chats with your customers into actionable leads just got a tad easier thanks to Olark’s intgration with SaaS CRM Salesforce.com.
Olark is a customer service live chat app that plugs into your preferred chat client and lets you ... |
| Feb 3, 2011 | Hipmunk picks up $4.2 million to ease travel | New flight search service wants to take the agony out of flying with simple, smart sorting
Hipmunk, a new flight search service that wants to lessen the pain of traveling, confirmed Thursday that it has raised a $4.2 million round of fundin... |
| Jul 27, 2010 | With Olark, You Can Follow Customers Around Your Online Store To Make Sure They Buy | Last August, we first wrote about Olark, a Y Combinator-funded startup that gave e-commerce site owners a simple way to interact with their customers: an IM widget. Now, Olark is expanding the functionality of these IMs to include detailed ... |
| Sep 30, 2009 | Ten Useful Examples of the Real-Time Web in Action | The Real-Time Web – it’s more than just immediate delivery of Twitter messages to an always-on mobile device, disrupting the concentration that civilization is based on and bringing a rush to crazed social media addicts obsessed with the ho... |
| Sep 2, 2009 | Olark Brings Chat to Any Website – Whether You Own the Site or Not | Embedded chat has been around for a while. We’ve covered chat services from companies such as Meebo,Tangler, and a slew of others.
However, for simplicity, versatility, UI, and sheer elegance, newcomer Olark takes the cake. Originally calle... |
| Aug 19, 2009 | The YCombinator list: Bump, Mixpanel, JobPic take off with newest class | YCombinator, the Silicon Valley start-up incubator, launched its ninth class of companies today. Here is the initial list of companies. (Some are in stealth and we’ll report on them later in the year as they launch.):
FlightCaster: Predicts... |
| Aug 19, 2009 | The YCombinator list: Bump, Mixpanel, JobPic take off with newest class | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
YCombinator, the Silicon Valley start-up incubator, launched its ninth class of companies today. Here is the initial list of companies.... |
| Aug 19, 2009 | Silicon Valley Elite Flock To Y Combinator Demo Day | I’m here at Y Combinator’s Demo Day, where the latest batch of the incubator program’s startups are showing off the fruits of their labor to a room of press and VCs from around Silicon Valley. The turnout today is huge — VCs representing bi... |
| Aug 19, 2009 | Olark Is A Dead Simple Chat Widget For Site Owners | The ability to chat live with visitors is an incredibly useful marketing tool for site owners. Whether a site owner operates an e-commerce or consumer or business service site, live chat is increasingly becoming the norm for engaging with v... |
| Best Practices for Managing a Remote Team | YC hosted a virtual panel with YC alum on best practices for managing a remote team. We aggregated the advice shared by alum, including Sid Sijbrandij & Darren Murph of GitLab (remote team of 1,200+), Wade Foster of Zapier (remote team ... |
| 7 remote work habits to keep up when the office reopens | Working from home has had many benefits for both employers and workers. FS Productions/Getty Images
As companies closed their offices during the coronavirus pandemic, many worked to develop a strong remote-work culture to keep employees mot... |
