| Date | Title | Description |
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| Jan 28, 2022 | The cost-of-living crisis: why are telecoms bills also rising? | Bills are rising across the board, and the telecoms sector is no different. What's driving up prices for phone and broadband customers in the UK? And why might these rises not reflect reality?
Increased food prices, increased gas, National ... |
| Jun 21, 2017 | IT RFPs undermine CIO innovation | KCOM’s analysis of IT RFPs has found that the success of enterprise IT projects is being thwarted by a procurement process that is no longer fit for purpose
London, 21 June 2017: Communications and IT services provider, KCOM, has warned tha... |
| Sep 28, 2015 | Choosing a VoIP system: 7 things to consider | As the world grows increasingly digitalized, it is no surprise that companies are making the switch to Voice over IP (VoIP) for a more versatile and affordable solution to their unified communications (UC) needs.
Not only is VoIP able to im... |
| Oct 24, 2014 | Kcom scoops Cisco Cloud Contact Centre Partner award | Communications integrator announced as 2014 Cloud Contact Centre Partner of the Year for EMEAR*
24 October 2014: Kcom, the communications integration specialist, has been named as Cisco’s EMEAR Cloud Contact Centre Partner of the Year for 2... |
| Oct 24, 2014 | How do you cater for the digital consumer? | Kcom hosts digital transformation roundtable discussion
24 October 2014: Kcom hosted a roundtable discussion this week to look at the evolution of digital consumers and the impact of digital transformation on organisations.
The event, which... |
| Oct 2, 2014 | Kcom attends CC Expo to demonstrate how organisations can deliver a great customer experience | 02 October 2014: Kcom, the communications integration specialist has taken residency at this year’s Customer Contact Expo, which is currently being held at the Olympia Exhibition Centre in London.
The two day event (1 and 2 October) attract... |
| Oct 30, 2013 | Kcom facilitates Admiral’s drive towards better customer service | 30 October 2013: Kcom, the communications services provider, has been working with Admiral Group to help it deliver a better customer service and more efficient operations.
Kcom and Admiral, which is one of the UK’s largest insurance interm... |
| Oct 9, 2013 | Kcom supports polar explorers planning to complete Captain Scott’s expedition to South Pole | Kcom, part of the KCOM Group, is proud to be an expedition partner for two polar explorers, Ben Saunders and Tarka L’Herpiniere, who are setting off to Antarctica to complete the 1,800 mile return journey to the South Pole last attempted by... |
| Oct 8, 2013 | Kcom helps Arrow XL deliver quality customer services | Kcom, part of the KCOM Group, has recently signed a 12 month managed hosting contract with logistics provider, Arrow XL, helping the business provide high quality customer service.
Arrow XL, formerly Yodel XL, is the UK’s largest two-man ho... |
| Sep 26, 2013 | Kcom prices up quotes for Phoenix | MyQuote tool saves time for Kcom’s channel partners
Kcom’s online connectivity pricing tool, MyQuote, is giving its channel partners the ability to build quotes for their customers with just the click of a mouse.
Launched in 2012, MyQuote i... |
| Sep 25, 2013 | CIRE comes to Yorkshire for the first time | KCOM Group co-hosts CIRE roundtable event
25 September 2013: Communications provider KCOM Group co-hosted the latest Centre for In-House Recruiting Excellence (CIRE) round table event at its Wakefield office to discuss how the world of work... |
| Sep 4, 2013 | KCOM Group trek to victory | Employees at KCOM Group recently completed the TrekFest Challenge 2013 in the Peak District to raise over £4,000 for its Charity Partner, Sparks, which funds life-saving research into conditions affecting babies, children and mums-to-be.
Th... |
| Aug 21, 2013 | Kcom helps Leeds United get on the ball with ticket demand | Kcom, part of the KCOM Group, has signed a five year contract with Leeds United to help them manage ticket demands from their fans.
The communications business has upgraded the club's contact centre with the latest Avaya technology, allowin... |
| Aug 13, 2013 | Team at KCOM Group swim second most dangerous river for Sparks | Employees at KCOM Group completed a gruelling 4.3 mile swim across the River Humber, one of the most treacherous rivers in the world, to raise money for its Charity Partner, Sparks.
From the south bank to the north bank, the River Humber us... |
| Jul 30, 2013 | Kcom becomes Blackberry Strategic Partner | 30 July 2013: Kcom, part of the KCOM Group, has become one of Blackberry’s UK Strategic Partners.
Kcom has worked in collaboration with BlackBerry® since 2005 to deliver a range of mobile solutions designed to help businesses find faster an... |
| Jul 4, 2013 | KCOM Group gets Cisco seal of approval | Award recognises Kcom reputation as leading cloud based provider
4 July 2013: Kcom’s commitment to developing and delivering cloud based services was recently recognised at Cisco’s Partner Summit in Boston.
Kcom, part of the KCOM Group, was... |
| Jul 4, 2013 | CCA and Kcom renew customer service partnership | Organisational change expert John Knell to lead Future of Customer Service research
London, UK, July 4 2013 - CCA (Customer Contact Association), the leading independent authority on customer contact strategies and operations, has commenced... |
| Jul 2, 2013 | Kcom renews Microsoft Partnership | 2 July 2013: Kcom, part of the KCOM Group, has recently renewed its partnership with Microsoft, for the eighth year. The long standing partnership is key for Kcom, as it continues to have support from Microsoft to provide communications and... |
| Jun 26, 2013 | Kcom Achieves Cisco Master Service Provider Certification | 26 June 2013 – Kcom announced today that it has achieved additional Cisco Powered Service Designations within Kcom’s Cisco® Master Service Provider Certification for cloud and managed services. This certification recognises Kcom as having t... |
| Jun 25, 2013 | Building better customer connections | Kcom helps voice and data resellers take their business to the next level
25 June 2013: Experts from Kcom, part of the KCOM Group, recently attended the Comms Dealer Margin in Voice and Data conference to show representatives from reseller ... |
| Jun 7, 2013 | Kcom signs five year managed services deal with NFU Mutual | 7 June 2013: Kcom, part of the KCOM Group, has announced it will be working with the NFU Mutual, the UK’s leading rural insurer, as a key partner on their business transformation programme to help further improve customer services.
