| Date | Title | Description |
| 07.04.2025 | NovelVox Partners with Creatio to Empower Agents with Connected Workspace | The new partnership aims to streamline contact center operations with embedded telephony integration within Creatio, enabling automated workflows and a unified view of relevant customer data.
ROSWELL, Ga., April 7, 2025 /PRNewswire-PRWeb/ -... |
| 03.04.2025 | Creatio Teams up with NovelVox to Empower Companies Worldwide with Connected Workspace | The new partnership aims to streamline contact center operations with embedded telephony integration BOSTON, MA, UNITED STATES, April 3, 2025 /EINPresswire.com/ -- Creatio, a global vendor of an AI-native platform to automate CRM and workfl... |
| 02.04.2025 | The Rise of ExecThread: A Beacon for Executive Job Seekers | In the fast-paced world of business, the quest for top-tier talent is relentless. Companies are always on the lookout for the best executives to steer their ships. Enter ExecThread, a game-changer in the recruitment landscape. Recently, it ... |
| 31.03.2025 | NovelVox Launches NV Connect Salesforce for Zoom, Bringing Essential Salesforce Functionalities to the Zoom Interface | Unlock seamless Salesforce-Zoom integration with NV Connect Salesforce! NovelVox introduces a powerful custom widget that brings essential Salesforce functionalities directly into the Zoom interface—eliminating toggling, boosting productivi... |
| 19.03.2025 | NovelVox: Transforming Contact Centers Across Healthcare, Banking, and Credit Unions with Zoom CX | NovelVox is redefining contact center performance worldwide, with a special focus on healthcare, banking, and credit unions in collaboration with Zoom. This thriving partnership has already resulted in successful customer outcomes, and both... |
| 16.10.2024 | NovelVox, The Leading Contact Center Integration Provider, Expands Its Integration Library to Include 100+ Applications | NovelVox
NovelVox, a leader in contact center integrations, is expanding its integration library with exciting new solutions for ACDs and other contact center platforms across the industry.
ROSWELL, Ga., Oct. 16, 2024 /PRNewswire-PRWeb/ -- ... |
| 31.07.2024 | NovelVox Launches CXInfinity Service and Sales to Better Cater Segmented Omnichannel Needs in Contact Centers | NovelVox
Introducing the new modules to offer a 360-degree omnichannel solution for Sales and Service.
ROSWELL, Ga., July 31, 2024 /PRNewswire-PRWeb/ -- In today's digital age, customers are more empowered than ever. They expect brands to n... |
| 18.07.2024 | NovelVox Continues to Drive Omnichannel Engagements in Avaya Contact Centers; Boosts Operational Efficiency with Unified CX Solutions | NovelVox
Agents are empowered to do more with a unified, omnichannel workspace embedded within their own Avaya environment.
ROSWELL, Ga., July 18, 2024 /PRNewswire-PRWeb/ -- In an era where most contact centers are transitioning to the clou... |
| 12.06.2024 | Cleveland Clinic Teams Up with NovelVox to Enhance Patient Experience and Workflow Efficiency | NovelVox
Cleveland Clinic Foundation, one of the largest healthcare clinics in the United States, has joined hands with NovelVox to maximize agent productivity, elevate patient experience, and streamline workflows within its healthcare cont... |
| 28.05.2024 | Affinity Plus Elevates Member Experience with NovelVox's Advanced Contact Center Solutions for Credit Unions | NovelVox
Affinity Plus, a not-for-profit cooperative financial institution based in Iowa, USA observes 1.5 times faster call resolutions and a 30% boost in agent productivity with NovelVox's industry-optimized contact center solutions.
