J Turner Research

J Turner Research specializes in offering real customer insights that empower multifamily owners and management companies to enhance customer satisfaction, increase closing ratios, improve their online reputation, and optimize resources. Each month, it surveys more than 388,000 residents and prospects and tracks the online reputation of more than 122,000 properties across the nation. For a company to get better, customer feedback is critical. J Turner Research offers a holistic approach to research, understand, and utilize customer insights to a company’s advantage. The company collaborates with its clients to promptly identify and address challenges impacting resident and prospect satisfaction, online reputation, employee performance, and their overall business. All customer insights are delivered through the company Dashboard. Equipped with several cutting-edge features, the J Turner Research Dashboard outlines key customer service management metrics that enables clients to make timely and effective management decisions. Additionally, with its unique Online Reputation Assessment™ Score, J Turner Research brings clarity to a property’s online reputation by standardizing how the ratings are measured across multiple ratings websites. The J Turner Research team is consistently evolving and innovating to outpace industry needs and exceed client expectations. As an industry advocate, the company has produced more than a dozen trendsetting national research studies and white papers that unravel emerging trends, shifting demographics, best practices, and new market opportunities. Through speaking engagements both at the national and local level, J Turner Research focuses on education, training, and partnerships for growth throughout the industry. Additionally, it is a member of the leading national and local industry associations. Headquartered in Houston, the company was established in 2003.