Startups
Led by our customers’ needs, managed by our founders: We are over 100 Luwarians in Switzerland, the UK, Germany, the USA and Belarus with a passion for modern technology and excellent customer service. In close partnership with Microsoft, we expand their communication platforms to connect employees and customers across all channels. With over 10 years of experience in software development and customer service, we support our clients worldwide to actively shape their customer experiences.
Overview
Location
Switzerland, Zurich
Employees
51-200
Founded date
2010
Mentions in press and media 12
| Date | Title | Description |
| Sign up to see | Sign up to see | Sign up to see |
| Oct 1, 2026 | Luware Introduces NimbusOne Client Following Microsoft Unify Certification | ZURICH, SWITZERLAND, October 1, 2026 /EINPresswire.com/ -- • Luware Nimbus is Luware's cloud contact center platform for Microsoft Teams. Its new Luware NimbusOne client lets agents work directly in their CRM or in a customizable agent desk... |
| Feb 24, 2026 | Luware modernises SIX’s financial market communications with cloud-native efficiency and compliance | Microsoft Teams-native call management and recording replace legacy systems while preserving long-term auditability LONDON, UNITED KINGDOM, February 24, 2026 /EINPresswire.com/ -- Luware, a leading provider of customer service and complianc... |
| Nov 26, 2025 | Luware Nimbus Companion ensures AI-driven customer service is accessible | Luware Nimbus Companion ensures AI-driven customer service is accessible Luware, a leading provider of customer service and CX solutions built natively on Microsoft Teams, is unveiling the Luware Nimbus Companion—a communication and product... |
| Nov 20, 2025 | The New Luware Nimbus Companion Makes AI-Driven Customer Service More Accessible | a leading provider of customer service and CX solutions built natively on Microsoft Teams, announced the upcoming launch of the Luware Nimbus Companion. The Companion is a groundbreaking communication and productivity upgrade that extends t... |
| Sep 2, 2025 | Kent County Council improves call answer rate by 44% with Luware Nimbus | Queue time down to 30 seconds and first call resolution improved with Luware’s contact centre solution LONDON, UNITED KINGDOM, September 2, 2025 /EINPresswire.com/ -- Kent County Council has significantly improved the efficiency and respons... |
| Jul 15, 2025 | Luware Expands Global Footprint with North American Headquarters in New York | Larry Robinson, head of US sales, Luware Larry Robinson to lead U.S. operations and support existing and future customers in the region NEW YORK, July 15, 2025 /PRNewswire-PRWeb/ -- Luware, a leading provider of customer service solutions b... |
| Jun 20, 2025 | Luware releases Virtual User, an AI-powered capability that empowers contact center agents | Luware releases Virtual User, an AI-powered capability that empowers contact center agents Luware, a leading provider of customer service solutions built natively on Microsoft Teams, is introducing Virtual User, a new feature designed to re... |
| Jun 19, 2025 | Luware launches Virtual User: AI-powered automation for contact centres | New feature includes smarter routing, sentiment detection and language recognition ZURICH, SWITZERLAND, June 19, 2025 /EINPresswire.com/ -- Luware, a leading provider of customer service solutions built natively on Microsoft Teams, today an... |
| Mar 18, 2025 | Luware launches Luware Nimbus Power, delivering the next-generation of Teams-integrated contact centers | ZURICH, SWITZERLAND, March 18, 2025 /EINPresswire.com/ -- Luware, a leading provider of customer service solutions built natively on Microsoft Teams, today announces it is among the first contact center vendors to utilize the recently launc... |
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FAQ about Luware
When was Luware founded?
Luware was founded in 2010.
What has the press written about Luware?
Parsers VC has collected 12 articles mentioning Luware, among them “Luware Introduces NimbusOne Client Following Microsoft Unify Certification” (Oct 1, 2026) and “Luware modernises SIX’s financial market communications with cloud-native efficiency and compliance” (Feb 24, 2026).
Is Luware still active?
Yes, Luware is active; its latest activity on Parsers VC dates from Oct 14, 2026.