ROSW... |
| 14.03.2024 | NovelVox, the Leading Webex Partner for Maximizing Agent Experience Joins hands for Cisco Amsterdam Event and EMEA Interactive Webinar | NovelVox
NovelVox, a prominent contact center solution provider and a certified Cisco partner, recently attended the Cisco Amsterdam Event. Among the many transformational technologies focusing on enhancing digital security and reimagining ... |
| 10.01.2024 | NovelVox Announces Epic Cheers and Hyperdrive Integration to Empower Cisco, Avaya, Webex, Genesys, Amazon Connect, Zoom, Nice, DialPad, 8x8, & Five9 Contact Centers | NovelVox
NovelVox introduces two new Epic modules to its integration library; After Epic Hyperspace, announces compatibility with Epic Cheers and Hyperdrive to empower healthcare contact centers including Cisco, Webex, Avaya, Genesys, Amazo... |
| 03.10.2023 | NovelVox Teams Up with Zoom to Drive a True Integrated Contact Center Experience for Healthcare, Credit Unions, Banking & Insurance | NovelVox
NovelVox and Zoom have joined forces to empower agents, enabling them to deliver a personalized customer experience (CX) in Healthcare, Banking, Finance, and Insurance contact centers
ROSWELL, Ga., Oct. 3, 2023 /PRNewswire-PRWeb/ -... |
| 08.08.2023 | NovelVox Launches Five9 Certified Solutions for Banking, Credit Unions, Insurance, and Healthcare, Now Available on the Five9 Marketplace | NovelVox
ROSWELL, Ga. (PRWEB) August 08, 2023
Recognizing this persistent challenge, NovelVox, a pioneer in the contact center industry, has partnered with Five9 to introduce a seamlessly-integrated, business-optimized Unified Agent Desktop... |
| 06.06.2023 | NovelVox Strengthens Partnership with Epic; Announces Seamless Integration with Epic Hyperspace and Cheers | ROSWELL, Ga. (PRWEB) June 06, 2023
NovelVox, a leading contact center solution provider, has recently expanded its healthcare integration library with two new modules - Epic Cheers and Hyperdrive. The integrations will enable healthcare pro... |
| 25.04.2023 | NovelVox Enters the Webex App Hub Marketplace with its Powerful-suite of Agent Productivity Tools Designed to Empower Agents and Enhance CX for Webex Contact Centers | ROSWELL, Ga. (PRWEB) April 25, 2023
Disconnected systems leading to organization silos is a big contact center challenge today. It makes agents non-productive as most of the time goes into toggling screens and accessing data from disparate ... |
| 19.04.2023 | NovelVox Announces Omnichannel Amazon Connect CTI Connectors for Salesforce, Zendesk, Freshdesk, ServiceNow, and MS Dynamics | ROSWELL, Ga. (PRWEB) April 19, 2023
NovelVox, a leading contact center solution provider, has recently launched new omnichannel CTI connectors for Amazon Connect contact centers. The new offering will enable brands to utilize Amazon Connect... |
| 01.11.2022 | NovelVox introduces HubSpot CTI Connectors for Cisco and Avaya Contact Centers | ROSWELL, Ga. (PRWEB) November 01, 2022
NovelVox, a market leader in the contact center industry, has recently launched HubSpot CTI Connectors for Cisco Finesse and Avaya Contact Centers. The connectors will enable Cisco and Avaya contact ce... |
| 21.09.2022 | NovelVox Introduces Intuitive Visual IVR for Cisco, Avaya, and Genesys Contact Centers | ROSWELL, Ga. (PRWEB) September 21, 2022
Customers expect to connect with you quickly and effortlessly to get their queries solved. So, IVR enables them to connect with customer support quickly. Usually, during IVR communication, customers c... |
| 19.07.2022 | NovelVox Introduces BI-enabled iVision Plus Wallboards and Agent Dashboard for Cisco Webex Contact Centers | ROSWELL, Ga. (PRWEB) July 19, 2022
NovelVox strives to deliver bespoke contact center solutions to boost agents' productivity and performance. Thus, NovelVox has launched intuitively designed iVision Plus Wallboards for the Cisco Webex cont... |
| 24.06.2022 | NovelVox Launches Smart Omnichannel CTI Connectors For Genesys Cloud Contact Centers | NovelVox's Smart CTI connectors are now available with omnichannel capabilities for Genesys Cloud CC, extending the voice integration support to Email and Chat. BETHESDA, MARYLAND, USA, June 24, 2022 /EINPresswire.com/ -- NovelVox, a market... |
| 20.06.2022 | NovelVox Introduces CXInfinity 2.6, A New, Improved Digital CX Platform Empowering Contact Centers | NovelVox announces the release of a new, upgraded version of its Digital CX Platform, CXInfinity for Cisco, Avaya, Genesys, and Amazon Connect Contact Centers. BETHESDA, MARYLAND, USA, June 20, 2022 /EINPresswire.com/ -- NovelVox’s digital ... |
| 15.06.2022 | NovelVox Introduces New Reporting Plus, The NextGen Analytics & BI tool for Cisco, Avaya & Genesys Contact Centers | NovelVox’s Reporting Plus is now available with powerful reporting & analytics features, offering greater flexibility to create custom reports leveraging BI. BETHESDA, MARYLAND, USA, June 15, 2022 /EINPresswire.com/ -- The use of dispar... |
| 24.05.2022 | NovelVox launches Interactive Amazon Connect Wallboards and Agent Dashboards for 360° Performance Monitoring | BETHESDA, Md. (PRWEB) May 24, 2022
In an information-centric industry, the success of businesses depends upon extracting accurate information and making informed decisions by leveraging smart technologies.
