| Date | Title | Description |
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| Sep 29, 2026 | Customer satisfaction averages range from 73% to 92% across 8 industries, according to Simplesat's 2026 benchmark report | We segmented this data by industry because averages hide things. Track your CSAT against your industry and against your own last quarter, and you'll have an honest read on where your support stands”
— Cory Brown, CEO of SimplesatSIOUX ... |
| Sep 8, 2026 | The Industry with the Best-rated Support is Among the Least Likely to be Recommended | Simplesat's 2026 CSAT & NPS benchmark report draws on 3.5 million survey responses.
You can have customers who rate every interaction highly and still won't recommend you. It's hard for support teams to hear, because clos... |
| Jul 7, 2026 | New Research: Businesses Accelerate Voice AI Investment while Consumers Demand Greater Accuracy and Human Support | New Research: Businesses Accelerate Voice AI Investment while Consumers Demand Greater Accuracy
National study from Botco.ai finds Voice AI adoption is accelerating, but long-term success depends on earning consumer trust.
The question is n... |
| Apr 30, 2026 | FICER Empowers Asia's Digital Backbone: Scalable Connectivity for the Future of Telecommunications at Asia Tech x Singapore - CommunicAsia 2026 | F520 OTN DWDM System & DCO Series for high-density fiber optic solutions and scalable urban backbones.
800G/400G & BiDi modules Advancing toward 5G Advanced and 6G for AI-driven data demands and resolving fiber exhaust in dense metr... |
| Apr 23, 2026 | Simplesat: AI support is creating a 'loyalty gap' | AI customer service boosts efficiency but misses loyalty: only 22% prefer AI experiences. Firms risk churn by tracking cost, not CSAT.
If you don't measure customer sentiment after AI interactions, you're flying blind — and you wo... |
| Mar 24, 2026 | SAFR and Anava Enable Edge-Based Facial Recognition on Axis Cameras | Edge-based Facial Rec on Axis Cameras
Bundled SaaS solution brings real-time facial intelligence to the Axis ACAP platform with reduced infrastructure demands
By reducing infrastructure complexity, this solution helps customers lower costs ... |
| Feb 26, 2026 | CJ BIO Publishes Clinical Study on BiomeNrich™ POST SZ075, a Postbiotic Ingredient Demonstrating Skin Improvement Benefits | SEOUL, South Korea, Feb. 26, 2026 /PRNewswire/ -- CJ BIO announced the publication of clinical research findings on its postbiotic ingredient, BiomeNrich™ POST SZ075, in an international peer-reviewed journal. The study strengthens the scie... |
| Jan 26, 2026 | Shaping the taste of tomorrow, today! | In recent years, a never-ending need for innovation has come to define the food and beverage industry.
That won’t be changing in 2026, either.
In fact, it looks to be more critical than ever.
Driven by ever-evolving trends and growing consu... |