| Date | Title | Description |
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| Jul 21, 2026 | ISC-CX Strengthens Global Customer Experience Expertise Through Operations in Brazil | Years of operational experience in Brazil have strengthened ISC-CX's expertise in mystery shopping, customer experience measurement, and the delivery of complex international retail programs.
MUNICH and BASEL, Switzerland, July 21, 2026 /PR... |
| Jul 2, 2026 | ISC-CX Selected as Customer Experience Partner for Venchi | ISC-CX has partnered with Venchi to implement a customer experience measurement program across key European markets, providing actionable insights into service quality and the execution of the brand's premium retail experience.
BASEL, Switz... |
| Jun 12, 2026 | ISC-CX Launches Mystery Shopping Program with Deichmann in Spain and Portugal | ISC-CX has partnered with Deichmann in Spain and Portugal to implement a mystery shopping program designed to measure customer experience, monitor service standards, and support continuous improvement across the retailer's store network.
MU... |
| May 25, 2026 | ISC-CX Launches Nationwide Mystery Shopping Program with Clayton | ISC-CX, a global provider of customer experience (CX) measurement and mystery shopping solutions, is pleased to announce a new partnership with Clayton, the Italian menswear retail brand.
MUNICH and BASEL, Germany, May 25, 2026 /PRNewswire-... |
| Apr 28, 2026 | Pinalli selects ISC-CX for customer experience program in Italy | ISC-CX will support Pinalli with a national mystery shopping program designed to help the company further strengthen its focus on customer experience across its store network in Italy
MUNICH and BASEL, Switzerland, April 28, 2026 /PRNewswir... |
| Feb 24, 2026 | ISC-CX Selected as Global Customer Experience Partner for Vilebrequin | ISC-CX, a leading global provider of comprehensive customer experience (CX) solutions, is pleased to announce a new international partnership with Vilebrequin. Under this collaboration, ISC-CX will implement a globally standardized CX measu... |
| Oct 30, 2025 | ISC-CX Strengthens Leadership with Appointment of Paul Schäfer as Advisor | International customer experience leader ISC-CX is strengthening its strategic and technological capabilities with the appointment of Paul Schäfer, long-time CEO of Infominds and ACS Data Systems, as a strategic advisor.
BASEL, Switzerland ... |
| Oct 15, 2025 | ISC-CX participates in Shell CX Ignite 2025 in Kuala Lumpur | The ISC-CX team recently took part in Shell's CX Ignite 2025 in Kuala Lumpur, Malaysia — a week-long global event bringing together customer experience leaders from across the Shell network.
MUNICH and BASEL, Switzerland , Oct. 15, 2025 /PR... |
| Sep 23, 2025 | ISC-CX launches App Version 4.0.3 with enhanced security, flexibility, and user experience | Logo ISC-CX
ISC-CX, the global leader in customer experience and mystery shopping programs, has announced the release of its ISC-CX App version 4.0.3 for iOS and Android. The new version delivers significant improvements in security, offlin... |
| May 21, 2025 | Radisson Hotel Group Sets the Standard with Verified Net Zero Hotels | In a world grappling with climate change, Radisson Hotel Group is taking bold steps. The company recently announced the launch of its first two Verified Net Zero hotels in Oslo and Manchester. This move is not just a trend; it’s a declarati... |
| May 20, 2025 | ISC-CX launches AI-powered "CX Intelligence Framework" - a milestone for the future of mystery shopping | While parts of the industry gather to talk about the future of mystery shopping, ISC-CX is already building it. With the launch of its AI-powered CX Intelligence Framework, the company unveils a bold innovation that redefines how customer e... |
| Feb 5, 2025 | Navigating the Waters of Customer Experience and Corporate Integrity | In a world where customer experience (CX) is king, companies are scrambling to enhance their service offerings. The recent partnership between ISC-CX and Shell exemplifies this trend. Meanwhile, the darker side of corporate integrity surfac... |
| Feb 3, 2025 | ISC-CX Chosen as Shell's Global Customer Experience Partner | Logo ISC-CX
ISC-CX, a global leader in customer experience (CX) programs for over 20 years, is proud to announce its appointment as the Shell Global Customer Experience (CX) Partner in 2025.
BASEL, Switzerland and MUNICH, Feb. 3, 2025 /PRNe... |
| Dec 9, 2024 | ISC-CX Highlight Operational Excellence with Avolta at MEADFA Conference 2024 | Alec Denby and Florian Wimmer discussing Customer Experience.
At the MEADFA Conference 2024, Alec Denby, Avolta's Head of Global Operational Excellence, and Florian Wimmer, ISC-CX's Client Services Director, shared insights on how mystery s... |
| Jul 15, 2024 | ISC-CX and Avolta Partner to Enhance Customer Experience in Airport Locations | Logo ISC-CX
ISC-CX, a leading global provider of comprehensive customer experience (CX) solutions, is excited to announce a new partnership with Avolta, a leading travel experience player.
