Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies:
*Digital transformation and digital workplace
*Unified Communications & Collaboration (UCC)
*Customer Experience (CX) and contact center
*Artificial intelligence and analytics
There is no such thing as an “average day” here, and that’s what makes Metrigy so fun and enlightening (no burn out for us!) Analysts spend time conducting primary research with IT, customer experience (CX), and business leaders. Then, we get to watch the magic unfold by analyzing the data and learning what companies are doing, spending, using, and planning. Most importantly, we identify companies with measurable business success and evaluate what they’re doing that is different from those without the same level of business success.
We use the ensuing metrics and analysis in many ways. We advise enterprise IT and CX leaders on their technology strategies, technology decisions, and vendor selection. We also advise technology providers on their product strategies and marketing initiatives, and we produce research-based content.
In fact, we share the knowledge by creating lots of content overall, on our Web site, with media partners, and through our BrightTalk channel. And if our research isn’t exactly what you need, we conduct plenty of custom research to get you just the answers you need.
Overview
Mentions in press and media 22
| Date | Title | Description |
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| Jun 24, 2026 | Infobip ranked in top 25 of Fortune's Europe's Most Innovative Companies 2026 | A strong result highlighting Infobip's momentum in European tech innovation KUALA LUMPUR, Malaysia, June 24, 2026 /PRNewswire/ -- Global AI-first cloud communications platform Infobip has been ranked in the top 25 of Fortune's Eur... |
| May 21, 2026 | Consistently recognised: Infobip named a Leader in Gartner® Magic Quadrant™ for CPaaS again | Infobip positioned furthest for Completeness of Vision for the second year running KUALA LUMPUR, Malaysia, May 21, 2026 /PRNewswire/ -- In a market that evolves constantly, consistency is rare. Global AI-first cloud communications platform ... |
| Nov 7, 2025 | Infobip Shift 2025: One of Europe's Largest Developer Conferences Takes Place in Asia for the First Time | Expanding to a third continent and connecting developers across global tech hubs KUALA LUMPUR, Malaysia, Nov. 7, 2025 /PRNewswire/ -- Infobip Shift, one of the most attended developer conferences, was held in Asia for the first time, in Kua... |
| Oct 30, 2025 | Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers | Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, and AI-driven intent to connect callers to the best agent, reducing transfers and callbacks. Measurable wins include higher first-conta... |
| Oct 1, 2025 | Infobip and MoneyGram Haas F1 Team Bring Fans Closer to the Heart of Singapore's Jewel of Night Races | KUALA LUMPUR, Malaysia, Oct. 1, 2025 /PRNewswire/ -- Global cloud communications platform, Infobip and the MoneyGram Haas F1 Team are launching an interactive engagement platform to deepen fan connections during the race week. Powered by Wh... |
| Sep 3, 2025 | The key to AI-powered customer experience? Integration, trust, and the human edge, reveals new MIT Technology Review Insights report | CAMBRIDGE, Mass., Sept. 3, 2025 /PRNewswire/ -- A new report by MIT Technology Review Insights reveals how brands can deliver enhanced customer experience, balancing AI with the human touch. The new report, "The connected customer,&quo... |
| Aug 22, 2025 | Five9 Earns Multiple Metrigy Honors for Business Success and CX Innovation | Five9 (NASDAQ: FIVN), a leading provider of the Intelligent CX Platform, today announced a triple recognition from Metrigy in 2025: MetriStar Top Provider for Contact Center-as-a-Service (CCaaS), MetriStar Top Provider for Workforce Engagem... |
| Aug 21, 2025 | 8×8 Bridges CX Expectation Gap with AI Engagement and Personalization | Customer expectations keep rising, but most companies are falling short. Metrigy research shows 76% of businesses surveyed believe their service is improving, yet only 36% of consumers agree. That gap is costing companies customers and reve... |
| Aug 13, 2025 | Infobip Positions AI as the New Standard for Customer Experience in Asia-Pacific | KUALA LUMPUR, Malaysia, Aug. 13, 2025 /PRNewswire/ -- Infobip, the global cloud communications platform, today launched its latest report – The AI Advantage: How Leading Brands Thrive in a 24 x 7 Customer World – providing fresh insights in... |
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FAQ about Metrigy
When was Metrigy founded?
Metrigy was founded in 2002.
What has the press written about Metrigy?
Parsers VC has collected 22 articles mentioning Metrigy, among them “Infobip ranked in top 25 of Fortune's Europe's Most Innovative Companies 2026” (Jun 24, 2026) and “Consistently recognised: Infobip named a Leader in Gartner® Magic Quadrant™ for CPaaS again” (May 21, 2026).
Is Metrigy still active?
Yes, Metrigy is active; its latest activity on Parsers VC dates from Oct 21, 2026.