| Date | Title | Description |
| 29.10.2024 | Sinch's New SIP Trunking: A Double-Edged Sword in Communication | In the fast-paced world of business communication, Sinch is making waves. The company recently launched its Elastic SIP Trunking solution, a service designed to enhance scalability, reliability, and cost-efficiency. This innovation is a bea... |
| 29.10.2024 | Sinch Launches Elastic SIP Trunking for Scalable, Reliable, and Cost-Efficient Communication | Sinch Launches Elastic SIP Trunking for Scalable, Reliable, and Cost-Efficient Communication
Tue, Oct 29, 2024 09:00 CET Report this content
ATLANTA, Georgia and STOCKHOLM, Sweden – October 29, 2024 – Sinch (Sinch AB (publ) – XSTO: SINCH), ... |
| 29.10.2024 | Sinch Launches Elastic SIP Trunking for Scalable, Reliable, and Cost-Efficient Communication | ATLANTA and STOCKHOLM, Oct. 29, 2024 /PRNewswire/ -- Sinch (Sinch AB (publ)) (XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, announces its Elastic SIP Trunking solution, available... |
| 10.10.2023 | NICE inicia aquisição da LiveVox para adicionar IA na comunicação | A NICE, de desenvolvimento de software, assinou um acordo definitivo para adquirir a LiveVox, provedor líder de divulgação proativa orientado por IA. Juntas, NICE e LiveVox ajudarão as empresas a acelerar a migração de suas operações CX par... |
| 13.04.2023 | LiveVox Named An Innovation Leader In Frost Radar For The North American Enterprise Cloud Contact Center Market | Frost & Sullivan recognizes LiveVox for its single pane of glass view for agents, competitive total cost of ownership (TCO), and robust security and reliability
LiveVox, a proven cloud CCaaS platform built to transform contact center pe... |
| 28.03.2023 | LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience | Customized integration between LiveVox’s contact center and CGI’s CACS X default management solution will be on display this month at Consumer Bankers Association’s annual industry event, CBA Live
LiveVox announced a partnership with CGI to... |
| 28.09.2022 | Livevox Helps Women in Consumer Finance Conference Inspire through Career Stories | You can’t be what you can’t see, so WCF provides a platform for a diverse group of women to share their journeys and how they’ve overcome obstacles
WCF has created an important platform and is well aligned with our belief that tomorrow’s te... |
| 06.04.2022 | Airtable vs Trello: Project management software comparison | Image: Getty Images/iStockphoto/jacoblund
If you’re evaluating project management tools, there’s a good chance you’ve come across Airtable and Trello. Both project management tools have convenient and user-friendly features that help teams ... |
| 09.02.2022 | LiveVox : What is Contact Center as a Service (CCaaS)? Your 2 Minute Guide | CCaaS stands for Contact Center as a Service and is a cloud-based service that integrates software for the contact center. This is in place of on-premise services and is a great option for modern-day contact centers looking to scale up oper... |
| 07.02.2022 | LiveVox : This One Everyday Thing Can Boost Your Contact Rates Over 70% | Managers are constantly looking over all sorts of KPIs and contact rates are easily one of the best ways they can tell if they are running a successful operation. Contact rates are generally measured by dividing the number of individuals wh... |
| 04.02.2022 | Why Some Business Still Choose PBX: Benefits & Cost | A PBX, or Private Branch Exchange, is one of the most common phone system setups that small businesses rely on. It allows employees to make, receive, and transfer calls outside of the building and amongst each other using different extensio... |
| 04.02.2022 | LiveVox : Top 5 Tips to Hacker-Proof Your IVR Payment System | An IVR payment system allows companies to offer customers an alternative way to make a payment, especially when they may not feel comfortable giving their credit card or bank information to an agent over the phone. Despite this extra layer ... |
| 03.02.2022 | LiveVox Profiled In Frost & Sullivan Buyer's Guide Excerpt: How Our AI-Powered Omnichannel Keeps Customers Front & Center | The Frost & Sullivan 2021 Buyer's Guide analysis of the LiveVox customer engagement platform considered LiveVox's software strengths and weaknesses against top competitors and market demands. Frost & Sullivan reviewed primary and se... |
| 03.02.2022 | LiveVox : What's the Difference Between On-prem and Cloud PBX? | The debate between on-premise and cloud PBX phone setups has been going on for as long as they've both been available. With the phasing out of PSTN (Public Switchboard Telephone Networks) over the last decade, companies have turned to PBX p... |
| 03.02.2022 | Voice IVR in 2022: The Most Common Requests from Customers in 2022 | IVR phone services can have many benefits for companies. When you automate the way your business receives customer phone calls then you can ensure the same level of service for every call.
