| Date | Title | Description |
| 05.11.2024 | A NEW CHAPTER IN CUSTOMER EXPERIENCE UNFOLDS IN MALAYSIA! | 9TH Annual CX Summit in Kuala Lumpur – The Next Chapter (13-14 November 2024)
KUALA LUMPUR, Malaysia, Nov. 5, 2024 /PRNewswire/ -- AI and Digital capabilities are elevating customer experience everywhere. In Malaysia, we look towards inspir... |
| 23.10.2024 | NICE unveils CXone Mpower for AI-driven service automation | NICE has launched CXone Mpower, a new platform designed to automate customer service processes at scale using artificial intelligence.
According to NICE, CXone Mpower enhances the existing CXone architecture by adding advanced services that... |
| 22.10.2024 | Teneo AI Launches ACCelerator Pack for Seamless Migration from End-of-Life Nuance IVR Technology | Teneo AI Launches ACCelerator Pack for Seamless Migration from End-of-Life Nuance IVR Technology
Tue, Oct 22, 2024 16:07 CET Report this content
As Nuance phases out its CX solutions by December 31st, Teneo AI is stepping up to offer busine... |
| 18.10.2024 | Bell partners with NICE to be the preferred European delivery partner for the whole of the NICE CXOne Suite | Bell Intergration and NICE partnership
Bell Integration Expands Its Portfolio to Include NICE, Driving AI-powered Digital Transformation in Contact Centres
By expanding our portfolio to include NICE’s entire suite of solutions, we are accel... |
| 16.10.2024 | NovelVox, The Leading Contact Center Integration Provider, Expands Its Integration Library to Include 100+ Applications | NovelVox
NovelVox, a leader in contact center integrations, is expanding its integration library with exciting new solutions for ACDs and other contact center platforms across the industry.
ROSWELL, Ga., Oct. 16, 2024 /PRNewswire-PRWeb/ -- ... |
| 18.09.2024 | Group Elite Enhances EliteKeep for Secure and Compliant Contact Center Recording Archive Management | Where should I store my call recordings for long term retention?
Multi-platform contact center recordings must be strategically accessible to be AI ready, and EliteKeep from Group Elite reduces the cost of maintaining outdated systems by 40... |
| 05.09.2024 | NICE: The Titan of CCaaS and AI Innovation | In the ever-evolving landscape of customer experience and contact center solutions, NICE stands tall. Recently, it was crowned the undisputed leader in Metrigy’s CCaaS MetriRank 2024 report. This accolade isn’t just a feather in its cap; it... |
| 05.09.2024 | NICE named as undisputed leader in Metrigy’s CCaaS MetriRank 2024 report | NICE (Nasdaq: NICE) today announced that it has been named the undisputed leader in Metrigy’s CCaaS MetriRank 2024 report, out of the top 10 vendors ranked. NICE was also named the top leader last year in Metrigy’s inaugural CCaaS MetriRank... |
| 05.09.2024 | CRM Magazine Names Its 2024 Industry Leaders in September | CRM 2024 Industry Awards
CRM magazine has announced the winners of its 23rd annual CRM Industry Awards in its September 2024 issue and during the Sept. 3 broadcast of "CRM Playaz," a weekly livestream podcast hosted by CRM industr... |
| 05.09.2024 | Nice's Enlighten Copilot wins 2024 BIG Innovation Award | NICE has announced that its AI solution, Enlighten Copilot, has been named a winner in the 2024 BIG Innovation Awards for Artificial Intelligence Excellence, presented by the Business Intelligence Group.
The award recognises organisations a... |
| 04.09.2024 | Innovative AI Products Spotlighted in Enterprise Connect AI | Enterprise Connect AI, a two-day Summit to help IT leaders learn how AI can help make their end users more productive, contact centers more profitable, customer experiences more powerful and IT operations more cost-effective, will feature i... |
| 04.09.2024 | Sandler Partners Announces Rob Hale as the 2024 National Summit Keynote Speaker | Rob Hale will be the 2024 Sandler Partners National Summit Keynote Speaker
Leading Technology Solutions Distributor Sandler Partners announces Rob Hale as the 2024 National Summit Keynote Speaker, adding another highlight to an agenda of st... |
| 30.08.2024 | The Double-Edged Sword of Technology: Innovation Meets Intrusion | In the ever-evolving landscape of technology, two narratives are emerging. On one side, we have the promise of innovation, represented by events like the Sandler Partners National Summit. On the other, we face the unsettling reality of surv... |
| 28.08.2024 | The 2024 Sandler Partners National Summit Agenda is Live! | Registrants can now set their agenda for the 2024 Sandler Partners National Summit, taking place October 7-10 in Huntington Beach, CA.
