KODIF

Kodif is a low-code customer support automation platform powered by GPT4 & Generative AI that enables non-technical teams to build and maintain self-service customer support automation without engineers. Has 4 serial entrepreneur cofounders from Stanford, Uber, Amazon, Walmart, and Plug and Play. Kodif's founding CTO, Norm Usenkanov, initially created this platform for Uber/Uber Eats which has now handled over 600m customer requests. Kodif has 10+ customers and is able to scale with large enterprises. Here are the use cases: 1. AI Agent Assistant: Turn any multi-step agent workflow into a one-click action and enable agents with automation to reduce average handling time and improve agent morale 2. Omni-channel Self-service customer support automation powered by AI. It enables customers to self-serve over their preferred channel of communication: sms, email, voice and chat 2. Proactive Outreach: move from reactive mode to proactive by notifying your customers about late delivery, order, status, or special offers 4. Risk and Fraud Prevention: Leverage contextual customer data and anti-fraud rules and templates to prevent fraud in self-service. 5. Refund: Use the contextual customer data to make decisions and refund customers based on their LTV, geography, or any other parameter