IVR can allow organizations to reduce operating cos... |
| 03.02.2022 | PBX vs. VoIP: What is the Difference Between Them? | A business has to have a phone system, no doubt about it. However, choosing the type of phone system is no easy feat. There are so many options out there now that it really requires some serious thought to pick the best option.
If you have ... |
| 31.01.2022 | Hybrid Cloud Strategy: The Best of Both Worlds | Interactive voice response (IVR) systems have gained a poor reputation. This is largely due to their inability to meet customers at their point of need and make resolution easy.
Legacy IVR's operate on fixed hardware that can take a long ti... |
| 27.01.2022 | LiveVox : Is Your IVR Solution PCI Compliant? Top 5 Ways to Secure Virtual IVR Solutions | While it may be hard to believe in the current digital age, many business transactions still take place over the phone. These transactions include those like customer service, order placements, sales, bill payments, and much more.
Many of t... |
| 20.01.2022 | LiveVox : The Best PBX Phone System for SMB Flexibility | Any established business, with several employees, will want to have a PBX phone system to facilitate phone calls. This applies even to small or medium businesses, especially as they continue to grow.
Having an effective communication method... |
| 14.01.2022 | Customer Service Improvement Strategies: 5 Plays to Make Your Contact Center Your Brand's Mission Control Center | Providing excellent customer service should always be one of the top priorities of any contact center. Generally, customers are contacting a company to either make a complaint or resolve an issue. Being representatives of the brand, agents ... |
| 13.01.2022 | LiveVox : 5 Ways Customer Expectations for Retail Banking & Payments Have Changed in 2022 | Let's be honest: customer expectations for modern retail banking and payments were already in question before the pandemic.
But the pandemic has undoubtedly been a catalyst for digitizing financial practices. And customer behavior changes h... |
| 12.01.2022 | Evolving to the Multiexperience Era: How to Go Beyond Channel Thinking | Omnichannel is a buzzword that has been used so often over the last two decades that its existence is taken for granted by customers and its meaning has been obscured by brands. By 2022 it's second nature for businesses to offer multiple ch... |
| 06.01.2022 | LiveVox : 2022 Must-Haves for Remote Customer Service Teams | Over the last two years, we've seen a rapid increase in remote work and expectations for work-from-home options. In 2022 it's clear a hybrid setup is most favorable for workers across many industries. Contact centers have been no exception.... |
| 04.01.2022 | WFO in the Contact Center: 5 Ways Quality Management Can Improve Agent Engagement | WFO in the contact center- what is it, how can it help managers work smarter and not harder, and what are some pointers for implementation?
These are all good questions, and definitely, ones being asked by contact center managers feeling th... |
| 30.12.2021 | LiveVox : The Do's and Don'ts of Creating Contact Center Efficiency | A typical contact center is usually buzzing with noise, activity, and excitement. Agents are interacting with customers, trying to help them find a solution to their problems. It can be quite easy for a contact center's operational efficien... |
| 29.12.2021 | Intelligent Virtual Agents: IVA Software & Service Guide | Learn more about virtual agent software and services for your call center and customer support team. In this post you learn what a virtual agent is, how an intelligent virtual agent can help your business, how to measure IVA success over ti... |
| 23.12.2021 | LiveVox : Differences in Inbound & Outbound Custer Service in 2022 (Updated) | What does a transformational inbound customer service strategy look like and how does it differ from an outbound strategy?
When a customer calls into your contact center they have a task they want to see accomplished. Ideally, that task is ... |
| 22.12.2021 | LiveVox : Tips for Collecting Omnichannel Customer Feedback | Collecting and acting on omnichannel customer feedback is absolutely vital for any business that wants to thrive in today's market.
Companies need to keep in mind that price and product are no longer the leading way to get a loyal customer ... |
| 18.12.2021 | LiveVox : The Benefits of Using IVR Software | In the old days, when you called a business, you'd reach the company's switchboard. A friendly voice would answer, find out why you were calling, and manually insert a pair of phone jacks into the appropriate plugs to transfer you to the ri... |
| 16.12.2021 | LiveVox Spotlight: Olga Lazareva, Sr. Director of Shared Tech Services, On Growing Your Career | From fine tuning LiveVox's corporate IT operations to keeping large-scale projects on track across the entire organization, every aspect of LiveVox's strategic data-driven innovation has been thoughtfully curated by Olga Lazareva, Senior Di... |
| 09.12.2021 | LiveVox : This Is Your Pathway to Accelerating AI Adoption | Given the scarcity of data science and engineering talent, how will AI ever reach its full potential at scale?
