Startups
MetaOption is an I.T. company reckoned for its path-breaking technology and advanced business solutions. Owing to our state-of-the-art technology we are able come up with the most advanced solution to effectively manage complex operations of your business enterprises. MetaOption’s huge success in the I.T. industry is endured upon a clear vision of fulfilling the client requirements; ROI based solutions & dedicated teamwork.
MetaOption SharePoint Case Management System is one such product we take great pride in! It is a SharePoint based ticketing tool that perfectly fits the need of our clients from various sectors. The tool itself suits the premise of Microsoft SharePoint 2010, 2013 and Office365.
MetaOption being a Microsoft Gold Certified partner, have a dedicated and qualified team that helps you to get the most out of the Microsoft product. Our years of devotion and innovative approach made us to gain a trustworthy name for providing an advanced solution all over the globe. Moreover, we maintain long-term relationships with our existing clients, assisting them to attain their business conclusions by providing outstanding services for their complete business operation.
Exclusive feature of MetaOption’s SharePoint Case Management System
For every business enterprises, nourishing strong relationship with the client is one of the most important factors to grow in any competitive market. MetaOption SCMS is one such solution for case management and ticketing tool requirements for all size of business enterprises that helps you to gain customer satisfaction.
Our Exclusive Feature of SharePoint Case Management System is:
• Informative & Customizable Dashboard
MetaOption SCMS offers a complete platform for fulfilling management requirements all kind of systems. This exclusive dashboard contain all the important tracking tools and information tabs, that let the user to easily view and track the tickets, view status & email logs, easily check user performance, assign action against priority ticket and many more.
• Intake of New Tickets via E-Mails
This is one of the most advanced features included to the MetaOption SCMS. This advanced feature allows your helpdesk to intake new tickets directly through emails sent by the customers & clients. This advanced feature generates new ticket automatically, once the mail is received.
• Secured Access to Confidential Data
As our online Case Management is developed on SharePoint, it is one of the most secured platforms. Hence, it very obvious that all the data and ticket information entered on MetaOption SCMS is highly secured against any potential external threats.
• Track Ticket Status
MetaOption SCMS is an advanced ticketing System, which in houses various tools and features, out of which ticket tracking bar is very helpful.
The admin/user can find a dedicated ticket tracking bar, available on each and every page of the advanced Case Management system. Just enter ticket number on this bar, and you can view all the details related to ticket on your screen.
• Advanced Filter Tool
MetaOption SCMS incorporates Advanced Filter Tool that helps the user to categorically filter all the tickets as per their requirement. This advanced tool permits filtering of tickets for various fields, including:
Priority
Ticket Status
Start Date
End date
Number of records
• Cloud Support
MetaOption SCMS is an advanced and innovative platform that makes use of secured Cloud storage for storing all ticketing database. We offer unlimited Cloud storage facility in one of our SCMS package, which allow the user to efficiently store all important and confidential databases securely on the Cloud.
• Custom Fields
It is one of advanced and useful features of the MetaOption SharePoint case management System. The user will find a “Manage Custom Fields” option which allows him/her to easily add or delete custom field in the ticket. Moreover, using this ticketing system user can modify the custom fields in the ticket as per their requirement.
• Admin Tab
The dashboard of our SCMS consists of an Admin Panel that offers various powers to the Admin. Through this power, admin can add new users or remove them, modify their accessing rights, customize ticket number format or can change signature settings and can easily manage custom fields.
• Email Notification
MetaOption SCMS automatically sends a notification mail for every new ticket generated, to the customer as well as concerned people in the organization. This mail incorporates a tracking link, with the help of which customer can easily view or respond to the added ticket.
• Personalized Software Training
It’s an additional support that we offer to our client. After the deployment of SCMS, impeccable software training is given that helps our client to easily access this innovative technology for their business growth.
MetaOption SharePoint Case Management System is one such product we take great pride in! It is a SharePoint based ticketing tool that perfectly fits the need of our clients from various sectors. The tool itself suits the premise of Microsoft SharePoint 2010, 2013 and Office365.
MetaOption being a Microsoft Gold Certified partner, have a dedicated and qualified team that helps you to get the most out of the Microsoft product. Our years of devotion and innovative approach made us to gain a trustworthy name for providing an advanced solution all over the globe. Moreover, we maintain long-term relationships with our existing clients, assisting them to attain their business conclusions by providing outstanding services for their complete business operation.
Exclusive feature of MetaOption’s SharePoint Case Management System
For every business enterprises, nourishing strong relationship with the client is one of the most important factors to grow in any competitive market. MetaOption SCMS is one such solution for case management and ticketing tool requirements for all size of business enterprises that helps you to gain customer satisfaction.
Our Exclusive Feature of SharePoint Case Management System is:
• Informative & Customizable Dashboard
MetaOption SCMS offers a complete platform for fulfilling management requirements all kind of systems. This exclusive dashboard contain all the important tracking tools and information tabs, that let the user to easily view and track the tickets, view status & email logs, easily check user performance, assign action against priority ticket and many more.
• Intake of New Tickets via E-Mails
This is one of the most advanced features included to the MetaOption SCMS. This advanced feature allows your helpdesk to intake new tickets directly through emails sent by the customers & clients. This advanced feature generates new ticket automatically, once the mail is received.
• Secured Access to Confidential Data
As our online Case Management is developed on SharePoint, it is one of the most secured platforms. Hence, it very obvious that all the data and ticket information entered on MetaOption SCMS is highly secured against any potential external threats.
• Track Ticket Status
MetaOption SCMS is an advanced ticketing System, which in houses various tools and features, out of which ticket tracking bar is very helpful.
The admin/user can find a dedicated ticket tracking bar, available on each and every page of the advanced Case Management system. Just enter ticket number on this bar, and you can view all the details related to ticket on your screen.
• Advanced Filter Tool
MetaOption SCMS incorporates Advanced Filter Tool that helps the user to categorically filter all the tickets as per their requirement. This advanced tool permits filtering of tickets for various fields, including:
Priority
Ticket Status
Start Date
End date
Number of records
• Cloud Support
MetaOption SCMS is an advanced and innovative platform that makes use of secured Cloud storage for storing all ticketing database. We offer unlimited Cloud storage facility in one of our SCMS package, which allow the user to efficiently store all important and confidential databases securely on the Cloud.
• Custom Fields
It is one of advanced and useful features of the MetaOption SharePoint case management System. The user will find a “Manage Custom Fields” option which allows him/her to easily add or delete custom field in the ticket. Moreover, using this ticketing system user can modify the custom fields in the ticket as per their requirement.
• Admin Tab
The dashboard of our SCMS consists of an Admin Panel that offers various powers to the Admin. Through this power, admin can add new users or remove them, modify their accessing rights, customize ticket number format or can change signature settings and can easily manage custom fields.
• Email Notification
MetaOption SCMS automatically sends a notification mail for every new ticket generated, to the customer as well as concerned people in the organization. This mail incorporates a tracking link, with the help of which customer can easily view or respond to the added ticket.
• Personalized Software Training
It’s an additional support that we offer to our client. After the deployment of SCMS, impeccable software training is given that helps our client to easily access this innovative technology for their business growth.
Overview
Location
United States, New Jersey, Jersey City
Employees
51-200
Phone
+1 888-745-3321