Aimed toward boosting agents’ perf... |
| 22.02.2022 | NovelVox introduces 75+ Integration Library for Cisco Webex Contact Centers, including ready integration with Banking, Credit Unions, and Healthcare core systems | BETHESDA, Md. (PRWEB) February 22, 2022
NovelVox has been known for its extensive integration library that helps connect disparate systems to offer a 360-degree view to agents. The ready integration with 75 third-party business applications... |
| 12.01.2022 | NovelVox Selected for Membership in Avaya DevConnect Program | BETHESDA, Md. (PRWEB) January 12, 2022
NovelVox today announced it has been selected by Avaya, a global leader in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner in the Avaya DevC... |
| 06.10.2021 | NovelVox Introduces NextGen Agent Desktops for Cisco Webex Contact Centers | BETHESDA, Md. (PRWEB) October 06, 2021
Cisco Webex is the most discussed chapter in the contact center industry. It is Cisco’s introduction to the CCaaS market, designed to accelerate its growth trajectory. Cisco Webex is a cloud-native sol... |
| 14.09.2021 | NovelVox Introduces A New Range Of Cloud-Based CTI Connectors | BETHESDA, Md. (PRWEB) September 14, 2021
NovelVox, a market leader in the contact center solution world, has recently launched its cloud-based CTI connector for Cisco, Avaya, Genesys, and Mitel contact centers. It is another excellent offer... |
| 27.07.2021 | Novelvox, The Genesys Premium Partner, Introduces Banking, Credit Union, Insurance and Healthcare Agent Accelerators, CTI Connectors and Wallboards on Genesys App Foundry | BETHESDA, Md. (PRWEB) July 27, 2021
NovelVox's integrated and unified solutions for Genesys users are designed to improve business efficiency and enhance customer experience. The advanced solutions by the company are available under the fol... |
| 20.07.2021 | Integrate Video Chat With Cisco Finesse UCCX, UCCE, PCCE Contact Centers With CXInfinity | Video chat for Cisco Finesse contact centers
BETHESDA, Md. (PRWEB) July 20, 2021
Understanding and analyzing the drift in customers’ preferences and expectations from businesses, CXInfinity – the new digital omnichannel customer engagement ... |
| 06.07.2021 | NovelVox Launches Amazon Connect Agent Desktop And Wallboard | BETHESDA, Md. (PRWEB) July 06, 2021
NovelVox is a pioneer in creating contact center solutions. For the past 12 years, the company has been developing software that empowers businesses to offer a seamless customer experience—understanding t... |
| 15.06.2021 | NovelVox introduces Mitel Agent Desktop and Wallboard for an Experiential CX | BETHESDA, Md. (PRWEB) June 15, 2021
NovelVox, the leader in providing an industry-specific and optimized solution for all contact centers, understands how 60% of FCR attempts fail because agents cannot access the correct information with it... |
| 18.05.2021 | CXInfinity Launches Co-Browsing Solution For Increased Customer Experience | Co-Browsing Solution
BETHESDA, Md. (PRWEB) May 18, 2021
CXInfinity Co-browse is like ‘show and tell’ your business to the customers. The company has designed the solution to allow companies to guide their customers in real-time. It makes yo... |
| 16.03.2021 | 45 new enterprises, including Banks, Credit Unions, Healthcare, and IT, chooses NovelVox and CXInfinity solutions in the last 10 months | BETHESDA, Md. (PRWEB) March 16, 2021
The pandemic has accelerated the priority to have an integrated agent experience and digitally transform customer service. Extending core system access for customer information and maintaining the same q... |
| 28.01.2021 | NovelVox Launches Freshdesk CTI Connector For Cisco, Avaya, Genesys Contact Centers | Freshdesk CTI Connector
BETHESDA, Md. (PRWEB) January 28, 2021
To fill the gap between technology and customer experience, Novelvox has designed this CTI connector to integrate the contact center and Freshdesk. Freshdesk is a big name in th... |