Last month, Google introduced Pathways, a "next-generation AI architecture" which promises to help solve the problem of... |
| 08.12.2021 | LiveVox : Blueprint for A Next-Generation Contact Center | There was a time when the phone was the primary mode of communication for most people. During this time, traditional contact centers thrived.
Now, most of our communication habits have evolved. We rely on a number of devices and channels to... |
| 03.12.2021 | LiveVox : How to Observe International Day of Persons with Disabilities | What is the International Day of Persons with Disabilities?
The annual observance of the International Day of Persons with Disabilities was announced in 1992 by the United Nations General Assembly. According to the UN, the observance of the... |
| 02.12.2021 | LiveVox : Achieving and Maintaining a Dynamic Customer Engagement Strategy | An effective customer engagement strategy leads to more satisfying customer experiences, more effective marketing campaigns, and more profitable performance all year long. It ensures that customers interact with and purchase from your brand... |
| 01.12.2021 | Help Customers Help Themselves: Quick Guide to Self-Service Strategy | People now expect to get answers immediately. When it comes to customer support, modern customers are no longer satisfied with picking up a phone for resolutions. This route takes too long and results in a poor customer experience.
As an ex... |
| 30.11.2021 | LiveVox : How to Map the Call Center Customer Journey | Great service depends on understanding your customer. You need to have a clear idea about who they are and what they want. This knowledge forms the basis for service that is personalized and can meet customer expectations.
Creating a servic... |
| 17.11.2021 | LiveVox : How to Amplify Results With a Data-Driven Culture | The contact center is the face of your business. Every service call or request for support from a customer is an opportunity to turn service into sales.
With the rapid pace of change, businesses have undergone in the last two years digital ... |
| 16.11.2021 | LiveVox : Do More or Spend Less to Improve Customer Service? | Improving the service you provide to your customers is something you should continuously work at. No matter if you can already boast high satisfaction rates, there is always room for improvement.
The debate rages on over the best way to imp... |
| 12.11.2021 | LiveVox Announces Third Quarter 2021 Financial Results - Form 8-K | LiveVox Announces Third Quarter 2021 Financial Results
Third quarter total revenue of $30.5 million, up 20.2% year-over-year
Third quarter contract revenue of $23.1 million, up 26.3% year-over-year
SAN FRANCISCO, CA - November 11, 2021 - Li... |
| 10.11.2021 | Why Remote Work Is Tough on Contact Center Supervisors | Frontline supervisors have often been described as the contact center linchpin. They connect agents to the organization's vision and goals while providing the support that drives productivity, engagement, and positive customer outcomes.
The... |
| 09.11.2021 | LiveVox Webinar Featuring Forrester: Make the Move From Cost Center to Profit Center | Contact centers continue to struggle with transforming their customer service operations from a necessary business expense to a growth-driving profit engine.
In "Making the Move From Cost Center to Profit Center," a free webinar h... |
| 27.10.2021 | Your Guide to SMS & Push Notifications | Businesses can use mobile text alerts to stay in touch with prospects, grow their sales, alert subscribers to special events, remind customers to pay their bills, and more. Unlike other marketing channels, messages sent via SMS are almost a... |
| 26.10.2021 | What is the TRACED Act? | Signed into national law at the end of 2019, the TRACED Act gives consumers greater protection from unwanted solicitations by phone and text message. It also gives law enforcement agencies greater capabilities to pursue and punish those who... |
| 26.10.2021 | LiveVox rings the Nasdaq closing bell | Today, LiveVox put the bow on its journey to becoming a public company as our CEO and co-founder Louis Summe rang the Nasdaq closing bell and gave a speech at the exchange. You can find his complete remarks below:
"We are so proud to b... |
| 21.10.2021 | LiveVox : Cloud vs. On-Premise Call Centers | Traditionally, call centers have been located in a distinct physical space that houses not only the agents working the phone system but the hardware, software, and infrastructure needed to make the call center function. More and more, howev... |
| 20.10.2021 | LiveVox : What is a Cloud-Based Call Center | Customer service is a defining factor in the customer experience, influencing everything from a customer's purchasing decisions to their brand loyalty. You can't provide top-notch customer service without a simple, reliable way for customer... |
| 19.10.2021 | Flexible Scheduling: Tips to Engage and Retain Your Agents | Every generation enters the workforce with a different set of values and expectations. Millennials, who now make up over one-third of the U.S. workforce, have been a driving force for increased flexibility in the contact center.
To be sure,... |
| 18.10.2021 | LiveVox : Tales From the Contact Center Crypt | The customer journey can be a frightful one, filled with a gauntlet of ghastly experiences.