Leading Technology Solutions Distributor Sandler Partners' 2024 National Summit Session agenda is live, r... |
| 20.08.2024 | NICE anuncia novo CEO para 2025 | A NICE, líder global em soluções de software para experiência do cliente e inteligência artificial, anunciou Scott Russell como seu novo CEO a partir de 1º de janeiro de 2025. Ele substituirá Barak Eilam, que deixará o cargo no final de 202... |
| 19.08.2024 | CXM Providers Help Enterprises Manage Growing Customer Activity | By 2028, companies will replace many customer experience (CX) point solutions with broad, cross-functional suites to manage CX at the enterprise level, new research from leading global technology research and advisory firm Information Servi... |
| 17.08.2024 | A New Era for NICE: Scott Russell Takes the Helm | Change is in the air at NICE, the Israeli cloud-based software giant. The company has announced the appointment of Scott Russell as its new Chief Executive Officer, effective January 1, 2025. This marks a significant transition as Barak Eil... |
| 16.08.2024 | NICE Announces the Appointment of a New CEO | NICE (NASDAQ: NICE) today announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st 2025, to succeed Barak Eilam, who, as previously announced, will retire and step... |
| 15.08.2024 | Israel's Nice names SAP's Russell as CEO, Q2 profit tops estimates | JERUSALEM :Israeli cloud-based software provider Nice on Thursday tapped SAP executive Scott Russell as its new chief executive, replacing Barak Eilam who is stepping down at the end of the year after a decade as CEO.
Russell, who will take... |
| 07.08.2024 | NICE Actimize Launches AI-Powered SURVEIL-X for Conduct Risk | SURVEIL-X Behavior, included in the SURVEIL-X Conduct Surveillance suite, creates a single employee behavioral profile to provide insights into various thresholds of employee conduct
Related Posts
CalypsoAI Builds on Success of Customizable... |
| 07.08.2024 | Cloudian and Supermicro Come Together to Enhance AI Infrastructure | Collaboration combines Cloudian HyperStore AI data lake software and Supermicro hardware to deploy hyperscale infrastructure
Cloudian, the leader in secure S3-compatible AI data lake platforms, and Supermicro , the leader in Total IT Soluti... |
| 07.08.2024 | iQor Wins NICE CX Excellence Award for Outstanding CX Innovation | iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, proudly announces its recognition by NICE with a prestigious 2024 CX Excellence Award in the Change Agents category. The award highlights iQor’s ... |
| 07.08.2024 | Beyond Identity Launches RealityCheck to Address AI Deception Within Digital Communication | New Solution Takes A Zero Trust Approach to Combating Deepfake Fraud with User-Facing Assertions of Authentication and Device Security Assurance
Beyond Identity, the leading provider of secure identity and access management (IAM) platform, ... |
| 05.08.2024 | NICE and AT&T to provide solutions for emergency communications | NICE (Nasdaq: NICE) today announced that it is expanding its strategic collaboration with AT&T to bring the advantages of the companies’ integrated solutions to emergency communications centers. As part of this, NICE is creating a unifi... |
| 17.07.2024 | NICE Named MetriStar Top Provider in 2024 Metrigy CCaaS Platforms Report | NICE (Nasdaq: NICE) today announced that it has been recognized as a MetriStar Top Provider in Metrigy’s 2024 Contact Center-as-a-Service (CCaaS) Platforms report out of a total of 18 companies evaluated. Additionally, NICE was recognized a... |
| 27.06.2024 | NICE named leader in IDC MarketScape for CXone Mpower launch | NICE has been recognised as a Leader in the IDC MarketScape: Worldwide Contact Center as a Service Applications Software 2024 Vendor Assessment report. The announcement follows the recent introduction of the CXone Mpower, claimed to be the ... |
| 21.06.2024 | NICE's 2024 happiness index links AI to customer satisfaction | NICE has unveiled the 2024 International Happiness Index, a comprehensive study examining the gap between consumer expectations and business delivery in customer experience (CX). According to the study, 78 per cent of consumers believe that... |
| 18.06.2024 | NICE recognised as top employer by Great Place To Work | NICE has been certified by Great Place To Work for 2024, with the recognition based entirely on employee feedback. According to the certification, 84 per cent of NICE employees remarked that it is a great place to work, a significant contra... |
| 12.06.2024 | Tram System Co., Ltd. Clesonans Co., Ltd., which focuses on telemarketing, has adopted the No.1 cloud contact center solution “TramOneCloudCXi” | Tram System Co., Ltd.
