Smarter and faster Customer Service
Customers churn because of bad experiences with Customer Service or bad experiences with products and services. Miuros helps companies reducing these two factors of churn by leveraging on a goldmine, the Customer Service data. Miuros develops an AI-based SaaS interfaced with existing Customer Service Management technologies (Salesforce, Zendesk , Freshdesk, ?) that makes customer service more efficient and faster by improving agents? productivity with tasks automation and recommendations, while delivering to management teams new actionable insights that only a data-scientist could produce. Most of all, Miuros helps Product and Marketing teams with improving their products and services by bringing to their attention the reasons why customers are in need for assistance or why they are not satisfied.
Location: United States, Lyon