The livechat evolution is our coviewing technology: You can show products of your catalog in real-time while talking to your customers and personalize their shopping experience.
Thanks to the coviewer, a visual support integrated with our chat, the client and the agent share a virtual space where they can share product images and videos, whether they are in your catalog or not.
Attending through visual customer service is the best way to increase your e-commerce sales: agents can apply up-selling and cross-selling techniques because they know the needs of each client.
In this way, imitating the communication of a real experience, communication is fast and easy and the visual barriers between the client and the brand are broken.
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Location: United States, United