Neverending wait times.
Phone tree trapdoors.
Dead-eyed agents repeating the same questions.
Oh, my!
It's downright chilling. If you don't want to b... |
| 18.10.2021 | LiveVox Launches SmartStart Program, Powering Speed-to-Value for Contact Centers | LiveVox Holdings, Inc., a leading cloud-based provider of customer service and digital engagement tools, launched the SmartStart Program. The new portal gives customers quicker access to essential LiveVox applications, including customer en... |
| 14.10.2021 | CX Round-Up: Must Reads for Customer Service | Most Brands have figured out that they need to have good customer service if they are to survive in this market. Customers now have so many options to shop that it takes more than having a stellar product to keep their loyalty. It doesn't t... |
| 13.10.2021 | LiveVox : How Do AI Virtual Agents Lower Customer Service Costs? | Labor costs are the most expensive line item in anyone's cost sheet. With organizations spending over $350B on customer service collectively, many are looking to AI and virtual agents to flatten overhead costs. That's why AI-enabled virtual... |
| 07.10.2021 | LiveVox : How Sales and Marketing Teams Differentiate with Great Service | Many companies invest a significant amount of time and money on fancy bells and whistles or flashy marketing campaigns to win customers, but research shows this isn't necessarily the best use of resources. These days, an exceptional custome... |
| 06.10.2021 | LiveVox : How To Use CX Data Analysis For The Biggest Impact | Most business leaders would agree that customer experience data is a valuable source of information. The insights from it can be used to drive positive business outcomes like repeat purchases and increased brand loyalty. And yet, understand... |
| 04.10.2021 | LiveVox : 3 Common AI Challenges & How to Avoid Them | Artificial intelligence is expected to contribute an estimated $15.7 trillion to the global economy by 2030, with the potential to boost the GDP of local economies by as much as 26%. The number of enterprises developing AI solutions and hel... |
| 01.10.2021 | Checklist: How to Craft the Perfect Customer Service Email | You have to have high standards when it comes to customer service because 30% of customers will walk away after just one bad experience.
This means you can't afford for a single area of your customer communications to go overlooked when all... |
| 29.09.2021 | LiveVox : How to Improve Your Quality Process with Speech Analytics | Your quality process is what keeps your contact center functioning at the level you and your customers expect. It is imperative to be able to accurately measure how effective your processes are.
You can use customer surveys, call recording,... |
| 22.09.2021 | AI in the Contact Center: How the Agent Wins | AI: Artificial Intelligence. We've all heard the term, and most of us use AI on a daily basis. Does your phone use face recognition technology to unlock its screen? Have you ever deposited a check through your mobile banking app?
The social... |
| 08.09.2021 | LiveVox : Customer Service for Different Generations | Understanding the intricacies of customer identity is the linchpin of successful personalization in the contact center. If you're looking to tailor customer service for different generations, then what follows will be particularly helpful.
... |
| 07.09.2021 | Customer Segmentation Through Your CRM: 5 Ways to Do It | 'A shot in the dark.' We've all heard that phrase before. You create a magical marketing campaign, send it to a list of 3000+ prospects and customers, and wait to see who opens your message and contacts you.
However, your inbox is not movin... |
| 25.08.2021 | Data Breaches and Customer Privacy: Can Your QA Scorecards Create Stronger Security? | Protecting customers' privacy needs to be a top priority for every company in 2021. Living in this digital age means that it's easier than ever to hack systems and steal someone's information.
Contact centers, especially, are constantly han... |
| 24.08.2021 | LiveVox : What Are Important Call Center Metrics? | Each process in your call center is an important link in your customer service supply chain. You can optimize the service you provide to your customers by making sure each link is as strong as possible.
Several staple metrics let you measur... |
| 19.08.2021 | LiveVox : Announces Second Quarter 2021 Financial Results (Form 8-K) | LiveVox Announces Second Quarter 2021 Financial Results
Second quarter total revenue of $28.9 million, up 28.5% year-over-year
Second quarter contract revenue of $22.4 million, up 34.4% year-over-year
SAN FRANCISCO, CA - August 12, 2021 - L... |
| 18.08.2021 | LiveVox : Why AI-Powered Speech Analytics is a Secret Weapon in the Contact Center | AI-powered speech analytics reveals hidden insights in the calls your contact center receives. These insights help you create a better experience for your customer and a more efficient system.
Speech analytics is not just a conversation tra... |
| 12.08.2021 | LiveVox : Why Customer Obsession is the Key To A Strong Post-Pandemic Comeback | What does it take for businesses to thrive in a post-pandemic world?