The mana... |
| Jun 6, 2013 | KCOM Group gives back to the local community | 6 June 2013: Yorkshire based business KCOM Group reaches out to local communities throughout the UK with its Employee Community Grant programme.
Employees at the Group can apply for grants of £150, £250 and £500 to go towards worthwhile cau... |
| May 29, 2013 | Kcom shortlisted for most innovative product award | 29 May 2013: Kcom, part of the KCOM Group, has been recognised for its innovation after being shortlisted by the Comms Business Awards in the Most Innovative Channel Product category.
Myriad 2, an inbound call management platform, has had a... |
| May 28, 2013 | KCOM Group on cloud nine | Communications provider given the seal of approval by Government to supply cloud based services
28 May 2013: KCOM Group has recently been given the seal of approval by the Government Procurement Service to provide cloud based services to th... |
| May 1, 2013 | Kcom hold Myriad innovation workshops | Kcom, part of the KCOM Group, recently held a number of workshops with their Channel Partners to demonstrate the flexibility and advanced features of Myriad, its inbound service platform.
The interactive workshops gave customers the opportu... |
| Apr 30, 2013 | Team at KCOM Group goes back to school | Employee mentoring scheme in South Leeds is a success
Wakefield-based employees from KCOM Group have been giving up their time to support children at Hunslet Moor Primary School in Beeston, Leeds. The team has been visiting the school weekl... |
| Apr 30, 2013 | Kcom shares PSN insight with public sector CIOs | Communications business on hand at PSN Summit
30 April 2013: Experts from Kcom will be attending the PSN Summit this week, to give advice to organisations that are thinking of creating a Public Services Network (PSN). The event, one of the ... |
| Apr 17, 2013 | KCOM Group scale the highest mountains to raise £60,000 for Sparks | Employees at KCOM Group have scaled the highest mountains and one has even cycled the equivalent of the Tour de France to raise an impressive £60,000 in the last twelve months for Charity Partner, Sparks.
People from across the business hav... |
| Apr 16, 2013 | KCOM Group makes the grade | Communications experts, KCOM Group has successfully achieved ISO 20000:2011 - the worldwide standard for IT Service Management. The business, which works with customers across both public and enterprise sectors, went through a seven day aud... |
| Mar 18, 2013 | Kcom all geared up | Kcom project manager cycles the heights of Everest in gruelling training camp
18 March 2013: Tom Cox, a Project manager at Kcom, the managed communication provider, has just returned from a military style biking boot camp. Every year, the R... |
| Mar 12, 2013 | Social media improving the future of customer services | 12 March 2013: A recent report looking at customer service trends, commissioned by Kcom in association with the Customer Contact Association (CCA), shows businesses increasingly turning to social media to help shape the future of their cust... |
| Mar 4, 2013 | Kcom showcases business benefits gained from the mobile revolution | Managed services organisation supports Blackberry at its latest event
To celebrate the launch of their new Z10 smart phone, Blackberry will be hosting the Blackberry Experience Forum this week (Wednesday 6 March.) Kcom, part of the KCOM Gro... |
| Feb 21, 2013 | Kcom teams up with the Yorkshire Cricket Foundation | Kcom, part of the KCOM Group, is delighted to announce that they have become the sole commercial sponsor of the Yorkshire Cricket Foundation’s Cricket in the Classroom programme.
Cricket in the Classroom (CITC) was set up in 1996 in partner... |
| Feb 7, 2013 | Kcom picks up another suite of Cisco accolades | Thursday 7 February 2013: Kcom, the managed communications services provider, has successfully been recertified as a Cisco Gold Partner, Cisco Unified Communications Master Partner and Cloud and Managed Services Master Partner.
These global... |
| Jan 25, 2013 | It pays to be social | KCOM Group saves £216,000 by using social media as a recruitment tool
25 January 2013: The KCOM Group recruitment team have been making the most of social media for direct recruitment and have saved around £216,000 in the past 12 months.
By... |
| Jul 25, 2012 | Kcom signs three year agreement with the Yorkshire Cricket Club to become its official Media Partner | Communications services provider will also sponsor Cricket in the Classroom community programme
Leeds, 25 July 2012: The Yorkshire County Cricket Club is delighted to announce a three year partnership with managed communications provider, K... |
| Mar 27, 2012 | Kcom awarded PSN Connectivity Framework Agreement | Cabinet Office recognises managed service communication provider’s strength in providing PSN-compliant connectivity services
London, 27 March 2012: Kcom, the leading managed service communication provider, today announces that it has been a... |
| Mar 19, 2012 | Kcom scoops top award and announced as Avaya UK & Ireland partner of the year | London, 19 March 2012 - Kcom, part of the KCOM Group, has been recognised by Avaya as its UK and Ireland Partner of the Year. The coveted award was granted to Kcom at the recent Avaya “Partner Connect” event.
Winners of the award have to de... |