Clesonans Co., Ltd., which focuses on telemarketing, adopts the No. 1 cloud contact center solution “TramOneCloudCXi”
……
Tram System Co., Ltd. (Head Office: Nagoya City, Aichi Prefecture, Representative Director: Yukih... |
| 12.06.2024 | Tram System Co., Ltd. Clesonans Co., Ltd., which focuses on telemarketing, has adopted the No.1 cloud contact center solution “TramOneCloudCXi” | - |
| 11.06.2024 | NICE secures largest ever CXone deal in the APAC region | NICE has secured its largest-ever CXone deal in the APAC region. This landmark agreement will see NICE's CXone displace existing legacy systems, facilitating a modernised approach to customer service that leverages the full capabilities of ... |
| 11.06.2024 | NICE Unveils CXone Mpower: Ultimate CX-Aware AI for Continuous Human-AI Collaboration | CXone Mpower is the only complete CX AI offering enabling advanced augmentation, seamless skill transfer between humans and AI and advanced AI memory-based awareness
NICE announced the launch of CXone Mpower, bringing the entirety of CXone ... |
| 14.05.2024 | NICE Announces Interactions 2024 | NICE announced Interactions 2024, the industry’s largest customer experience (CX) event, to take place June 10-12 at the Fontainebleau Hotel in Las Vegas. During the three-day conference, NICE executives, CX visionaries, industry analysts a... |
| 02.05.2024 | ThetaRay Co-founder Mark Gazit Appointed Executive Chairman of the Global Management of N.E.W.S.® | LAUSANNE, Switzerland, May 2, 2024 /PRNewswire/ -- The N.E.W.S.® company, a global leader in leadership and organizational navigation, headquartered in Switzerland and operating in over 40 countries, today announced that Mark Gazit, co-foun... |
| 19.04.2024 | How will Israel's attack on Iran impact the stock market, crude oil, gold? | - |
| 05.04.2024 | NICE received Frost & Sullivan’s 2023 Customer Value Leadership Award | NICE (Nasdaq: NICE) today announced that it has received Frost & Sullivan’s 2023 Customer Value Leadership Award. Frost & Sullivan said that NICE has been a top-tier innovator since its founding in 1986, now leading the CCaaS indust... |
| 31.03.2024 | NICE announces brings contextual memory to contact center AI
Updates to Enlighten Copilot
AI-powered employee support
Some final thoughts
Your vote of support is important to us and it helps us keep t... | Contact center market leader NICE Ltd. used the recent Enterprise Connect show to add to its artificial intelligence portfolio with the release of Enlighten XM (Experience Memory), which adds AI-infused contextual memory to the contact cent... |
| 28.03.2024 | RingCentral wins the Overall Best of Enterprise Connect 2024 Award | Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, announces RingCentral wins the Overall Best of Enterprise Connect award. RingCentral won for RingSense AI, a personal AI helper... |
| 14.03.2024 | NovelVox, the Leading Webex Partner for Maximizing Agent Experience Joins hands for Cisco Amsterdam Event and EMEA Interactive Webinar | NovelVox
NovelVox, a prominent contact center solution provider and a certified Cisco partner, recently attended the Cisco Amsterdam Event. Among the many transformational technologies focusing on enhancing digital security and reimagining ... |
| 13.03.2024 | Contact Center Analytics Market Size Reach USD 8.1 Billion by 2031, Key Factors Behind Market’s Growth | Contact Center Analytics Market Type
Rising adoption of advanced contact center technologies , demand for better CEMS & increasing adoption of cloud-based contact center solutions drive the market.