Is it top-of-the-line products? Door-busting deals? Enticing discounts? Fancy perks?
While all of these can certainly contribute to a successful business model, there's on... |
| 10.08.2021 | LiveVox : Amid the Pandemic, New Credit America Brought a Human Touch to Personal Finance. Here's How They Did It. | While other financial institutions provided blanket deferment options in response to the coronavirus pandemic, NCA decided to come up with a different approach - one that aligned with its mission to assist consumers with restoring their fin... |
| 06.08.2021 | LiveVox’s Next-Gen Contact Center Platform Delivers 229% ROI According to Total Economic Impact Study | Independent study evaluates the financial impact of deploying LiveVox’s Blended Omnichannel and purpose-built CRM together for improved agent and customer experience
LiveVox Holdings, Inc, a leading cloud-based provider of customer service ... |
| 04.08.2021 | LiveVox : How to Create an Automated Loan Origination Process System | Automation helps to eliminate inconsistencies and streamline processes. It standardizes the execution of tasks in your organization. Automation can also help you draw correlations between different sets of data for insight into how you can ... |
| 28.07.2021 | LiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits | 2nd Edition of the Study Finds That Technology, Training, and Building an Agent Community Are Keys to a Successful Hybrid Work Model for the Future
LiveVox Holdings, Inc, a leading cloud-based provider of customer service and digital engage... |
| 26.07.2021 | LiveVox : How Will AI in the Contact Center Help You Understand Your Customers? | Not seeing meaningful results from your AI strategy or looking to get started with AI? While it has become a key initiative for many contact centers, businesses are still not seeing the ROI they expect from AI across their customer service ... |
| 20.07.2021 | LiveVox : How Workforce Optimization Puts Supervisors in the Driver's Seat to Achieve Omnichannel Excellence | Integrating CX platforms with agent performance enhancement tools will help contact centers gain valuable data that can improve customer interactions, finds Frost & Sullivan
SANTA CLARA, Calif. - July 13, 2021- An important outcome of t... |
| 20.07.2021 | LiveVox : Do You Need a Virtual Agent? Here are the Top 12 Reasons to Get One | Do you need a virtual agent? That depends: do you want to automate answers for routine questions, resolve repeat issues, and free up valuable customer or agent time?
LiveVox lets you incorporate a no-code virtual agent that mimics, enhances... |
| 19.07.2021 | LiveVox : How To Increase CSAT Scores | Your customer satisfaction score, or CSAT score, is a direct indicator of how satisfied a customer is with your products and services or with interaction with your brand. Usually expressed as a percentage, the CSAT score is one of the top m... |
| 08.07.2021 | LiveVox : How to Manage Agent Performance Using Call Center Analytics | Call center analytics play a vital role in the success of your organization.
Call center performance depends on the kind of experience being provided. Whether customers reach out to take care of a routine task or with a complaint, they expe... |
| 08.07.2021 | On-Demand Webinar: The Remote Tipping Point — Is Work from Home Here to Stay? | Remote work has become a core aspect of contact center operations but the latest research indicates that there are disparities between how contact center managers perceive work from home and how it has actually impacted operational performa... |
| 14.12.2020 | Digital.com Announces Best Call Tracking Software of 2021 | SEATTLE (PRWEB) December 14, 2020
Digital.com, a leading independent review website for small business online tools, products, and services, has announced the best call tracking software of 2021. The top solutions were selected based on cor... |
| 27.01.2020 | LiveVox Announces Acquisition of SpeechIQ | SAN FRANCISCO–(BUSINESS WIRE)–January 27, 2020–
LiveVox, the leading provider of customer service and digital engagement tools, today announced the acquisition of SpeechIQ.
SpeechIQ is an AI-driven speech analytics and quality assurance pla... |
| 10.12.2019 | LiveVox Buys Teckst | LiveVox, a San Francisco, CA-based provider of customer service and digital engagement tools, acquired Teckst, a provider of an enterprise messaging platform that enables real-time interactions across all major and emerging messaging channe... |
| 10.12.2019 | LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise | LiveVox U-Series offering pushes deeper into digital engagement.
SAN FRANCISCO–(BUSINESS WIRE)–December 10, 2019–
LiveVox, the leading provider of customer service and digital engagement tools, today announced the acquisition of privately-h... |
| 19.06.2007 | LiveVox raises $7.1M for voice “portal” | LiveVox, a San Francisco provider of voice “portal,” a place where a company can manage its voice applications to stay in touch with customers, has raised $7.1 million in a fifth round of funding.
The announcement is here.
R&D Bauer Ven... |
