Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.
Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day.
This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.
The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.
We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.
Location: United States, Georgia, Alpharetta
Employees: 51-200
Total raised: $35M
Founded date: 1995
Investors 3
| Date | Name | Website |
| - | JMI Equity | jmi.com |
| - | CIBC Innov... | innovation... |
| - | SaaS Capit... | saas-capit... |
Funding Rounds 1
| Date | Series | Amount | Investors |
| 30.11.2021 | - | $35M | - |
Mentions in press and media 6
| Date | Title | Description | Source |
| 18.03.2024 | Intradiem Awarded Frost & Sullivan's 2024 Global New Pro... | The Intradiem AI-powered Burnout and Attrition Indicator dramatically enhances agent performance wit... | en.prnasia... |
| 29.11.2023 | Intradiem Contact Center Automation Solutions Now Available ... | Intradiem announced that contact centers using Genesys Cloud CX can now download and integrate its p... | aithority.... |
| 08.06.2022 | Securing The Customer Service Moment Of Truth | Jennifer Lee is Chief Operating Officer at Intradiem. She’s also a yogi, a mother and a tenacious ad... | forbes.com... |
| 16.12.2021 | The 'Pregnancy Penalty' Is Bad For Business | Jennifer Lee is Chief Operating Officer at Intradiem. She’s also a yogi, a mother and a tenacious ad... | forbes.com... |
| 30.11.2021 | CIBC Innovation Banking Provides $35 Million Debt Facility t... | ATLANTA–(BUSINESS WIRE)–November 30, 2021– CIBC Innovation Banking is pleased to announce a debt fac... | venturebea... |
| 08.05.2015 | Intradiem Raises Funding | Intradiem Inc., an Alpharetta, GA-based provider of intraday automation solutions for frontline work... | finsmes.co... |