| Date | Title | Description |
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| Jul 20, 2023 | Leading Small Business Banks Expand Digital Customer Support and Mobile Banking for Business Customers | Keynova Group “Small businesses are widely diverse and require robust digital banking to best suit their unique cash flow, payments and banking needs, and to help reduce time spent on financial operations.” -- Susan Foulds, managing directo... |
| Jun 21, 2023 | Spanish-language and Digital Quoting Services on the Rise Among Leading Insurance Carriers | Keynova Group “Insurance carriers are extending Spanish-language options throughout their online properties to accommodate the increasing number of Spanish-speaking consumers in the market.” -- Beth Robertson, Managing Director, Keynova Gro... |
| May 24, 2023 | Leading Banks Enhance Online Services Including Seamless Account Opening and Self-Service Options | Keynova Group "Online banking continues to be an important digital solution for significant segments of the customer population who use desktop exclusively or increasingly blend it with mobile banking usage." -- Susan Foulds, Mana... |
| May 10, 2023 | Leading Credit Card Issuers Emphasize Cardholder Security; Streamline Card Applications | Keynova Group “Credit card issuers are accentuating card account security and engaging cardholders to help monitor and mitigate suspicious activity with personalized information and proactive capabilities.” -- Beth Robertson, Managing Direc... |
| Mar 30, 2023 | Roadside Assistance Enhancements Improve Mobile Insurance Experience, Heighten Carriers’ Competitive Capabilities | Keynova Group "Competition to support optimal digital experiences for policyholders across mobile channels is heating up as more insurance carriers are enhancing mobile claims and roadside assistance processes." -- Beth Robertson,... |
| Mar 16, 2023 | Innovative Mobile Banking Support Options Grow but Capabilities Vary Widely, Says New Report | Keynova Group "The availability and functionality of chatbots and live chat in mobile banking have trended up but true virtual assistants are slow to propagate as it is costly to implement and develop intelligent VAs." --Susan Fou... |
| Jan 10, 2023 | Insurance Carriers Bolster Online Support to Increase Efficiency and Retain Digital Users | “Many insurance companies are refining their customer servicing to help rein in costs amid tightening economic conditions and rising claims volumes.” --Beth Robertson, managing director, Keynova Group
WILMINGTON, Del. (PRWEB) January 10, 20... |
| Dec 7, 2022 | Amid Holiday Shopping Season, Leading Credit Card Issuers Enhance Cardholder Security with New Digital Account Management Features and by Promoting Digital Wallets | “With the holiday shopping season in full swing, many consumers are doubling or tripling their typical number of monthly transactions, so tapping into their credit cards’ transaction history and security features is even more critical.” sai... |
| Nov 16, 2022 | Top Banks Offering More Online Banking Payment Options and Upgrades to Financial Monitoring Tools, New Report Finds | Keynova Group "As digital banking continues to evolve into a centralized hub for consumer financial management, customers expect day-to-day online banking tools to be not only informative but intuitive and actionable," said Susan ... |
| Oct 24, 2022 | Insurance Carriers Focusing on Digital Enablement for Small Businesses | “Leading carriers are creating an integrated, full-service digital experience that supports small firms with the content and tools they need to make informed coverage decisions," said Beth Robertson, managing director of Keynova Group.... |
| Oct 5, 2022 | Insurance Carriers Add Accident Detection to Telematics Solutions, Continuing to Enhance the Mobile Consumer Experience | "Mobile has become a central component in acquiring, servicing and retaining policyholders," said Beth Robertson, managing director of the Keynova Group. "Advances such as accident-sensing telematics with integration to claim... |
| Sep 14, 2022 | Banks Expand Mobile Personalization and Align Mobile App and Web Channels | "Spending, budgeting and cash flow evaluation are on the minds of many consumers, and banks are rolling out easier to use, more relevant mobile tools to address these needs," said Susan Foulds, Keynova Group's Managing Director.