MUNICH and BASEL, Switzerland, July 15, 2024 /PRNew... |
| Mar 11, 2024 | ISC-CX 2024: Revolutionizing Worldwide Customer Experience! | Logo of ISC-CX
Throughout the last year, ISC-CX saw significant expansion in its clientele, welcoming partners from a variety of sectors such as retail, travel, food & beverage, automotive, and financial institutions. This growth unders... |
| Jan 23, 2024 | ISC-CX Strengthens Leadership Team with Strategic Promotions | ISC-CX Logo
ISC-CX, a leading company in Customer Experience Management, announces the promotions of Adino Baumann to authorized representative for ISC-CX Germany and Sandra Nippraschk to Country Operations Manager for ISC-CX DACH.
MUNICH a... |
| Jun 29, 2023 | Introducing ISC-CX Close the Loop powered by AI - Maximizing Customer Experiences through seamless action | Reinhold Auer, Managing Director at ISC-CX. "With Close the Loop powered by AI, companies can swiftly address operational shortfalls without the need for physical interventions, saving valuable time and resources."
Munich / Basel ... |
| Jun 20, 2023 | ISC-CX and Replay Elevate Customer Experience to New Heights | Reinhold Auer, Managing Director at ISC-CX: "Through our customer experience program, we can contribute to Replay providing an excellent retail experience and strengthening customer loyalty.
MUNICH, Germany and BASEL, Switzerland (PRWE... |
| Jun 15, 2023 | ISC-CX Revolutionizes Customer Experience with Latest Mobile App Update | "With our latest mobile app update, we have revolutionized the way businesses capture valuable insights, enabling them to make data-driven decisions that drive customer satisfaction and loyalty." comments Hannes Holzer, Technical ... |
| May 24, 2023 | ISC-CX Launches Review Master: AI-Powered Reporting Solution Revolutionizing Customer Experience Insights | Hannes Holzer, Technical Director "By leveraging advanced AI technology, Review Master empowers organizations to gain deep insights, uncover hidden opportunities, and optimize their customer experience strategies."
MUNICH, Germany... |
| May 16, 2023 | ISC-CX receives EcoVadis award for sustainability and continues to offer exceptional mystery shopping services | Client Success Director Christian Steinhauser states: "As an international company, we recognize our responsibility not only to our employees but also to the environment."
MUNICH and BASEL, Switzerland (PRWEB) May 16, 2023
ISC-CX,... |
| Apr 26, 2023 | ISC-CX receives EcoVadis award for effort in sustainability | CEO Reinhold Auer mentions: "The improvement of our EcoVadis score motivates us to continue our efforts and become even more sustainable.
MUNICH and BASEL, Switzerland (PRWEB) April 26, 2023
ISC-CX, the world's leading provider of cust... |
| Mar 27, 2023 | ISC-CX appoints Kasia Filbrandt as a new advisory board member | Kasia Filbrandt "Kasia has always driven and developed our company's international project management to an extraordinary extent," emphasizes Managing Director Reinhold Auer.
MUNICH, Germany and BASEL, Switzerland (PRWEB) March 27... |
| Oct 28, 2022 | ISC-CX registers an extraordinary growth rate in the first two quarters of 2022 | "In times of increasing globalization and digitalization, it is all the more important to offer your customers a positive shopping experience," explains Reinhold Auer, Managing Director of ISC-CX.
MUNICH, Germany (PRWEB) October 2... |
| Jul 5, 2022 | ISC-CX appoints Hannes Holzer to its Board as Technical Director | Mr. Holzer has initiated many groundbreaking developments in the analytics and reporting area at ISC-CX.
MUNICH, Germany and BASEL, Switzerland (PRWEB) July 05, 2022
This past 5th of July, 2022 ISC-CX announced that Hannes Holzer will be jo... |
| May 12, 2022 | ISC-CX Evaluators Spend an All-time High of 700K Minutes Actively Capturing Customer Experience Data for Global Retailers during April 2022 | ISC-CX - The Digital Customer Experience Company “Our Mobile App bestows a myriad of benefit to global brands. It is a tool for facilitating quicker customer experience measurement and analysis at the highest quality levels in both brick-an... |
| Mar 3, 2022 | ISC-CX Becomes the Official Customer Experience Partner of RE/MAX | ISC-CX completely understands our continuous focus on the delivery of a very responsive, personal service to our customers enhanced by the real-time information collaborative platforms for agents, buyers and sellers,” said Dario Castiglia, ... |
| Feb 17, 2022 | ISC-CX Partners with NEINVER Using Data-Driven CX Solutions to Optimize the Shopping Experience at Retail Outlet Centers | “ISC-CX has always been in the coveted position of offering its clients flexibility, speed and confidentiality due to its proprietary technology,” said ISC-CX Chairman Reinhold Auer.
MUNICH, Germany and BASEL, Switzerland (PRWEB) February 1... |
| Feb 3, 2022 | ISC-CX Becomes the Official Feedback Partner of Poke House | "We are proud of partnering with ISC-CX. Due to their tailored and collaborative approach in designing and managing a customer service program, it will help us to deliver the best-in-class experience to our community.” said Alberto Ver... |
| Mar 21, 2020 | Toronto-Based Automated Customer Experience Company Ada Raises $44 Million Led By Accel | Ada, a leader in Automated Customer Experience (ACX), announced it has raised $44 million in Series B funding led by Accel
Ada, a leader in Automated Customer Experience (ACX), announced it has raised $44 million in Series B funding led by ... |