PORTLAND, PORTLAND, OR, UNITED STATE, ... |
| 12.03.2024 | The Top Robotic Process Automation Software According to the FeaturedCustomers Winter 2024 Customer Success Report | FeaturedCustomers releases the Winter 2024 Robotic Process Automation Software Customer Success Report. SUNRISE, FL, USA, March 12, 2024 /EINPresswire.com/ -- Today FeaturedCustomers published the Winter 2024 Robotic Process Automation Soft... |
| 07.03.2024 | NICE expands presence in Japan with availability of CXone in Osaka | NICE (Nasdaq: NICE) today announced that it has launched a second CXone Cloud Region in Japan. This presents a unique and critical functionality tailored specifically for the Japanese market. NICE will provide a business continuity (BCP) se... |
| 06.03.2024 | NTT Com Online Analysis report on eNPS and telework | [NTT Com Online] Analysis report on eNPS and telework
*View in browser* *NTT Com Online*
Press release: March 6, 2024
**
Analysis report on eNPS and telework
*~ Telework at an appropriate frequency leads to improved work-life balance and pr... |
| 22.02.2024 | iQor Drives Digital Transformation in Retail With NICE CXone | Strategic Collaboration Delivers Best-in-Class CX for the Retail Industry Through Open-Source Digital Capabilities
iQor, a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions,... |
| 16.02.2024 | NICE Actimize Launches the Next Gen of Financial Crime and Compliance Investigations with GenAI Solutions | Three groundbreaking solutions expedite the speed of investigations by over 50% with the power of Generative AI
NICE Actimize, a NICE business, announces three advanced generative AI-based solutions designed to fight financial crime and all... |
| 27.12.2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates | This is our AI Daily Roundup. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-sy... |
| 26.12.2023 | NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse | The combination of two leaders creates the market’s only CX interaction centric cloud platform with full convergence and the most advanced conversational AI across all types of customer engagements
NICE announced the closing of the acquisit... |
| 20.12.2023 | NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release | New Enlighten AI innovation, Microsoft Azure availability, and Next-Gen WFM Forecasting help CXone customers increase productivity without adding complexity
NICE announced the launch of the 2023 CXone Fall Release, expanding AI and automati... |
| 15.12.2023 | NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm Highlighting CXone’s Digital and AI Leadership | NICE named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, receiving maximum scores in vendor execution, solution breadth and CEP functionality
NICE announced that it has been named a Leader in Omdia Customer Engag... |
| 13.12.2023 | Europcar Transforms Global Customer Experience with NICE CXone | Europcar standardizes operations and empowers agents to deliver exceptional CX on a unified AI driven cloud platform
NICE announced that Europcar Mobility Group, a leading global provider of mobility solutions and car rental services, has s... |
| 01.12.2023 | Top 4 Gladly Alternatives in 2023 | ~50% of organizations have invested in conversational AI capabilities for contact centers, with ~45% planning to adopt such capabilities.1
Adopting advanced contact center software and implementing AI is crucial for organizations to optimiz... |
| 30.11.2023 | Trends in AI and Customer Experience to Look Out for in 2024 | Carl Williams, Tech Times 30 November 2023, 01:11 am
(Photo : Tianyi Ma on Unsplash)
Artificial intelligence provides businesses with powerful new tools for driving enhanced customer experiences. It empowers hyper-personalization, scales in... |
| 24.11.2023 | Top 4 Five9 Alternatives in 2023: Analysis of 14,000+ Reviews | Contact centers are entering a new era as artificial intelligence (AI) begins to provide the convenience, reliability, and communication simplicity that customers expect (see figure).
Figure 1: Benefits of AI usage in contact center operati... |
| 24.11.2023 | Oodle Selects NICE Enlighten AI to Better Identify and Serve Vulnerable Customers | NICE announced that Oodle Car Finance, one of the fastest growing motor finance companies in the United Kingdom (UK), has selected NICE’s artificial intelligence (AI)-driven customer experience solutions to identify and meet the specific ne... |
| 24.11.2023 | Top 4 Aircall Alternatives in 2023: Analysis of 14,000+ Reviews | Contact center executives predict that the positive impact of conversational AI will continue to increase.
~60% believe conversational AI will be able to solve customer issues without the need for human intervention.1
~70% believe AI will i... |
| 17.11.2023 | Top 5 Talkdesk Alternatives in 2023 | Integrating artificial intelligence(AI) into your organization’s contact center is a must since ~85% of worldwide organizations feel that AI will provide them with a competitive advantage.1
Talkdesk is an AI-enabled global contact center le... |
| 16.11.2023 | Why conversation is at the heart of an excellent customer experience | Sponsored content Tech Why conversation is at the heart of an excellent customer experience
Created by Insider Studios with NICE
2023-11-16T11:10:01Z
Share icon An curved arrow pointing right.
