Mode

Hello and welcome to the Mode community, we appreciate your support! We have created and published our Community Guidelines to maintain safe and effective collaboration amongst our users and team.

For specific account-related issues, please can we ask that you go directly via the in-app chat or drop an email to [email protected] where someone from our customer support team will be happy to help. The customer support hours are Mon-Fri 9am-8pm and weekends are 9am-5pm.

Across all of our platforms, we respect the views of our users and welcome you to share your experience or feedback but we also hope you can help us protect this community from content which is misleading, factually incorrect or harmful, we have a zero-tolerance policy for this behaviour.

We will not tolerate the following actions or behaviour:

- Posting content that is defamatory, fraudulent, false, misleading, indecent, obscene, vindictive, hateful, threatening or offensive
- Hate speech
- Posting the same or similar message multiple times
- Creating fake profiles or reviews to disseminate false or defamatory content
- Promote referral schemes or content for any other companies
- Breaching any applicable law or regulation

This is not an exhaustive list and subject to change.

If we feel that you have broken our Community Guidelines, it will result in a warning or an instant ban from the group or platform depending on the severity of how the rule has been broken and at Mode’s discretion.