Companies have spent billions to improve the customer experience, but customers still aren’t happy. They want a more human experience, where they’re not treated like strangers or a burden. IrisCX was developed to deliver that. It’s an end-to-end, enterprise-level video platform that uses AR, AI and process automation to power self-help and live sessions on customers’ smartphones, at their convenience. IrisCX collects and analyzes data with every interaction so you can better understand what makes customers happy. And it integrates with your enterprise software, with industrial-strength security and privacy that customers can trust. All of which means you can finally deliver the interactions customers want, at scale.
Location: Canada, Alberta, Calgary
Employees: 11-50
Total raised: $4.6M
Founded date: 2018
Founders name: Luke Krueger
Founders Related Locations: Canada, British Columbia, Vancouver
Investors 2
| Date | Name | Website |
| - | Right Side... | rightsidec... |
| 05.01.2023 | Arthur Ven... | arthurvent... |
Funding Rounds 1
| Date | Series | Amount | Investors |
| 24.02.2023 | Seed | $4.6M | Arthur Ven... |
Persons 5
| Date | First Name | Last Name | Title | Location | |||
| - | Guillermo | Salazar | Chief Exec... | linkedin.c... | - | g******r@i... | - |
| - | Luke | Krueger | Co-Founder | linkedin.c... | - | l******r@i... | - |
| - | Eradj | Khaidarov | Chief Tech... | linkedin.c... | - | e********v... | - |
| - | Mike | MacDonald | Product Ow... | linkedin.c... | - | m********d... | - |
| - | Tracy | Posadowski | Chief Mark... | linkedin.c... | - | t*********... | - |
Mentions in press and media 6
| Date | Title | Description |
| 14.06.2023 | New Survey Data Reveals Homeowners and Renters are Ready For Expert Video Consultations and Support | 70% of respondents look to technology to help with building, renovation and maintenance projects IrisCX, the smart video platform for virtual product selection, DIY setup, and support announced the results of a survey that confirms the virt... |
| 24.02.2023 | IrisCX Announces $4.6 million seed round | IrisCX, the smart video platform for virtual product selection, DIY setup, and support, announced today that it received $4.6 million in seed funding from Arthur Ventures. The funds will be used for product development, hiring new team memb... |
| 23.02.2023 | Arthur Ventures invests $4.6M in IrisCX | - |
| 23.02.2023 | IrisCX secures $6.2 million CAD to help home product, services firms provide video-based customer support | - |
| 23.02.2023 | IrisCX Raises $4.6M in Seed Funding | IrisCX, a Calgary, Alberta, Canada-based smart video platform for virtual product selection, DIY setup, and support, raised $4.6m in seed funding. Arthur Ventures made the investment, which brought total funding to $6.8m. The company intend... |
| - | IrisCX | “IrisCX is the world's leading customer interaction platform, helping home product companies provide more engaging customer support.” |