Share
Facebook Icon The letter F.
Facebook Emai... |
| 18.10.2023 | Mazda Selects NICE’s AI-powered CXone to Streamline Operations and Deliver Superior Customer Experiences | Mazda Motor Europe has moved its on-premise CX operations to a unified cloud platform with CXone
NICE announced that Mazda Motor Europe, the regional headquarters of Mazda for Europe, has successfully implemented NICE CXone, an AI-powered, ... |
| 10.10.2023 | NICE inicia aquisição da LiveVox para adicionar IA na comunicação | A NICE, de desenvolvimento de software, assinou um acordo definitivo para adquirir a LiveVox, provedor líder de divulgação proativa orientado por IA. Juntas, NICE e LiveVox ajudarão as empresas a acelerar a migração de suas operações CX par... |
| 05.10.2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates | This is our AI Daily Roundup. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-sy... |
| 04.10.2023 | NICE to Acquire LiveVox, Revolutionizing How Organizations Manage Proactive Outreach With the Power of Conversational AI at Scale | The combination of NICE’s industry-leading platform CXone, with LiveVox’s widely adopted proactive outreach portfolio creates a unique way for organizations to deploy conversational AI across all types of engagements on a unified platform
N... |
| 03.10.2023 | Elevate Customer Experience To Boost Business Outcomes | Greg Hanover is CEO of Liveops, a top US-based virtual contact center. He's an inspired leader, driven to deliver better business outcomes. |
| 28.09.2023 | Gryph Compliance Solution Now Available on NICE CXone Platform | Gryphon.ai meets real-time compliance needs for enterprise customers on NICE’s award-winning cloud-native CXone platform
Gryphon.ai announced its Gryph automated compliance and collections solution is now integrated with NICE CXone. As stra... |
| 21.09.2023 | Why purpose-built AI is key to improving customer experience | Sponsored content Tech Why purpose-built AI is key to improving customer experience
Created by Insider Studios with NICE
2023-09-21T12:45:01Z
Share icon An curved arrow pointing right.
Share
Facebook Icon The letter F.
Facebook Email icon A... |
| 08.09.2023 | Supercharging CX with AI for enterprise-wide benefits | Supercharging CX with AI for enterprise-wide benefits
As user expectations continue to rise in their demand for quality and speed, enterprises are struggling to meet them where they are. How can CX meet these high expectations despite users... |
| 01.09.2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates 1st Sept 2023 | This is our AI Daily Roundup . We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-s... |
| 31.08.2023 | Allegheny County District Attorney’s Office to Deploy NICE AI-Powered Digital Evidence Management Solution | Pennsylvania’s Allegheny County looks to NICE Justice to streamline the criminal justice process, reduce postponements, and free up attorneys to prosecute more cases
NICE announced that the Office of the District Attorney of Allegheny Count... |
| 02.08.2023 | Gryph Compliance Solution Now Available on NICE CXone Platform | BOSTON (PRWEB) August 02, 2023
Gryphon.ai today announced its Gryph automated compliance and collections solution is now integrated with NICE CXone. As strategic solution partners, NICE, an industry leader in customer experience and AI, has... |
| 29.07.2023 | NICE Introduces Generative AI-Powered “Enlighten Actions Industry Benchmarks | With this groundbreaking capability, organizations can now create differentiating service by comparing their key metrics and service insights to industry standards with a click of a button
NICE announced Industry Benchmarks, augmenting Enli... |
| 27.07.2023 | NICE Launches ElevateAI “1K Every Day,” Delivering Greater AI Access To Customers of All Sizes | Groundbreaking AI initiative grants brands 1,000 interactions per day with ElevateAI’s free AI-powered transcription services and CX AI models
NICE announced ElevateAI’s “1K Every Day” initiative, extending the reach of its industry-leading... |
| 19.07.2023 | ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE CXone | NICE simplified ABN AMRO’s infrastructure with migration to the cloud
NICE has announced that ABN AMRO, a leading eurozone financial institution located in the Netherlands, has deployed NICE CXone to expand its digital capabilities across a... |
| 07.06.2023 | NICE Launches Next Big Leap of Enlighten, Creating the CX Industry’s First Trusted AI For Business | Enlighten enables Enterprises to benefit from generative AI in customer service with the highest security, compliance and precision and with alignment to the brand goals natively integrated into all CX processes
NICE announced the launch of... |
| 04.06.2023 | Is Adhering To The FCAs New Consumer Duty Impossible Without The Help Of Technology? | Many customers are suffering right now with high inflation and interest rates. |
| 30.05.2023 | Prepare For An Expanded Job Market, Thanks To Artificial Intelligence | Bright careers for those that embrace AI getty |
| 20.04.2023 | NICE Named a Leader in the 2023 Aragon Research Globe for Conversational AI in the Intelligent Contact Center | NICE is identified as a provider using conversational AI technology aimed at improving customer and employee experience
NICE announced that it has been named a Leader in the 2023 Aragon Research Globe for Conversational AI in the Intelligen... |
| 06.04.2023 | NICE accelerates digital fluency with latest release | NICE accelerates digital fluency with latest release
NICE is introducing the Spring 2023 release of CXone, adding new AI-powered capabilities that accelerate digital fluency to help brands master CXi (customer experience interactions).
