Gamification and Machine Learning for Contact Centers We bring today?s reality to your contact center by using social media concepts and proven performance drivers to build intrinsic motivation and influence agent behavior that increases their level of engagement and optimizes team performance. Customers benefit from the power of their existing Genesys | ININ data to drive Machine Learning-based predictive analytics, allowing them to predict and prevent attrition and absenteeism while increasing peak productivity and workforce performance.
Member count: 11-50