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| Aug 24, 2022 | Rising Interest Rates Reinvigorate Mortgage and Home Equity Lenders’ Focus on End-to-End Digital Support | "Rising interest rates make a positive lending experience throughout the digital home buying journey essential in generating closed loan volume,” said Beth Robertson, Keynova Group. “Capturing the homebuyer’s attention at the beginning... |
| Jul 12, 2022 | More Payment Options, Cash Flow Tools and Personalization Help Advance the Online Banking Experience for Small Businesses | “Small businesses have unique banking needs and leading banks are responding with enhancements that ensure their small business customers have multiple payment options and effective money management tools via their digital banking experienc... |
| Jun 21, 2022 | Insurance Carriers Adopting Security Best Practices and Enabling Digital Assistants to Support Policyholders | "The recent increase in digital transacting has heightened awareness about the need to improve privacy and security measures. The insurance industry is adopting some of the digital safeguards used by other financial services sectors,&q... |
| May 11, 2022 | Amid Banks’ Focus on Dashboards, Personalization and Building Trust, Bank of America Ranks No. 1 for Online Consumer Experience | “Banks are focused on transforming online banking user interfaces with options to personalize the customer experience with customized dashboard account summary screens, improved navigational efficiency and offers tailored to the customer,” ... |
| Apr 27, 2022 | Security Centers, Digital Assistants and “Buy Now Pay Later” Are Trends to Watch Among Leading Credit Card Issuers | “Enhanced security centers are a critical focus for card issuers’ digital properties, offering personalized information, additional authentication and alert options to help with timely fraud detection.” said Beth Robertson, managing directo... |
| Mar 30, 2022 | Insurance Carriers Continue Enhancing Mobile Channels to Engage Users | “Mobile is no longer an ancillary mode for servicing insurance companies’ policyholders and prospects,” said Beth Robertson, managing director, Keynova Group. “Mobile channels provide carriers an opportunity to interact on a regular basis, ... |
| Mar 16, 2022 | Banks Recast Mobile Banking with a Customer-First Strategy and Omnichannel Support | "Banks are starting to recast their mobile-first strategies to embrace a customer-first approach, transforming the mobile experience for daily banking and financial guidance through relevant personalized experiences and proactive insig... |
| Jan 12, 2022 | Insurance Carriers Advance Digital Tutorials and Usability Elements as Pandemic Furthers Self-Servicing Imperative | "With substantially increased use of digital channels extending from the pandemic, insurance carriers have been focused on making it easier for policyholders to quote and navigate through their policies online and on their mobile devic... |
| Dec 7, 2021 | Bank of America and Discover Share No. 1 Digital Ranking Among Credit Card Issuers According to Keynova Group’s Q4 2021 Scorecard | "The popularity of fintech-supported "Buy Now Pay Later" exploded during the pandemic primarily due to positioning at the digital point of sale. However, card issuers have been increasingly engaged in sponsoring similar payme... |
| Nov 17, 2021 | Large Banks Raising Stakes to Compete with Fintech Challengers, Says Keynova Group’s Q4 Online Banker Report | The importance of ‘humanizing’ the digital customer experience cannot be understated in the current consumer banking environment. When it comes to money and personal finances, responsive, multi-channel customer service from larger banks is ... |
| Oct 26, 2021 | Keynova Group’s 2021 Small Commercial Insurance Report Shows New Telematics Features, Digital Injured Workers Support | “Despite the pandemic spurring small businesses to increase their reliance on digital channels, carriers have responded inconsistently with digital capabilities to support them,” said Beth Robertson, managing director, Keynova Group.
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| Oct 1, 2021 | Keynova Group Releases Semi-Annual Mobile Insurance Scorecard Findings | Keynova Group, the top competitive intelligence source for digital financial services firms, announced the results of its semi-annual Mobile Insurance Scorecard. The Q3 2021 Scorecard evaluates both the mobile web and mobile app offerings o... |
| Sep 22, 2021 | Keynova Group Releases Semi-Annual Mobile Insurance Scorecard Findings | “While mobile web has traditionally been the key mobile channel for property and casualty firms and a focal point for policyholder acquisition, innovation is advancing mobile insurance apps and enabling comprehensive policyholder servicing,... |
| Sep 1, 2021 | Keynova Group Releases Semi-Annual Mobile Banker Scorecard Findings | "We’re seeing more banks shifting toward mobile designs that create a seamless, simplified user journey—without sacrificing a wide selection of digital banking service," said Susan Foulds, managing director, Keynova Group.
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| Aug 18, 2021 | Keynova Group Releases 2021 Mortgage-Home Equity Scorecard Findings | “Recognizing that consumers want flexible services wherever they are in their home lending journey, a number of lenders are enhancing their applications – enabling consumers to not only make an informed choice but immediately understand the... |
| Jul 14, 2021 | Keynova Group Releases 2021 Small Business Banker Scorecard | "Banks are improving their digital small business platforms and adding financial management tools as they recognize that basic consumer digital banking does not meet the needs of the various small business profiles and segments.”-- Sus... |
| Jun 17, 2021 | Keynova Group Releases Semi-Annual Insurance Scorecard Monitoring Digital Best Practices Among Top Insurers | Keynova Group "One of the constructive results of the pandemic is that insurance carriers are providing their clients more digital options to service their accounts,” said Beth Robertson, managing director, Keynova Group.
WILMINGTON, D... |
| May 19, 2021 | Keynova Group Releases Semi-Annual Banker Scorecard Report | “We’ve seen a surge of online banking upgrades in the past 12 months as banks navigate the evolving pandemic-driven societal changes and all-time high consumer digital banking usage,” said Susan Foulds, managing director, Keynova Group.
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| May 5, 2021 | Keynova Group Releases Q2 2021 Credit Card Scorecard Highlighting Leading Issuers and Best-Practice Digital Customer Strategies | “A number of credit card issuers are evolving their digital services to meet multi-faceted consumer demands, but interestingly this shift is not happening uniformly, as issuers are pursuing diverse initiatives,” said Beth Robertson, managin... |