The ... |
| 03.04.2023 | NICE Delivers AI-Powered CX to Accelerate Smart Self-Service Adoption While Improving Employee Engagement and Efficiency with Launch of CXone Spring 2023 Release | NICE announced the Spring 2023 release of CXone, which adds new AI-powered capabilities that accelerate digital fluency to help brands master CXi (customer experience interactions). The new release unveils a comprehensive, well-rounded set ... |
| 28.03.2023 | NICE humanizes intelligent CX with the release of Enlighten Actions | NICE humanizes intelligent CX with the release of Enlighten Actions
NICE is introducing Enlighten Actions, allowing organizations to create smart and humanized CX through the integration of Enlighten AI and Generative AI.
Enlighten Actions ... |
| 28.03.2023 | NICE Announces Enlighten Actions, Creating Humanized AI-driven CX Powered by Generative AI | Enlighten Actions revolutionizes use of data and generative AI to pinpoint brand-specific actions to drive business growth
NICE announced Enlighten Actions, which allows organizations to create smart and humanized CX through the integration... |
| 27.03.2023 | Independent Research Firm Names NICE a Leader in Contact Center as a Service | NICE recognized as a Leader, receiving the highest scores in the current offering and strategy categories and the highest possible score in the market presence category
NICE announced that NICE has been recognized as a Leader in Contact Cen... |
| 16.03.2023 | NICE Surpasses Milestone of 1 Million Agents on CXone | NICE announced that CXone, the industry’s leading CX native cloud platform, has more than 1,000,000 agents and supervisors using the full breadth of its functionality. CXone provides leading organizations with full CXi (customer experience ... |
| 02.03.2023 | LanguageLoop Implements NICE CXone to Transform its Customer Experience Operations | LanguageLoop delivers frictionless mission-critical customer and employee experiences with NICE CXone
NICE announced that LanguageLoop has implemented NICE’s CXone cloud native platform to futureproof its customer experience operation and d... |
| 13.02.2023 | Kissterra Appoints Industry Veteran Udi Ziv as CEO | Kissterra, the world’s first insurance marketing operating system, announced the appointment of Udi Ziv as Chief Executive Officer. Ziv’s appointment empowers Kissterra to expand its rapid growth in the insurance sector and widen into new m... |
| 10.02.2023 | NICE and Cognizant partnership accelerates the adoption of advanced customer experience solutions | NICE and Cognizant partnership accelerates the adoption of advanced customer experience solutions
NICE and Cognizant are launching a global strategic go-to-market partnership to accelerate customer experience (CX) transformation—leveraging ... |
| 06.02.2023 | NICE Voice of Customer Placed First Overall on Frost Radar Growth Index | NICE demonstrates substantial growth driven by digital innovation in customer experience
NICE announced top placement in Frost & Sullivan’s Frost Radar Voice of Customer report for 2022. With over 50 global industry participants, NICE w... |
| 27.01.2023 | NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone | This pioneering integration of CXone Expert and OpenAI’s generative modeling enables consumers to resolve issues with human-friendly automated self-service
NICE, the worldwide leader in AI-powered self-service and agent-assisted CX software... |
| 03.01.2023 | NICE Robotic Process Automation Named a Technology Leader in 2022 SPARK Matrix | Quadrant Knowledge Solutions latest report on the RPA market identifies unique differentiators in NICE’s robust solution portfolio, including the AI-driven Automation Finder and Desktop Analytics.
NICE announced that it has been recognized ... |
| 03.01.2023 | NICE is First to Receive Highest Scores for Inaugural Digital Customer Service Use Case by Gartner | NICE recognized in 2022 Gartner Critical Capabilities for Contact Center as a Service
NICE announced that NICE has received the highest scores for Digital Customer Service Center, the newest use case included in the 2022 Gartner Critical Ca... |
| 26.12.2022 | 5 трендов в сфере продаж и маркетинга в 2023 году | Рост популярности RevOps
Внутренняя фрагментация процесса продаж долгое время вызывала препятствия на пути покупателя. Revenue Operations (RevOps) — один из способов его объединить. Эта бизнес-модель побуждает всех стремиться к одной цели —... |
| 19.12.2022 | NICE Applauded by Frost & Sullivan for Improving the Contact Center and Customer Experience (CX) with Its CXone Workforce Engagement Platform | CXone delivers extended digital-first reach, hyperpersonalization, true omnichannel with digital-to-voice elevation, real-time interaction, expanded self-service, and workforce engagement
SAN ANTONIO, Dec. 19, 2022 /PRNewswire/ -- Frost &am... |
| 16.12.2022 | NICE Launches ElevateAI, The Market Leading AI as a Service (AIaaS), to Make Every CX Application Smarter | ElevateAI provides on-demand access to NICE’s unrivaled CX data and AI via developer-friendly APIs
NICE announced the launch of ElevateAI, a new AIaaS solution that brings the power of Enlighten AI, its purpose-built CX AI, to the developer... |
| 05.12.2022 | NICE Named a Leader in Everest Group’s Robotic Process Automation PEAK Matrix | NICE RPA scored high on both ‘Vision and Capability’ as well as the ‘Market Impact’ axis in leading analyst’s RPA Assessment
NICE announced that NICE RPA (Robotic Process Automation) has been recognized as a ‘Leader’ in Everest Group’s Robo... |
| 01.11.2022 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates 1st November 2022 | This is our AI Daily Roundup today. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and hu... |
| 31.10.2022 | NICE Actimize Chosen to Provide Cloud-Based AML and Anti-Fraud Financial Crime Platform for UK-Based Target Group | NICE Actimize, a NICE business, announced that its AI and cloud-based Essentials anti-money laundering and anti-fraud solutions have been chosen by Target Group, a UK-based provider of business process outsourcing and operational transforma... |
| 31.10.2022 | IGT Solutions Selects NICE CXone to Deliver a Seamless Customer Experience for its Travel and Hi-Tech Brands | NICE announced IGT Solutions (IGT), a next-gen customer experience (CX) company, has chosen NICE CXone’s world-leading cloud CX platform to ramp up its operations, fostering seamless customer interactions in the Travel and Hi-Tech industrie... |
| 24.10.2022 | Güralp Systems Ltd secures £750,000 contract to supply University of Leicester with Certimus seismic stations | Certimus seismic station
Certimus seismic station with optional touch sensitive LCD screen
The 'any angle' seismometers will form part of the SEIS-UK Geophysical Equipment Facility. READING, BERKSHIRE, UNITED KINGDOM, October 24, 2022 /EINP... |
| 18.08.2022 | NICE expands partnership with Microsoft to deliver deeper collaboration | NICE expands partnership with Microsoft to deliver deeper collaboration
NICE is expanding its partnership with Microsoft to deliver the full power of CXone on Azure to create frictionless, personalized digital customer experiences.
NICE is ... |
| 11.07.2022 | Keep Your Customers Coming Backs With These Simple Guidelines | Share
Tweet
Share
Share
Email
It is a well-known fact that it is much easier to keep a customer than to find a new one. In order to keep your customers coming back for more, you must provide them with an excellent experience every time they... |
| 02.06.2022 | NICE Applauded by Frost & Sullivan for Optimizing Contact Center Efficiency, Reliability, and Flexibility with Its Comprehensive Workforce Management Suite | NICE's workforce management solution maximizes agent flexibility, delivers quality customer experience, reduces operational costs, enhances overall customer loyalty, and improves agent productivity.
SAN ANTONIO, June 2, 2022 /PRNewswire/ --... |
| 21.02.2022 | NICE India R&D teams power rapid global adoption of cloud native platforms reaching 4,500 enterprise customers | How do companies build a successful cloud business? Most developers will rightly answer that it requires a holistic approach from the architecture, operations and business, perspectives. Hence its critical that businesses choose a cloud nat... |
